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Very delayed voice message

  • 14 November 2019
  • 4 replies
  • 759 views
M

Hi, I don't have my phone on all the time but today when I turned it on, it said I had a voice mail (which I couldn't hear) so I checked my call logs and was surprised two people had called but it was 6 days ago that they called and apparently one left me a voicemail. 

Is this normal for this kind of delay and what can I do about it?

Thank you, Martha

 

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Best answer by Marlena_Cricket 14 November 2019, 23:57

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Marlena_Cricket
Userlevel 2
Badge +5

@mydiane Hello, and thank you for posting on the Community Forum! We suggest checking to make sure your device software is up to date. You also may want to delete any old voicemails that you no longer need. Restart your device, and let us know if this resolves your issues! If you need additional assistance, you can also reach out to our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless.

M

Hi Marlena, the phone is only 2 weeks old and I didn't have any other voice messages to erase. I had also just done a software update. I leave my phone off for most of the day.  Thanks for your reply. 

D
I have been dealing with this frustrating issue for a month or so. I've been to a cricket store, I let them to do an update, I've turn the phone on and off several times, it does not seem to help. I'm still getting messages about 30 minutes late!
D
I have been dealing with this frustrating issue for a month or so. I've been to a cricket store, I let them to do an update, I've turn the phone on and off several times, it does not seem to help. I'm still getting messages about 30 minutes late!

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