Phones & Devices
Corrupted PNG screenshots when sent across Cricket MMS?
Is anyone having a problem where screenshots sent over Cricket MMS are arriving blank/corrupted? My wife and I are having no problem sending/viewing these over RCS messaging, but if we switch to MMS mode, or are sending to someone not on RCS, the image doesn't go through intact - it depends on the receiving phone what it ends up looking like, but usually either a blank image of the appropriate size, or an error placeholder. We did a little diagnosis, and it seems the image is arriving, but arriving corrupted. We're not having problems sending other images, like photos, at all.(Apologies for not being more specific, but I already posted this once with more detail, and the forum marked it as spam. If this gets through, I can show some images of what the corruption looks like.)
Wifi disabled on LG Xcharge
My wifi keeps disabling. Cricket store said they have had several complaints about the same issue. They reset my network settings. I clicked forget on my home wifi and reentered the password. Wifi works for a couple of minutes and disables again. Already had my provider swap out my modem and router. I saw on the xfinity board while researching this that they are having the same problem with the LG xcharge. Just bought mine about 4 months ago. Bought 4 of them/family members. 2 are having the problem so far. Need help?
Videos keep buffering
I just got a new cricket software update yesterday and ever since any video I've tried to watch has buffered to a point where it's impossible to watch at all. The video will stop like 30 times in one second. And it's not just YouTube because I've tried to watch other videos on other platforms and they've done the same thing. I've never had something happen like this on my phone before this update so I think that it messed something up. I've tried restarting my phone and clearing up space by deleting files and apps but it still doesn't work and I can't think of anything else that'll make it work.
Lost Carrier Access after upgrading OnePlus 8T to OxygenOS 12?
My wife’s OnePlus 8T was upgraded recently to OxygenOS 12 and she lost carrier access. We tried everything we could find after Googling the issue, but nothing worked.I looked up the Access point Name settings and we noticed that it was set for ATT Nxtgenphone, even though Cricket was an option. Setting to Cricket didn’t help, until I noticed that the APN read “ndo”, not “Endo”. I fixed that spelling error. All the other settings for the Access point were correct.Within a few minutes, her cellular service started working again.Just throwing this out in case it helps someone else.
Slow Data after getting free 10GB?
Has anyone else noticed data to be super slow after Cricket offered the free 10GB of data for COVID19? 192.168.0.1nI've been using cricket on my current phone for half a year now and data has been super fast. Now, immediately after they offered the free 10GB, everything is slow. It takes like 10 seconds to load an image. routerloginI was wondering if it was due to more data users from the quarantine, but I figured more people would be using WiFi instead of data anyways since they're at home.Anyone experience the same slowness or have an explanation?
Buying a new Samsung Galaxy S10+ from Fingerhut
I’m thinking of buying a new Galaxy S10+ from Fingerhut. It is unlocked and a GSM phone. It says it can be used on AT@T and other gsm carriers. Will this work with cricket? I’ve been a customer of 5 years and currently have an IPhone 6s Plus that I want to pass along to my daughter who is on my account. I don’t want to buy a $1,019 phone if it’s not going to work with Cricket. I’m very happy with my service and I am worried that I will have trouble with the new phone. Also, will I still be able to keep my phone unlocked or will you lock it when I bring it in? I will be keeping my number. Anyway, thank you in advance for your help.
Samsung S9+ Android P Update
My wife has the Samsung S9 and she just got the Android P update last night. My son has the Samsung S9+ but hasn't received the update even though it's out. We went into settings and did the manual search but it says it's up to date. When will the S9+ get the Android P update?
JW Alive/Pokemon - AR games
I have an unlimited data plan and I have the LG stylo 6. Everything works fine when I'm connected to my home wifi, but the minute I try to open up a game like Jurassic World Alive or Pokemon go while I'm outside, they take ages to load and don't work properly. Does this happen to anyone else? Or does anyone know what I can do to fix it?
No Flash Notification For Hearing Impaired
I've got Acetel Onyx phone running Android 8.1. I've noticed not just my phone but other Cricket phones have the same features. One thing I'm missing is in Accessibility option... There's no option to use "Flash Notification" for the hearing impaired. I'm going nuts! Can anybody help or get this feature in the next update?
Making/Receiving Calls on a BYOD may not work - blame AT&T
Today I became aware that I am no longer able to send/receive calls on my Samsung Galaxy Note 8 here at home. However if I drive to the grocery store, I am able to make/receive calls just fine. This has sent me on a path today to investigate this issue and to determine what exactly is going on.Here at home we have 6 phones that are all on Cricket Wireless. Two of the phones, a Cricket S10 and S9, are working perfectly and are able to make/receive phone calls with no problems. However all of our BYOD phones (2 A50's, Note 8 and an S9+) are all unable to make/receive calls here at home.I've done all the normal steps such as rebooting and checking settings, and even went so far as to purchase a new SIM card for the Note 8, but it all came back to the same results. After spending hours on a chat with a support person, swapping SIM cards around between phones and stuff, we came up with the following conclusion:Phones that are not sold or supported by Cricket wi
Galaxy Amp Prime 3 Bluetooth not working
I've had this phone for a little over 2 weeks. It's a great phone except that sometimes for no reason when I switch the Bluetooth to the "on" position, it does not actually turn on and I'm forced to reset ALL network connection settings in order for it to work. This means I have to manually re-set up wifi connections, wifi passwords, reset all formerly paired bluetooth connections, etc... I never encountered issues like this with my previous amp prime which worked great for over 3 years. I've checked for system updates but my system is currently up to date. Please help. Thank you.
change phone number due to harassment
I was assaulted and hospitalized at the end of November 2021. The man who assaulted my evaded the police and hasn't been caught yet. He has been harassing me and hacking my phone every day since th assault threatening to get my family or me if I choose not to talk to him. Par change my phone number please?!,!?
Motorola One 5G Ace compatibility
Has anyone had success getting 5G service on an unlocked Motorola One 5G Ace? I chatted with Cricket Wireless tech support who confirmed that I have 5G service in my area and my phone is compatibile. Then we went through APN setting changes with no success. The service tech told me to call Motorola because it appeared that my phone doesn't have a toggle setting. I then called Motorola and their tech support told me my phone will automatically switch to 5G when the signal strength is good. Any help the community has would be greatly appreciated .
Unable to download update
Less than 2 months ago I bought a new Nokia 3.1 Plus running Android Pie. So far I've been able to download 2 updates with no problems. Yesterday another one popped up and I haven't been able to download it. I keep getting this message "Previous DM session is still working. Please try again later." I searched online, didn't find much. I did find that DM stands for Device Management and supposedly means something running in the background. I turned off all of my backups. Still the same message. Has anyone ran into this problem before? Or anyone have a fix? Cricket CS was no help as usual and told me to contact the manufacturer, even though it does state Cricket Wireless software update.
No calls in or out after getting upgrade text about 3G Shutdown
Help! Cricket sent me a text telling me I needed to update the software on my phone to be able to use it after they shut down their 3G network. My software is up to date but I still can’t make or receive calls! I’m using an unlocked S10+ that says it is compatible on their website.
PUK code and PIN needed, PLEASE HELP!!!!
I was locked out of my phone while trying to set it up. Not sure what I hit but now I need a PUK unlock code (what the PUK is that) and pin #. It says the unlock code is 8 digits and the pin # is 4 digits. The message running across the screen also says I have to contact customer service but you’re closed… I have the plastic card the SIM came in but none of the numbers add up to the 12 needed. Can anyone help me decipher the strings of numbers on the plastic SIM punch out card or must I wait until the CRICKETS wake up!!!Thank you in advance for your help..
Cricket forcing existing customers to purchase phones from them.
I just purchased an unlocked S20 FE, direct from Samsung. I have also been using Cricket Wireless for about 3 years now, with an unlocked S9 Plus. However, after putting my SIM card in the S20 FE, I received a message that the device is not compatible with their network. When I made a call to Cricket's customer service, I was told that there is nothing they can do to activate my new phone with their network. Even though Cricket offers the exact same phone for sale, through their website! It seems like Cricket is moving toward forcing their customers to purchase phones through them. Which is a shame, because that is going to force me to do business with a different wireless network.
Warning all s20fe cricket users: Do not update
If you have purchased a Cricket s20FE, do not update to Baseband G781USQU3DUCB, their latest OTA update. Your device will begin disabling the backlighting on your screen and begin to flicker when under bright areas (outside) when you have adaptive brightness, or anything higher than 80% brightness enabled outside.My temporary solution is to disable adaptive brightness and keep it at 60-70%, and hopefully Cricket will release the G781USQU3DUD4 (April 20) OTA update.I have tested this on 3 devices so far, and even flashed this firmware on an unlocked s20FE.On a related note, I have noticed Cricket's baseband versions are identical to At&T's. So I am not sure why they are 3 versions behind from At&t, or if you can flash to their firmware.Is it possible to pop an ATT sim inside the device to get the OTA update?
ZTE983 Wifi will not stay connected.
First off, I am a network engineer and have been doing it for 16yrs... So as far as my home setup..it is solid.All my other devices including non-cricket phones and Android OS has no problems with WiFi in the house or anywhere else.My ZTE phone from Cricket as of about a week or so ago simply will not stay connected to ANY WiFi hotspot longer than 5 minutes. I do 90% of my work from home and got the message today that I have used 75% of my data.... I never even use 1 GB in a month...let alone 7GB. I noticed that my phone is constantly disconnecting from my WiFi and randomly reconnects when I leave the house and come back.... Connections never last more than 5 minutes before dropping...no matter the signal quality.The router still shows in the list but I have to reconnect to it constantly....and 5 mins later repeat... There are no issues with my home and office network and only this phone is doing this out of the 8 devices on my wireless home network.Is there a way to bypass the Cricket
Pixel 4a No Wifi Calling
I have 4 Pixel 4a’s on my account, yet one will not activate Wifi Calling. It receives an “Error Identified contact us at 611” error message. The BYOD Cricket List Found Here states that the Pixel 4a is fully supported. Support claims the Pixel 4a does not support Wifi Calling and that list and phone compatibility is subject to change at anytime. We tried a new SIM and it still received the same error message. If I take my wife’s SIM out and stick my SIM card in the phone, Wifi Calling will work. I think it is a Cricket issue, but they are claiming the Pixel 4a is an unsupported phone, yet my other 3 Pixel 4a’s on the account have no issues with wifi calling.Any ideas or suggestions?Thanks
why is my phone so slow and laggy?
I just got a new phone through cricket because my last phone wouldn't charge... well this phone for some reason is so slow and lagging so badly, I can't use it half the time. I can't afford to get another phone so I need to figure out how to add more storage or do something I already deleted as many photos files whatever to help with the storage situation, but it didn't help and I don't know what to do, I tried to contact someone from cricket to help me, but they couldn't or wouldn't help so if anyone can that would be amazing
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