yahoo mail app issue

  • 23 December 2018
  • 2 replies

Hi Folks,

Recently purchased a Moto e5 Cruise.  Trying to install Yahoo mail app and it won't work.  By that I mean I download & install the app.  Open the app, at the prompt I enter email address for my existing Yahoo account.  I press the "next" button and nothing happens.  It is supposed to go to an enter password screen but it just stays at the user name prompt.  The button flashes briefly then just stays same page.  I have deleted the app and reinstalled it several times.  Tried all reasonable variations of my user name (w/out @, etc), looked all over the web, nada.


Any ideas here?  Gmail works fine as do all other apps and features.  I am stumped.

2 replies

Userlevel 4
Badge +5

Hey there @ajpagosa! We welcome you to our Cricket Community Forum and thank you for your post. We recommend making sure that the Yahoo Mail app and your device software are both up to date. After confirming the two options and you are still experiencing issues, we ask that you please reach out to our support team on Facebook ( or Twitter (@cricketsupport) for additional troubleshooting.

Thanks for the reply.  Yes I've checked and both the app and OS are up to date.  Also deleted app and reinstalled numerous times.  I will check out the twitter feed.