After 8 years with cricket I’m likely leaving. Why? No incentives for loyal customers.
I wanted to upgrade my OLD phone after nearly 3 years...last time I got max price discount and a waived upgrade fee. This time, cricket wants top price and the fee. Totally asinine.
I can let my plan lapse and start a new line with cricket and get the phone for half of what they want to charge for upgrade.
I can also go to MINT wireless, get their $30 unlimited plan AND pay $14 a month for the same phone and save $11 a month for the same features and probably better service.
I spent over 2 hours on the phone and web chat trying to get and appropriate offer to stay with this service and got told to try going to a store as the folks at CORPORATE CUSTOMER CARE can’t make right for a longtime customer.
Utterly ridiculous. I’ll pay more a month to stick with the familiar but if cricket doesn’t want to sell me a new phone with a reasonable price, I’m outta here.
Best answer by Thursday13View original