Unlock code

  • 6 October 2020
  • 2 replies

Unlock code
Hi, I have a Moto G7 Supra which was purchased from Cricket and I have had it for over 6 months with them. I'm trying to get it unlocked but I'm having problems.

When I go to my online account and try, it says I must use the "mycricket app" in order to get the code. If I go to the "mycricket app" and try, it says "sorry this device cannot be unlocked.

I believe I meet all eligibility requirements as I have been paying for over 6 months now and it's a Cricket phone paid in full with no restrictions that I know of.

2 replies

Userlevel 4
Badge +4

Hi @Ptamakuwala 

We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

I do not have Facebook or Twitter account. Please help. Thanks