the Moto G Power is sold by Cricket. The IMEI number for my BYOD Moto G Power checks out as “Yay! Your XT2041-4 is compatible!” The Moto G Power is literally listed by Cricket as a phone that supports Cricket’s mobile hotspots with an eligible plan.
Nowhere I could find (guess I should have checked here instead of the information coming from Cricket directly) is the fact that my Cricket mobile hotspot will NOT support my Moto G Power because I didn’t buy it from Cricket. Different answers from customer service on every call, although at least they all tried to sell me a phone. Cricket was unwilling to help, despite the fact that I could have had them send me a free Moto G Power literally four days earlier when I activated the line
The hell of this is that it is evident from this forum that this is known issue, yet Cricket continues to put out misleading information. This is how you lose a customer not for today, but for the next 40 years.
Best answer by jdor_Cricket
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