Phones & Devices
[US/Mexico border issue] Ever since switch to 5g, if my Dream 5g connects to a 1 bar cricket signal just south of the US border, my connectivity is screwed
Ok, so I’ve had Cricket service since 2019. This was never an issue, really - Never mattered what side of the border I was on. My older 4g phones would effortlessly switch back and forth between ATT Mexico and Cricket, depending on proximity to the Rio Grande. However, when I got Cricket Dream 5g phones (and thus 5g), our phones will sometimes insist on connecting to cricket in the US instead of ATT Mexico while riding around in Reynosa, where we spend most of our time. It’s like getting some kind of parasite! In Mexico, the US signal is obviously too weak to work, but no amount of rebooting/going in and out of airplane mode fixes this. On other phones, like my Samsungs, I could go into network settings and choose a provider. Are there any ideas on how this might be remedied? I worry more than anything about my wife sometimes when she’s in the downtown market near the border and her phone suddenly goes US mode. To even text me and let me know she’s ok, she has to walk to the internat
I sent back an iPhone for a refund, and haven’t received it yet. It was approved on 01/23/2023. It’s been 15 business days as of today 02/11/2023. I’ve called multiple times only to be put on hold for hours, or get disconnected, or to be told there’s nothing they can. Even the warranty dept hung up on me. It seems that nothing can be done. my order number is 2234840125120963 My order was placed originally on 01/12/2023 I sent it back per your instructions, and it was received and approved for refund payment on 01/23/2023my RA number is 20632065please help me get my refund please!e-mail: xxxxxxxxxxxphone number is xxxxxxxxxxxxxxx
Can you request a special unlock for iphone before 6 months?
I have been on Cricket for 90 days. My service is horrendous and is unusable at my home address because of the terrain and distance from the cell phone tower site and my proximity to the nuclear power plant which in and of itself has been known to cause RF interference. How does one go anout requesting a special one off Unlock to switch to a better carrier with a tower that is closer to them? My tower is 6 miles away from my address.
Voicemail problems for Lg Stylo 6
I have tried setting up my voicemail, when I open it states this person does not have a voicemail set up. When I go to settings my voicemail number is mine own phone number. But the voicemail states that the mailbox is invalid. I would need the systems manager mailbox number.
Pixel 5a Hotspot Trouble
When I try to enable my hotspot, I receive the error; "An eligible data plan is required to use personal mobile hotspot. Please visit att.com/personalhotspot or myAT&T to change your plan. You also may call AT&T at 611 for assistance." How do I get it to work? My phone is unlocked and compatible. I'm also on the "Unlimited More" plan.
new upgrade phone won't activate
I just upgraded my phone to a galaxy s20 and it won't activate. It keeps giving me the "oops looks like we're have problems with our system. Please try again later" and I have been on and off with trying to activate it all day. Order number fine, phone number fine, and sim card is fine
New number issues
I just changed my number a couple of hours ago. As the rep stated in advance, the call disconnected right after the $15 payment was made. I got my new number but can't use my phone at all. The rep did try to call me back but I couldn't answer the call because my phone was frozen all of a sudden. I've restarted the phone like 4 times. I've been on hold for like 15 minutes. I need help fast please!!!!! It's important thanks in advance
Stylo 5 is not unlocking and nobody will help
My son is a Cricket customer, and when my old phone died he gave me his previous Cricket phone, an LG Stylo 5, so I could use it with my carrier. It meets all the unlock conditions, so I followed Cricket's instructions to unlock it...about 45 times. It has to be unlocked thru the MyCricket app, and every time I do the procedure, it says Unlock Successful, please restart your phone, and boom it is locked to Cricket again. Customer service is no help, and keeps telling me to do what has already been tried,and although I have tried to get transferred or referred to tech support or customer service manager, I have been refused! I am at my breaking point on this, and as a senior citizen, this is just not fair! At a Cricket store, they removed my son's info/account from the phone so I would not have to keep asking him for his personal info, pin, password, etc. But that did not help either. I want to be able to call my kids or my doctor! So, tech support or customer service management, or any
I am with Cricket for 6 months. The agent see my phone as deactivated. The agent says it should be unlocked on June 30. I said the phone is active and It is in my use for 6 months. I asked to check the billing history. If it is deactivated then how am I making calls? The agent did not have the right answer and solution.
Cricket Dream 5G froze, I turned it off, it won't turn on
So I was using my Cricket Dream 5G cell phone, which has been working fine for almost a month (I just got this as a replacement for a dream I spilled water on), and while using it the screen froze and I couldn’t back out, go to home pae or even turn the screen off, so I shut the phone off by holding the power button for a few seconds. Now it won’t come back on. I’ve tried holding the power button for 30+ seconds and doing the same with the volume held down as well. It doesn’t even vibrate when it goes on the charger. It was at least at 37% when it died, was updated to date, wasn’t damaged at all and wasn’t even running hot. All I did was shut it down once and now it won’t come back on. Plz help because I really don’t want to file another claim.
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