I switched to Spectrum from Cricket in December 2022, ostensibly to save money. Unfortunately I was plagged with bad phones. I purchased a Moto G Stylus in 2022. Spectrum said it wasn’t one of their acceptable phones, so I had to settle for an older type Moto G Pure (2021). After 2+ weeks of it not working out of town (in NC) and not having a working SIM card (that’s all on my record), I purchased a ‘NEW” moto Dream 5 G phone at a Raleigh NC Cricket store. It costs me a lot (though being a lower end. I needed a working cellphone for work that weekend)! When SIM card arrived from Cricket online I told Customer Service it was too big. I was told that I’d have to put in in through the back. I pushed did all that I could and couldn’t get the back off. Went to the Cricket store where we agreed the phone was marked not to try to remove the back. Store personnel pointed out the problem wasn’t the size of the SIM card - but that it was encased in a larger piece of cardboard. Phone is ruined. I was told all about the program for replacement but find it sad that while being scalped for weeks (and now having 3 phones) that Asurion wants ME to pay $75 minimum for a problem I did not cause. On top of that - I had to finish paying for the Moto G Pure, since the person who took my order put me on a payment plan with Spectrum. The plan as I was told was that I could use the Moto G Stylus as an offset, yet, Cricket staff had me to pay OFF the Moto G Pure phone that I didn’t even want.
First step - I’m now using the Moto G Pure since it does work in Raleigh. I’d like a replacement Moto Dream 5 G.
Best answer by Marlena_CricketView original