Phones & Devices
Phone is iPhone 13 promax but also could not setup on my old iPhone 7.on the phone app, I go to voicemail and it only shows call voicemail. when called it would say this person does not have voicemail setup and I press pound and my phone number but not setup.when call support, asked for English and then voicemail and only gave two option setup / reset voicemail.when setup it only says hold 1 and doesn’t work.when reset it says reset and when I go voicemail doesn’t prompt change voicemail
I have a moto e5 cruise that was given to me bc I my previous phone stopped working. I don’t have the $$ to purchase a new phone so I registered for qlink wireless and got a SIM card in the mail yesterday . When inserted a message appears on the e5 stating there’s a network lock and I need a pin # to proceed. Research has shown me I may need to pay to have phone unlocked🤔. If that’s true is there any other way to do so that’s legal and FREE??? I need a phone badly—been without for too long.
I bought a refurbished Samsung Galaxy 20 FE a few weeks ago and the charging port isn’t making a connection to charge/transfer data. I have tried numerous cords, so it is definitely the phone itself. I’ve taken good care of the phone. Is there anything I can do about this? Will cricket let me exchange it for a working phone? Thanks.
I have a new Android phone and I have a new Cricket Wireless “Universal SIM Card Activation Kit” ordered from Amazon. I want to simply insert the new SIM into the new phone and activate it on my existing Cricket Wireless plan/account, replacing my existing one and maintaining the existing plan, existing cellphone number, etc. What is the proper way to do this, ideally through the portal/website? I’ve seen a number of different references to “purchasing a new SIM at a Cricket store and having them perform the activation”, but I don’t believe that should be necessary. Any advice from the community? If I have to do this in multiple steps, that’s fine too. I just want to make sure that the end result is what I want and that I don’t lose either the number or a lot of time traveling or on the phone--I live in a remote area at least an hour one-way away from any store.TIA!
So I saw someone else on here had the same problem I have been having. Before the update horrible spotty service. We did the update and more often than not, the phone says SOS only across the top. It has nothing to do with an outage in my area because I have two other lines on this account and no issues with their service. This is indeed frustrating for what we pay to have no service!!!
Is there a way to fix the issue with the S22 hotspot. It is not working. I know it has been listed on a list of compatible devices but Is cricket going to add this feature? I've called customer service twice and they told me the phone should work woth hotspot based on the iemi but I could not get it to work, the second time the person was ugly about it and said I should have bought from cricket to get a working Hotspot. They did the same thing when I switched to cricket. They told me in store the phone I had would not work even though it was compatible and sold me a truly terrible phone so i went to the at&t phone i had and it did work. I know they wanna make their money, but I also dont like that an existing customer has to pay full price plus an upgrade fee just for a phone. I bought my phone unlocked as it was compatible with cricket based on the iemi, but it was the newest galaxy on the market and I don't enjoy spending an obscene amount of money for a new phone every year and
I was assaulted and hospitalized at the end of November 2021. The man who assaulted my evaded the police and hasn't been caught yet. He has been harassing me and hacking my phone every day since th assault threatening to get my family or me if I choose not to talk to him. Par change my phone number please?!,!?
Topic says it all. My phone is stuck in SOS. I no longer have the original SIM as a family member threw away the box with the SIM. I just want the phone unlocked so I can use it with a new carrier because I didn't even want Cricket. Thanks for your timely assistance as this is urgent.
My phone’s been stuck on SOS I tried restarting phone, taking Sim card out, called a representative. If she didn’t help out, she told me she was gonna call me back and never did as well. Why pay all this money monthly for her to have horrible service in for situations like this, this is a reoccurring issue.
We have lines on our account. One of them started losing connection, saying emergency calls only. Restarting the phone would help sometimes. We bought a new SIM card. That did not help. Bought a new phone and put the SIM card in and it still occurs on that phone. It seems to be related to the one number. I have called customer support 5 times. Still nothing seems to be fixing the problem. The guy at the Cricket store said to cancel the line and get a new phone number. I don’t want to change my number. Can anyone help?
Returned phone no refundI place an order for a phone online on 9/27/2022. I received a phone with the wrong GB(!), so I returned it immediately using the return label they provided. The trucking number shows they received it in Fort Worth, TX on 10/4/2022. Well, I waited for the refund and it didn’t come. So I called and was told I had to wait for at least 10 days. I waited for 10 days passed, and still no refund. I called their customer service numerous times to request a refund, but none of the agents could help me despite the fact had kept a good record of shipping dates, the order number, the reference number, UPS track number, and all the dates of the transactions. I spoke with at least six customer care agents, two warranty agents (because they said that's who I needed to speak to, only to be told I needed to speak with a customer service agent again...), over two to three hours at a time in vain. The last agent I spoke with pretended she was checking something and hunged up on
My Pixel 6 hotspot does not work. It is listed as compatible (5) on the latest list: https://www.cricketwireless.com/support/great-big-network/byod-compatibility.htmlCalled cricket and they said it wasn’t compatible per this list: https://www.cricketwireless.com/support/mobile-wifi/hotspot-eligible-phones.htmlCan anyone help?
I’ve tried everything. All the steps they script on 611 customer service. Visited my store several times. No one can figure out why i can make calls but anyone who calls me gets a busy signal. It’s beyond maddening. I have a two-year old unlocked second gen iPhone SE I bought from Consumer Cellular. Never had a problem until I switched to Cricket. It worked fine for a week and then the busy signals started. I can send and receive texts and iMessages. I can make calls fine. All my settings have been checked and rechecked. I have the latest IOS, 16.1 even. Network settings reset multiple times. Phone rebooted, etc. etc. etc. Any suggestions? This is crazy, Cricket.
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