Very bizarre voice mail behavior. I can't find anything related online.

I can't even find a way to search for this bizarre behavior.

I have had a Cricket voice mail account for many years.  Callers are greeted with "Hi,<caller name>, <my name> is not available..."

When my wife calls, she is greeted by "Hi, Phyllis..."  My wifes name is not Phyllis!

The greeting works correctly for my other contacts.  I have tried changing her contact info, etc., to no avail.  This has happened on three different phones I have owned over the years.

I know it grabs the name from my contacts, but her contact info is not shared with a "Phyllis," or anyone else.

Has anyone else ever experienced this?  Cricket support?

Help, it is driving my wife and I nuts.