Question

WiFi Calling - "Please try again later"

  • 7 September 2021
  • 1 reply
  • 43 views

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Brand new Moto G Stylus phone from Cricket.

In areas where cellular service isn’t great… but there is marginal signal.

Turn on WiFi calling, and it always says "Please try again later".

Tried turning phone to “airplane mode”, then turn on WiFi… get the same message.

Rebooting phone… doesn’t help.

Call to support… I might as well have gone through the Burger King drive through and asked for help.

Yes, WiFi is solid… no problem accessing websites.  Have tried via different WiFi networks… same results.  Do have another softphone app on the Moto… it works fine.

Any thoughts?

 


1 reply

Userlevel 3
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Hi @nc_mark_here 

We recommend to make sure that your device has the latest software update installed. If you have already confirmed this, and you are still having issues, then please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, wireless number, and full name on the account for further assistance.

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