Solved

Unreliable 4G internet in the last several weeks

  • 24 April 2023
  • 3 replies
  • 187 views
U
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In the last month or 2, its very hard to get any internet connection outside WiFi coverage. Especially when traveling, but sometimes in the home town too. Its either extreme slow or nothing at all. Both for me and my husband too, we use the same type of phone Google Pixel 3a. Because of that we can’t use the internet we pay for. We are supposed to get 5GB fast internet per month but can only use 200-600MB because of the problem.

Is this because Crickets is migrating to 5G and prompting the older users to get new phones?

Thanks!

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Best answer by Marlena_Cricket 25 April 2023, 01:50

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Marlena_Cricket
Userlevel 3
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Hey @urszula_pol and welcome to the Community Forum! Please verify that your phone’s software is up-to-date and that your LTE setting is enabled. Next, please confirm that your APN settings match what’s shown in the link below, and then restart your phones. If your service issues persists, please send our team a PM to @CricketSupport and include the name on your account, your wireless number, and the complete address where you’re experiencing issues. 

U
Badge +1

Hey @urszula_pol and welcome to the Community Forum! Please verify that your phone’s software is up-to-date and that your LTE setting is enabled. Next, please confirm that your APN settings match what’s shown in the link below, and then restart your phones. If your service issues persists, please send our team a PM to @CricketSupport and include the name on your account, your wireless number, and the complete address where you’re experiencing issues. 

Yes to phone’s software up-to-date and LTE setting enabled. As for the APN settings, you didn’t include the link. Can I have the link please? BTW, its better in the last 2 days without changing anything.

U
Badge +1

I noticed that my thread is marked solved, while it’s not. The internet problems came back with vengeance this week. I spent the whole day in court yesterday with good signal but no internet. lots of people around me were using their phones and internet with no problems. the internet worked later when i left downtown. its clear to me that cricket service is withheld when there in no excess capacity in the cell towers. you don’t get it when you need it the most.

As for the person who replied earlier, you never came back with the missing settings.

I’m not happy with cricket now to say it the least. Time to switch to a provider who actually provides the promised service i pay for.

Please convince me I shouldn’t.

 

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