Question

Why is Cricket's Compatibility List So Limited?

  • 4 February 2021
  • 4 replies
  • 677 views

This is the list of compatible Motorola phones from this link:

https://www.cricketwireless.com/support/great-big-network/compatible-phones.html

  • Motorola g6 Forge
  • Motorola moto e5 CRUISE
  • Motorola moto e5 SUPRA 
  • Motorola moto g7 SUPRA

These phones are already old!  If you buy a newer Motorola phone that does support VoLTE (HD Voice) your line will be disabled, and you will need to go back-and-forth with support to get them to activate it.  The T-Mobile network (includes Mint Mobile and Metro PCS) has the same VoLTE requirements but they have a much bigger list that includes newer phones.

I personally bought a Motorola One Zoom, and was told by Cricket support that it wasn’t compatible because it “didn’t support VoLTE.”  So I returned that phone.  The One Zoom was a last-gen phone.  Doing some research I saw the Motorola G7 phones were “compatible,” but those phones are 2 years old.  Surely the G9 plus would be compatible, and it supports VoLTE.  Nope.  I purchased it, and I had to go through the same deal.  I later did some digging on Motorola One Zoom, and sure enough.  It also supports VoLTE.  So I returned that phone for NOTHING!

So my question is when will Cricket update their list of phones?  Does it really recommend people buy 2-year-old phones to work on their network?


4 replies

I don’t know why their list of compatible devices is so small and excludes many newer devices that are perfectly compatible. I assume it is difficult to test ‘all’ devices and that would make sense. The real issue is that they won’t allow you to use a device that is not on their list. It doesn’t matter if it is compatible to not. 

Yes, that’s my frustration.  I don’t want to use a 2-year-old phone.  The Qualcomm chipset of all the new Motorola phones released in the last year supports VoLTE, but most of them aren’t on the list despite also supporting most bands on their network.

If you're planning to bring your phone with you to Cricket Wireless, you'll first need to make sure it will work on Cricket's network. Cricket is a GSM carrier, meaning it can only accept phones that work on GSM networks (like those from AT&T and T-Mobile, for example).

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