I have been a customer of Cricket for years, with great success. I have 2 lines.
One Cricket phone (716-649-6000) is used for business. When business calls come in (each day)...they are FORWARDED to one of my staff. The call forwarding feature (and voice) has always worked perfectly, for many years. No issues.
PROBLEM: Within the last 6 months or so...when a forwarded call comes in, there is a significant voice delay between two parties.
It's much like on a national newscast...when the anchor person is talking to another reporter on the other side of the earth, and there are delays before the messages are heard by each party.
In over 12+ years, we have never, ever had an issue (with forwarded calls on 716-649-6000)...until now. Is it an AT&T problem?
RESOLUTION: How can you fix it? How long will it take?
I absolutely don't want to change carriers...but we must get this corrected right away. It's completely distracting to us and to our clients.
Please look into this and contact me with your plan of action. Thank you very much! CUSTOMER: Rollin Shoemaker