Phones & Devices
Help! Cricket sent me a text telling me I needed to update the software on my phone to be able to use it after they shut down their 3G network. My software is up to date but I still can’t make or receive calls! I’m using an unlocked S10+ that says it is compatible on their website.
I was locked out of my phone while trying to set it up. Not sure what I hit but now I need a PUK unlock code (what the PUK is that) and pin #. It says the unlock code is 8 digits and the pin # is 4 digits. The message running across the screen also says I have to contact customer service but you’re closed… I have the plastic card the SIM came in but none of the numbers add up to the 12 needed. Can anyone help me decipher the strings of numbers on the plastic SIM punch out card or must I wait until the CRICKETS wake up!!!Thank you in advance for your help..
I just got a new phone through cricket because my last phone wouldn't charge... well this phone for some reason is so slow and lagging so badly, I can't use it half the time. I can't afford to get another phone so I need to figure out how to add more storage or do something I already deleted as many photos files whatever to help with the storage situation, but it didn't help and I don't know what to do, I tried to contact someone from cricket to help me, but they couldn't or wouldn't help so if anyone can that would be amazing
I just got my new Ovation 2 and did everything right. Transferred my data from my Samsung A11 but not all photos came through and neither did my preferences. My personal (and paid for) wallpaper came through but when I tried to find a way to personalize my home screen, suddenly my wallpaper disappeared and I can’t find it. It seems something called Quickstep decided I needed to have a different wallpaper every day and it seems to have deleted it because I can’t find it anywhere. Its still on my old phone but I can’t find a way to specifically transfer it again. Then I find out Quickstep won’t let me tighten up the icons so I download Microsoft Launcher, which does what I want it to do. But now Quickstep won’t leave me alone and keeps wanting me to put it back in charge. I would like to get my wallpaper and those last photos into the new phone but I don’t know how to do it, nor how to get Quickstep out of my way.
With things moving to 5G, a lot of people have been forced to get new phones recently. When doing that, many will look to get the latest phone models. I've always got the latest Samsung Galaxy S. series and was surprised Cricket doesn't carry any of them. So they have basically eliminated that market. Other carriers are giving deals on those phones! Oh well, I checked and was told I could buy an unlocked phone elsewhere as long as it was listed in their supported phones Iist. Yay, the S22 is supported! So I went to Samsung and purchased my new S22. I also bought a case, screen protector, camera lens protector, and phone popsocket grip. I should be all set. The Sim card is the same size. I move the Sim a ND power it back on. No problem! I can make calls and send texts, so I start setting things up. The next day I go to setup my hotspot so I can go online with my laptop. What happens?This phone is not supported for hotspot!!!!! What the %@!$%# Call Cricket and I'm told they plan to supp
New customer. I can’t send pictures to anyone. Turning off MMS does prompt a “MMS must be turned on” error, but doing so doesn’t help. I have tried resetting network settings. Didn’t help. iMessages and text work. I have no place in settings to edit APN settings as I have with other carriers.iPhone 6, iOS 12.1.2
Hi All.I have a weird problem We have 3 lines on Cricket. As of last Friday, we're no longer able to send or receive phone calls at our home. We can receive texts. The internet works. If we drive a few miles away everything works fine. Cricket said there was a tower out yesterday but it was back in service today. Does anyone have any ideas?Thanks
Bought a Moto e5 Cruise in February. According to your e5 cruise support page, there are 2 security updates for this device. One dated Nov. 2018. The other dated Jan. 2019. I have not received any. Still stuck on April 1, 2018. Is it just my phone, or is this a Moto e5 issue?
I need to enter my phone number on my Blizzard account for an added layer of protection. I have the usual contract, pay by the month and can receive texts and all that. However Blizzard tells me that there is a code on my phone put on by Cricket which will not allow my phone to be used on their site. What is this code they are talking about? And can it be taken off? This is my only phone and I really don't want to switch to another plan at the moment.On Blizzard's forum there are many people having the same problem as I am using their Cricket plan phones on their website. Perhaps Cricket can contact Blizzard and figure this out?
Since getting my phone from Sprint, it's been in an OtterBox. A few drops, but past that, she's been steady in my hands. Well I took off the case and feel like I have a new phone. I forgot how beautiful the porcelain white back glassrouterlogin is contrasting against the black of the camera protruding ever so slightly. The front screen, the sides. I'm discovering this phone all over again. So any of you guys still have your cases on or taken them off, and if so how's it been? Any drops, near-drops, or an OCD-helicopter-parent grip?192.168.0.1
Hello I have a cricket dream and have had minimal issues, until Monday of this week. My phone did an update and ever since I'm not receiving or able to send out text messages. I keep getting an error that the app has stopped working. I have tried removing apps and photos, because I was told at my local store, that it was a storage issue. Ive rebooted multiple times with no luck. I can't get into apps for my banking because it wants to send me a text verification and I can't receive it. I need to get this fixed immediately. I also tried to delete old text messages and that wasn't working either.
I noticed the new iphone XS isn't listed on the eligible hotspot phones page, but all of the other iphones are. Has this page just not been updated yet, or is hotspot not available for the iphone xs. If it's not currently available do you have an ETA on when it will? I need mobile hotspot and will have to change to a new service provider if this isn't available soon.
I have a cricket icon smartphone 16gb and I tried to update my phone software but it only let me updated on using WiFi when I have 4g lte unlimited plan for 100.00 a month with 3 other people and I been trying to figure out how to update my phone software by using my data instead of using wifi that I can't get here how do I update my phone software with no wifi
Since March 11th Cricket/AT&T have had a tower or multiple tower damages of some sort. But only today did I find out that much. Phone calls in or out were not possible. WiFi and texting were and are fine. Ping is fine. Unable to talk to anyone online. The local Cricket store I visited tried to convince me my phone was to blame. I bought an unlocked brand new phone on Amazon after being told the Windows phone I had been using for years had no trade in value even though the rep on the phone line said it would if I upgraded to a Motorola. Anyway after a while the clerk in the store sold me a sim card for $10.81. it worked for an hour. I discovered after coming here that Crickes Facebook page could help. It worked. Sort of. At least I found out it was a company technical issue with a tower or many that was at play. Now why for freaking out load could Crickets minion clerk not reveal that? I was after all the only other person in the store. As you can see, there are multiple service opp
Hi, I have a Moto G7 Supra which was purchased from Cricket and I have had it for over 6 months with them. I'm trying to get it unlocked but I'm having problems.When I go to my online account and try, it says I must use the "mycricket app" in order to get the code. If I go to the "mycricket app" and try, it says "sorry this device cannot be unlocked.I believe I meet all eligibility requirements as I have been paying for over 6 months now and it's a Cricket phone paid in full with no restrictions that I know of.
Hi I'm new to Cricket and have a Moto e Supra and I can't receive group messages or pictures sometimes I get one but not the rest of the people in the group. And I can't receive pictures when I first started they worked now they are not I checked my settings and they are correct help as I'm very fustrated.
When making or receiving call after a few minutes I can hear the person on the other line but they can't hear me. This is very frustrating. I always thought that Iphones are good but am very dissapointed in this one. My husband has a motorola and has no problems on his. We are both on cricket so I don't feel its a network problem. i have the latest updates on my phone. Basically all my expensive phone is good for is texting and internet. was wondering if anyone else is having these problems with the iphone 7 plus? Thanks!
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