My son and I have been with Cricket for years. He recently moved and couldn’t get a signal with Cricket so he switched to another company. I had to get a new phone because they said mine wouldn’t work when they went to 4G. I recently became eligible for free phone service as I lost hours at my job. I can’t afford another new phone and Cricket won’t unlock mine so my brand new phone is useless. I am totally disgusted with this company. The person I spoke with was extremely rude and non-caring.
Best answer by CD_CricketView original
@Crose! We're sorry to hear of your experience with Cricket Wireless. If you still need assistance, we are here to help. Feel free to send us a PM @CricketSupport with your wireless number, name on the account and how we can improve your experience. Please know that the device you want to unlock has to be active for at least six months of paid service on that device. Follow the link below for more information on Cricket Wireless Device Unlock Policy.
Device Unlock Policy | Cricket (cricketwireless.com)
How do I unlock my mobile phone? You can make sure your phone actually needs unlocking by inserting a SIM card from another network into your mobile phone. If it's locked, a message will appear on your home screen. The simplest way to unlock your device is to ring your provider and ask for a Network Unlock Code (NUC).