voicemail instructions not working

  • 28 July 2022
  • 3 replies

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I cannot set up my voicemail using the instructions.  

It will not let me create a code. It just tells me "the voicemail of the number you have contacted is not set up.". And then it hangs up on me.  This is not supposed to happen.


Best answer by Johnna0306 29 July 2022, 03:50

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Thanks for commenting! Please tell us what sort of device you are using. 

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I am using an Alcatel glimpse.  But I figured out what was wrong.

You cannot set up regular voicemail if the visual voicemail app is uninstalled from your phone.

Once I reinstalled that app, the set up process worked just as described.

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Hey @Johnna0306 and welcome to the Community Forum!👋🏿We’re happy to hear your voicemail is now working properly. Thanks for updating us!