Phones & Devices

1520 Topics

M
MiggymoePaparazzi
asked in Samsung Phones

Samsung Galaxy S22 Hotspot

Is there a way to fix the issue with the S22 hotspot. It is not working. I know it's not on the listed devices for hot spot. Is cricket going to add? I've called customer service and they told me the phone should work woth hotspot based on the iemi.

14
L
3 months ago
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burtonpolickaPaparazzi
asked in Samsung Phones

sim card locked need Puk codes please help

My phone was hacked and cloned and I got locked out of my Sim card in need of puk codes thank yall 

4
M
7 months ago
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bcasas.realtorExtra
asked in Apple Phones

need to unlock my phone

I need my phone unlocked please… my friend gave it to me for Christmas but when I try to change the SIM card it don’t work  

2
A
4 months ago
A
Ace84Usmc03Extra
asked in Other Android Phones

sim unlock code for moto g stylus 5g

I purchased my moto G stylus 5g frome a pawnshop not through cricket but need to unlock it so I can use it please and thank you 

2
Z
7 months ago
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bolo4fundExtra
asked in Samsung Phones

Galaxy S8 Compatibility

I have a Samsung unlocked Galaxy S8 fully updated, according to Cricket website, the phone should be compatible with it’s latest 4G network HDVoice calling, etc.  However, checking the IMEI, it says the phone is NOT compatible.  Anyone has the same problem?  HELP@!!!!!!  

4
S
3 months ago
K
KimallowExtra
asked in Samsung Phones

No service

Over the past few days, my phone has been saying "No network service" and "Emergency calls only" at my work. I've had service in the exact same location for the past year. What can be the cause? I have an S10e if that makes any difference.

5
F
2 years ago
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alif16Paparazzi
asked in Samsung Phones

My Galaxy S10e is compatible, but can’t make/receive calls

I have a Galaxy S10e, and per Cricket’s page, it is compatible after the 3G sunset.  But two days ago it stopped making/receiving calls.  Everything else works; text, data, GPS, WiFi, etc, but it won’t make calls, and when someone calls me it goes straight to voicemail, which I can’t get either because I can’t make a call.  I never reecived notice from Cricket that I would have an issue with the 3G sunset, which is supported by the fact that my phone is compatible per Cricket’s “3G Sunset” page.  I talked w/ Tech Support and after a half-hour, they were able change my LTE to H+ And I was able to make calls, but that only lasted an hour.  As soon as I drove away from my house my phone reverted to LTE and I couldn’t make any calls.  I stopped at the Burien Cricket store and the lady there told me that my phone isn’t compatible and that Cricket is offering free comparable phones for people affected by the 3G sunset, though then she told me I’m not eligible for some reason.  She seemed to

5
D
1 year ago
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Bpate1802Extra
posted in Samsung Phones

How do I get a code to unlock a network locked Sim card

4
G
6 months ago
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RSmith55Paparazzi
asked in Other Android Phones

New LG Harmony 4 - Not receiving text notifications

Hello,I just bought a new LG Harmony 4 phone and I am not receiving text notifications. That is, I don't receive an audible tone or vibration or screen message when a text message arrives. I do get the text messages, but no notification of them. I have tried to adjust the notification settings for the Messaging app, but I am only able to receive notifications if the screen is on. That is, when the phone is on standby with the screen off, I do not get the text message notifications.I realize that this is a new model, and that the behavior may be a software bug. Can you help me to fix or work around this problem?Thank you.

5
J
1 year ago
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Ydelvillar15319Paparazzi
asked in Samsung Phones

Samsung s22 ultra not compatible

I have an unlocked from I purchased from Verizon and it's unlocked but won't work with Cricket model SM-S908U PLEASE HELP

7
T
7 months ago
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bluejay713
asked in Apple Phones

I phone 14 from apple store.

Hi I want to get the new iPhone 14 I got my iPhone 12 at the cricket store Aug. 2021 how can I activate my new iPhone with out having to pay the fee to activate.

1
A
8 months ago
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lacocinaqueen90Extra
asked in Other Android Phones

Texting

Phone was fine last night. This morning when I try to send texts, I keep getting "cant send message with cricket, error 8" HELP!

1
Grod_Cricket
3 years ago
R
rjpkrpStuntman
asked in Samsung Phones

Cannot make or receive calls, text and internet work fine

Have not been able to make or receive calls all day.  I can text and use the internet (while not connected to wifi).  4 out of 5 bars and LTE working fine.  When I try to make a call it tells me “Couldn’t Connect” next to a red phone icon.  When someone tries to call me, it goes straight to voicemail.  My son is on my same account, his service is working as normal.I have reseated the sim card, I have restarted the phone, etc.  All to no avail.  This makes me think it is not a sim card issue since I can access text and internet from the Cricket network.  So what could be the problem?Cricket branded Samsung Galaxy A51 5G.

26
R
1 month ago
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RuttedTrainExtra
posted in Apple Phones

Not Receiving Certain Texts for Days

I own an Apple 11 on Cricket. I am not receiving some texts and they only appear on my phone when I restart it. I had some contacts send me over 8 texts over a few days, I received none of them, restarted my phone, and they all immediately arrived.I receive some texts just fine, but some will not arrive at all. How do I fix this? Texting is my most used function on Cricket and it is not working.Thank You.

3
M
2 years ago
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Tis1TrueLadyPaparazzi
asked in Apple Phones

puk code

My phone needs a puk code… it’s locked. what is this?

5
Marlena_Cricket
9 months ago
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upcharged againExtra
asked in Samsung Phones

Samsung galaxy note 8 compatibility - why?

So, I spoke to Samsung today and they assured me that my note 8 would be able to function on the network as long as it has the latest software upgrade.  This was also explained to me by a cricket employee at the local store.Can someone from Cricket answer the question... why is this phone not listed as a compatible device?  It is perfectly capable of operating on the network as a 4g device.   Is there something that can be done to correct the oversight? 

5
B
3 months ago
T
tdpowell2Extra
asked in Other Android Phones

Trying to activate new phone

I bought a Cricket phone from Walmart to add my dad and stepmom onto my account. Took it to the Cricket store where they added my parents to the account, took my money, but then said phone wouldn’t activate. Told me to take it back to Walmart and get another phone and bring it back. So I did. Same thing...wouldn’t activate. Told me to call customer service, so I did. FOUR TIMES. Every representative either hung up on me or told me the problem would be fixed if I would just power the phone down and then boot it back up. NOTHING WORKED and I still have a phone my dad can’t use but still being charged. I am not rude on the phone with the representatives. They all say they need to put me on hold to fix the problem and then they just disconnect. I don’t know what to do to get the phone activated since no one is willing to help. So incredibly frustrating. 

6
R
3 months ago
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PAQuestionPaparazzi
asked in Apple Phones

Does Cricket lock my unlocked phone that wasnt purchased through Cricket?

Hi all,My question is a two parter. First off, I will be purchasing a new iPhone outright through Apple store because my job gives me a discount. When I put my Cricket SIM card into my phone, will Cricket lock my unlocked phone? Second, if Cricket does lock the unlocked phone, can it be unlocked in a week or less if I decide to go to another carrier? I see that Cricket says you need to be a paid customer for 6 months with the device, but that only refers to phones purchased through cricket. If it can be unlocked in a week or less, how would I do that?

5
B
8 months ago
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babalooey53Extra
posted in Other Android Phones

Factory reset

Will doing a factory reset wipe my account data needed to connet to cricket network.

1
Marlena_Cricket
4 years ago
X
Xm499Paparazzi
asked in Other Android Phones

cricket phone unlock

So to start off i had cricket and my phone for the 6 month time period and also met the other requirements to get the unlock code, so i could switch carriers, and i went through the process and all seemed good to go but when i switched over to the new Carrier I had signal/data issues where I would have no service or data, but it would periodically work just fine(good signal and all) just thought is was on their end and after taking with thier customer support they never where able to help me out with the issues but never mentioned anything about my phone being locked or unlocked so i switched carriers again, still having the same issues but this time they tell me my new Carrier tells me my phone is locked, so I'm I try and sign back into my old cricket account and I can't, I have he correct sign in information but can't login to try an unlock my phone again, so I've just been pretty much wasting time and money service I can't use because as it turns out my phone was never really unlock

2
X
6 months ago
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jetrep9628Extra
asked in Apple Phones

Voicemail Greeting always going to Default

I always had a custom Greeting for my voicemail.  Recently my iPhone 8 was updated with ios 13.5.1.  Seems that after that update voicemail is always going to default greeting.  I followed Cricket's instructions of resetting PIN and then recording a custom greeting.  Voicemail still goes to default greeting.  Tried to change message on iPhone itself, changed selection from Default to Custom.  Recorded a custom greeting.  But voicemail still goes to default message.  Web search says Apple problem, other say carrier problem.  Any one have a solution??

1
D
2 years ago
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Froe234Paparazzi
asked in Apple Phones

iPhone 13 Pro Max Nano Sim

The new iPhone requires a nano sim. Can I pick one up at a cricket store and get my account linked to it? I have an iPhone X now which I think had a micro sim which doesn’t fit the 13. Cheers

2
F
1 year ago
M
mikesmith2107Paparazzi
asked in Other Android Phones

IMEI Whitelist and voLTE

Why is it that all the phones on the IMEI whitelist are only sold by ATT/Cricket?  https://www.cricketwireless.com/support/great-big-network/byod-compatibility.htmlCricket/ATT are forcing people to buy their phones to use volte.For example, I am using bv9600 pro unlocked & rooted. i can switch 4g bands to match their system and make custom apn to match making my phone fully compatible. However because my IMEI isn’t on the whitelist im blocked from the voLTE. Here is some of the phones info:as you can see my phone is trying to use voLTE service but because of the IMEI whitelist it gets blocked from registering IMS on the service.The real issue isn’t the phones, its Cricket/ATT forcing people to buy their phones. When in some cases isn’t the issue. My phone works with all other carrier voLTE just not Cricket/ATT because of this IMEI whitelist and is fully capable of connecting to the service otherwise.And to prove I can change whatever is nessisary on my phone including 4g bands: her

3
J
1 year ago
R
Richie7424Paparazzi
asked in Other Android Phones

how to get my phone unlocked

Not only did they suspend my phone and say it wasn't compatible (though it operates on all the right bands and uses 4gVoLTE & VoWifi), cricket has also locked my unlocked phone which now cant meet the required amount of activation to be unlocked. It's brand new and useless. I was offered a free replacement only to forced to pay for it. Then when it crapped out a month later I find out that there isn't any way for them to unlock my personal phone they locked. If that were true how then do deployed military persons get their phones unlocked before the six month period? So much for being loyal since their begining. Not even a third party repair shop can unlock it. My career has gone down the drain in the last six months because of this. I've made my report to the FCC but what good does that do me. 

2
jdor_Cricket
9 months ago
S
saimaster1Extra
asked in Other Android Phones

"Received HTTP 400 with reason: " error when trying to unlock through MyCricket app

I have had this Moto G Stylus 5G 2021 for over a year now, fully paid off at time of purchase, and decided to unlock the device (even though I am not planning to switch carriers at this time). I tried to do it online on the website, and it prompted me that I had to do it through the MyCricket application. I tried, and got "Received HTTP 400 with reason: " error. Tried doing it through Wi-Fi, same thing. Tried clearing cache and data on the MyCricket app, and still no dice. The app is also up to date. Can anyone assist me in what to do further? Thank you in advance.  Edit: solved through rebooting device. Device is unlocked now. 

1
jdor_Cricket
1 year ago

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