Unlock question - MyCricket App not working

  • 27 June 2019
  • 4 replies
  • 927 views
S

I am traveling to Europe for two weeks in August and would like to unlock my phone, so I can use a local Travelers SIM card.  When I try to unloick online, it tells me I need to use the MyCricket App.

The MyCricket app always crashes on my Moto G7 phone.  It is unusable.

Can anyone help me?  Thanks.

4 replies

B

The myCricket app doesn’t work on the iPhone 8 currently, either.

 

Grod_Cricket
Userlevel 4

@sr34chi Hi there, at the moment Motorola is working on a fix on their software to help the MyCricket from crashing. In order to unlock a device it must meet 6 months of active service to unlock. If you meet this requirement please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of the device and wireless number.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.
J
Userlevel 1

Yeah, the mycricket app apparently doesn't function on certain phones with the Moto G7 Supra being one of them.

They're supposedly working on a fix but it's been over a month for me and probably longer for others that this app hasn't worked.

Hopefully soon that fix will arrive.....

C
The my cricket app doesn't work for my Alcatel Pulse mix either.
On a Motorola one ... Now I have to pay $4 to do it over the phone because THEIR app doesn't work. 👍

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