Phones & Devices

1587 Topics

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Maver1ck007Paparazzi
asked in Other Android Phones

Cricket support for Google Pixel 6a?

Hi,I got my Google Pixel 6a phone today, and was super excited to try it out, but after inserting my cricket wireless sim, I got an SMS saying this model is not supported by Cricket.I got on a call with customer service, and provided them with my IMEI number, but all they said is they do not support this model.Does anyone know if cricket will support Pixel 6a or how long does it usually take Cricket to support a new device? I need to decide if I should be returning my Pixel 6a :( 

4
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1 year ago
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BrandybooExtra
asked in Other Android Phones

can't dial out or receive calls

I have a Samsung Z fold 2. I have not been able to call out or receive calls for 3 days now. I've had Samsung look at the phone and they say it is a carrier issue. I've put a friend's SIM card in my unlocked phone, and hers works in my phone. Cricket can't seem to give me answers. Anyone else??

4
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1 year ago
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rsmcomputerPaparazzi
asked in Other Android Phones

Unable to send or receive MMS

My BYOD OnePlus 5T has NEVER been able to send or receive SMS with pictures, no matter how small (can't even send a 50kb JPG).  When I try to send a text with a picture, 5-10 seconds after I click send ( >>) I get "Message not sent: service not activated on network"I've revised/added/deleted APN settings over and over based on the latest blog suggestions, confirmed that MMS will not work when I am connected to my Wifi or not, tried three or four different texting apps (Messages (default - blue icon) Messages (green icon, Textra, WhatsApp), on my 3rd Cricket-issued SIM, had Cricket retail technicians try to fix, etc.  I am ready to switch to another provider.  PLEASE, someone, HELP!

5
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3 years ago
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azavit88Paparazzi
asked in Apple Phones

SOS only

So I saw someone else on here had the same problem I have been having. Before the update horrible spotty service. We did the update and more often than not, the phone says SOS only across the top. It has nothing to do with an outage in my area because I have two other lines on this account and no issues with their service. This is indeed frustrating for what we pay to have no service!!!

2
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10 months ago
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Tis1TrueLadyPaparazzi
asked in Apple Phones

puk code

My phone needs a puk code… it’s locked. what is this?

5
Marlena_Cricket
1 year ago
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aiyaya81716Extra
posted in Other Android Phones

Unlock Non- cricket customer

General Device Unlock RequirementsIf you have a Cricket phone, it may have been programmed with a lock that prevents it from operating with other compatible wireless networks. Cricket will provide the unlock code upon request, provided Cricket has the unlock code or can reasonably obtain it from the manufacturer, and you have met the following unlocking requirements: The device you want to unlock has been active for at least six (6) months of paid service.* The device is designed for use on and is locked to Cricket's network.The device has not been reported lost or stolen.The device is not associated with a fraudulent account.If you're an active Cricket customer and believe you meet the eligibility requirements listed above, sign in to My Account to unlock your phone. Some Android phones must be unlocked using the myCricket app. Non-Cricket customers, please call Customer Support at 1-800-CRICKET (1-800-274-2538).  Recently I purchased a Used Cricket phone

1
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7 months ago
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Selenaharris246Extra
posted in Samsung Phones

Voicemail Password

How do I reset my voicemail password?

1
BillyM_Cricket
5 years ago
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Dan_CricketCommunity Manager
posted in Samsung Phones

Need help with your Samsung phone? You've come to the right place!

Hi Cricket Nation!  After you’ve activated your Samsung phone, go to our Phone Setup page and we'll walk you through some helpful setup steps. You can visit the Official Samsung Support page to learn how to use your Samsung phone.If you still have questions, we’re here to help!

0
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1 year ago
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webbejExtra
posted in Apple Phones

Iphone Upgrade

Does cricket offer a cash trade in when upgrading a used phone, like Apple does?

1
Grod_Cricket
4 years ago
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jianyizhen024Extra
asked in Apple Phones

switch from iphone 7 with sim to iphone 14 with esim

I have an iPhone 7 and I am currently a Cricket customer.  Recently I got an iPhone 14.  So, I am trying to switch to the new phone. Since my current iPhone 7 is using a physical SIM card, I am not sure how to switch to the IPhone 14, which is eSIM only. Obviously, iPhone 7 is not supporting eSIM.  So, I cannot convert to eSIM first and the transfer everything from the iPhone 7 to iPhone 14. So, what is the easiest way to make it work? If I simply just start setting up the new iPhone 14 and transfer things from the iPhone 7, I would not be able to take the SIM card and insert it to the iPhone 14. So, I assume there is a way to switch my SIM card to eSIM when setting up my iPhone 14. I need to know if there is any step-by-step instructions to help me with this.

1
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6 months ago
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Cedar2447Extra
asked in Other Android Phones

PUK code and PIN needed, PLEASE HELP!!!!

I was locked out of my phone while trying to set it up.  Not sure what I hit but now I need a PUK unlock code (what the PUK is that) and pin #.  It says the unlock code is 8 digits and the pin # is 4 digits.  The message running across the screen also says I have to contact customer service but you’re closed…  I have the plastic card the SIM came in but none of the numbers add up to the 12 needed.  Can anyone help me decipher the strings of numbers on the plastic SIM punch out card or must I wait until the CRICKETS wake up!!!Thank you in advance for your help..

9
R
9 months ago
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Kingmitch2462Extra
asked in Other Android Phones

Software update issue

I have a cricket icon smartphone 16gb and I tried to update my phone software but it only let me updated on using WiFi when I have 4g lte unlimited plan for 100.00 a month with 3 other people and I been trying to figure out how to update my phone software by using my data instead of using wifi that I can't get here how do I update my phone software with no wifi

8
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6 months ago
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jaredyarochExtra
posted in Samsung Phones

Unlocked 5g compatible phones

When will unlocked phones that have 5g capabilities be able to use the 5g network? I have a Samsung S20 Ultra Unlocked, from Samsung. Please don't respond with a list of 5g compatible phones or a map of the 5g coverage as I have gotten that response almost every time I've asked. Thanks so much!

6
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2 years ago
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Ace84Usmc03Extra
asked in Other Android Phones

sim unlock code for moto g stylus 5g

I purchased my moto G stylus 5g frome a pawnshop not through cricket but need to unlock it so I can use it please and thank you 

2
Z
11 months ago
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annette09786Stuntman
posted in Other Android Phones

Unable to download update

Less than 2 months ago I bought a new Nokia 3.1 Plus running Android Pie. So far I've been able to download 2 updates with no problems. Yesterday another one popped up and I haven't been able to download it. I keep getting this message "Previous DM session is still working. Please try again later." I searched online, didn't find much. I did find that DM stands for Device Management and supposedly means something running in the background. I turned off all of my backups. Still the same message. Has anyone ran into this problem before? Or anyone have a fix? Cricket CS was no help as usual and told me to contact the manufacturer, even though it does state Cricket Wireless software update.

9
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4 years ago
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SargedlbPaparazzi
asked in Samsung Phones

samsung galaxy note 20

Just wondering why my note 20 is not compatible. I purchased from Samsung about 6 months ago. I put the imei in the search and says it won't work. Also have a note 10 that comes up the same. These are top notch phones and are 4g lte phones. Why is cricket doing this and are they going to make everyone purchase a cricket phone now?

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23 days ago
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Joaquinh1994Paparazzi
asked in Samsung Phones

Why is my Cricket service not working?

Ever since I paid my bill on the 10th of February my service hasn't been working. I talked to a cricket rep a few days ago and she said she was going to reset my service and to turn my phone off for 5 minutes and then turn it back on. I tried this for a day and it did not work. I called yesterday again and the rep had me reset my mobile network and remove my Sim and put it back in. She said if this didnt work that I might need to replace my Sim since it might be the problem. She said that I would need to go to a Cricket store and have them do a Sim check on my phone and that she would even call me back today at 12pm to guide me and in the meantime she would keep monitoring my connection. This did not work and she never called back. I still went ahead and went to my nearest Cricket store. They told me they didn't know what a Sim check was but I went ahead anyways and bought a new Sim card and had it installed just incase. This also did not work. I then called today using my wifi calling

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J
24 days ago
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BrennPaparazzi
asked in Other Android Phones

LG Stylo 6 screen mirror

How do you this ? I've tried google home and other apps but they say cast add on is not installed . There is youtube video of tmobile stylo 6 casting . I have a cricket nokia c2 and it casts wonderfully under connected devices . You dont even have to have it on same wifi to work ! Under connected devices on this it just has file sharing options. I got one 3rd party app to cast a url video thats it .

1
D
2 years ago
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preciouslilmom75Extra
asked in Samsung Phones

change phone number due to harassment

I was assaulted and hospitalized at the end of November 2021. The man who assaulted my evaded the police and hasn't been caught yet.  He has been harassing me and hacking my phone every day since th assault threatening to get my family or me if I choose not to talk to him. Par change my phone number please?!,!?

10
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2 months ago
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trueloveispeacePaparazzi
asked in Other Android Phones

How to Disable Cricket Software Updates

I have a 2019 Alcatel that I am trying not to loathe. I only use my phone for actual phone stuff, and to watch YouTube news programs. I also have the hotspot app so I can use my computer for actual computer stuff like research and email. I live where there is a signal (usually 3-5 bars) but NO WIFI. Which evidently is required for the automatic software updates I get. Constantly. They interrupt a news show, a text message I am in the middle of, etc. They are a constant banner on my screen when I turn it on. And I have zero access to public wifi.  How do I turn off the Automatic Cricket Software Updates????? (yes, a little frustrated here)  thanks :)

3
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3 years ago
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Mindylee2Extra
asked in Samsung Phones

phone wont let me make or recive calls

I have 4 lines on my plan. We all have the same phones. Both mine and my daughter's lines won't make or receive phone calls. We can text and use data. I have tried switching my sim card to another phone which is also on my plan that is working. That phone would not work with my sim card in it. I have tried driving to another spot closer into town still won't work. I tried turning my phone off and on that didn't work. I tried taking my sim card out that didn't work. I tried clearing the cache that didn't work. I tried to call can't make any calls. I tried to chat held on the chat for over 20 minutes. Then got disconnected.  Now they are closed. They are not even open for technical support. This is ridiculous. My bill is paid up. I checked my software is up to date. Here I've been without phones for a day now. This is the biggest crock of#$it ever. 

17
A
5 months ago
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lildopeyExtra
asked in Samsung Phones

sim card is puk locked

So my wife's phone is saying that her sim card is puk locked and that she has to enter an 8 digit number is there anyway this can be done with out having to call customer service 

2
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1 year ago
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jmcnayExtra
asked in Other Android Phones

New phone, new SIM--how to switch while keeping existing Cricket account and number?

I have a new Android phone and I have a new Cricket Wireless “Universal SIM Card Activation Kit” ordered from Amazon.  I want to simply insert the new SIM into the new phone and activate it on my existing Cricket Wireless plan/account, replacing my existing one and maintaining the existing plan, existing cellphone number, etc.  What is the proper way to do this, ideally through the portal/website?  I’ve seen a number of different references to “purchasing a new SIM at a Cricket store and having them perform the activation”, but I don’t believe that should be necessary.  Any advice from the community?  If I have to do this in multiple steps, that’s fine too.  I just want to make sure that the end result is what I want and that I don’t lose either the number or a lot of time traveling or on the phone--I live in a remote area at least an hour one-way away from any store.TIA! 

2
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10 months ago
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rjpkrpStuntman
asked in Samsung Phones

Cannot make or receive calls, text and internet work fine

Have not been able to make or receive calls all day.  I can text and use the internet (while not connected to wifi).  4 out of 5 bars and LTE working fine.  When I try to make a call it tells me “Couldn’t Connect” next to a red phone icon.  When someone tries to call me, it goes straight to voicemail.  My son is on my same account, his service is working as normal.I have reseated the sim card, I have restarted the phone, etc.  All to no avail.  This makes me think it is not a sim card issue since I can access text and internet from the Cricket network.  So what could be the problem?Cricket branded Samsung Galaxy A51 5G.

26
R
5 months ago
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tykasnyderExtra
asked in Samsung Phones

Will my phone work in Hawaii? Samsung Halo

Hello! Will my phone work in Hawaii?

1
D
4 years ago

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