unlock device

  • 7 October 2022
  • 1 reply


Hello I was given this phone by a friend cuz my phone was broken and the company that I use will not replace my phone and this device seems to be locked still the service that I use is true connect and I'm hoping that I'd be able to switch my SIM card over to this phone will you please be able to help


Best answer by ds329a 8 October 2022, 00:39

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Hi @Dwoodring we thank you for reaching out to Cricket Community Forum. A device can be unlocked, once the requirements below are met:

1. The device you want to unlock has been active for at least six months of paid service on that device.

2. The device is designed for use on and is locked to Cricket's network.

3. The device has not been reported lost or stolen.

4. The device is not associated with a fraudulent account.


If the device has met all the requirements above, it can be unlocked through the myCricket app. You may follow the steps below on how to unlock the device through the myCricket app:

  1. Open your myCricket app.
  2. Sign out of the app if you’re signed in.
  3. Tap Unlock Device on the app’s sign-in screen.
  4. Tap Unlock at the bottom of the screen.
  5. Once your phone is successfully unlocked, restart it to complete the process.