Visual Voicemail not working, seemingly after app update

I currently have a LG Escape 3 and up until recently I liked the Visual Voicemail app that was on the phone.  However, it appears to have been updated as recently as two days ago and now it no longer works.

When I get voicemails, they no longer are accessible thru Visual Voicemail, and if I try to check the "Greeting" it just spins forever and if I go back to the Settings page I get this constant "Unavailable at this time" message at the bottom of the screen..

I just wondered if it was an issue with the app, my phone, and if I'm going to need to factory reset it or not to get it to work again? 



27 replies

Same for me on my Google pixel XL but with the beta version Android Q (Android 10) keeps telling me that I must have cricket service in order to use the visual voicemail app and then it closes...
is my phone and is frist time as
i am try to use,thanks moto.