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voicemail instructions not working

  • 28 July 2022
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I cannot set up my voicemail using the instructions.  

It will not let me create a code. It just tells me "the voicemail of the number you have contacted is not set up.". And then it hangs up on me.  This is not supposed to happen.

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Best answer by Johnna0306 29 July 2022, 03:50

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@Johnna0306

Thanks for commenting! Please tell us what sort of device you are using. 

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I am using an Alcatel glimpse.  But I figured out what was wrong.

You cannot set up regular voicemail if the visual voicemail app is uninstalled from your phone.

Once I reinstalled that app, the set up process worked just as described.

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Hey @Johnna0306 and welcome to the Community Forum!👋🏿We’re happy to hear your voicemail is now working properly. Thanks for updating us!

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