Warrenty Issues

  • 8 July 2022
  • 1 reply


So I have had my phone (moto g stylus 5g (2021)) since January 5th, 2022 and it malfunctioned a week ago, end of June, early July (6/7 months), so I sent in my warrenty….and got a refurbished phone!! 

My NEW phone didn’t last a year and end up with a refurb phone. It sucks. It didn’t come with the correct charger, and it has been dropped during shipping. Box was smashed, and they hardly put in packaging material(s). 

headache all around. 
My question is, shouldn’t you get a NEW phone if your phone is not even a year old? 

My phone wasn’t scratched, kept it in great shape. The phone kept freezing and going off for an hour before i was able to turn it on again. Also it got super hot, to the point i had to turn it off for a whole day. 

I’m highly disappointed by Cricket Wireless, because of the refurb phone for a phone that was BRAND NEW...not even a year old. 



Best answer by Uptownlatina1 9 July 2022, 03:34

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Warranty gives refurbished phones with any carrier….the good thing is you can always replace the replacement if you call back and let them know 💁🏽‍♀️