Why does my cricket icon 3 have no warranty on it?

  • 1 August 2023
  • 5 replies


I was on my phone and it suddenly wouldn’t allow me to interact with it at all. No touch registers. It has the 2 year warranty on it, as it is a Cricket Icon 3, but when I went to fill it out, it says that it is not covered by the warranty. Why is that so? I haven’t dropped it, caused any extra damage to it, just been using it like normal, so the warranty should work. Can anyone solve this?


Best answer by jdor_Cricket 1 August 2023, 02:47

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Hey @Coleco !


Our support team would be happy to look into this for you and assist further with your warranty claim. Please send @CricketSupport a PM with your wireless number, IMEI of the Icon 3, and the full name on the account for further assistance.


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