Phones & Devices
I have the Icon 4 I bought from Cricket. It interrupts me several times a day telling me to get the software update. I would Love to do just that. But it will ONLY do so over wifi. I do NOT have wifi. It's not possible. Yet that interrupting screen won't stop. Use my data I don't care. I have the Unlimited data plan.
I get messages through Visual Voicemail and it works well for the most part. One problem, and it may not be an issue with VV, but I have noticed on two different Samsung phones, an S10 and an A53, that I can delete a message from VV, but the notification that tells me I have voicemail still appears. I can call voicemail from the notification, but before I can access the message I have to log in with a password which I guess must be a series of numbers. I don't remember setting up voicemail outside of the VV client. How can I either reset my voicemail password or disable the notification. I do not want to disable notifications from VV.
I have been having all kinds of issues lately with the network on all of the phones on my account. I can't make phone calls, text, or use mobile data. Phone only will work with WiFi. I've called customer several times and still no resolution to the problem. It is happening on multiple lines on my account. Customer service has been NO HELP the several times I have called them about this issue. It has grown VERY FRUSTRATING that I am seriously thinking about switching to someone else. I use to never have any problems with Cricket. I need answers!!!!!
I have never set up my voicemail and now that I’m back to work and a lot busier I need to activate it asap. I’m not getting any option to reset on the website, in the app and no luck with customer service because it’s Sunday. I called my local cricket wireless and without any reset option on the website I’ll have to take my phone in. Can anyone help me with this? I have the iPhone 11
I haven’t had my cricket icon 4 long but every time I log into an app it kicks me out before I can look at it for example snapchat kicks me out before I’m able to see who messaged please help I don’t want to have to get a new phone but I might have too if my phone keeps kicking me out of apps or google meet video chat app.
Hello earlier today I decided to reset my phone to factory setting however I selected esim instead of keeping esim and now I can not make any phone calls or anything and I seriously need to get my phone working again because of my doctors and medical personel that I communicate with. Please help thanks.
Hello, I have an iPhone 14pro and I have had this issue with my previous 12 also. My visual voicemail shows I have no messages then I call in from my own phone to check voicemails and there are voicemails for 2 weeks appearing. This is very bad for my business. I do not know how to fix this and is there a way to check the voicemails from another phone also? @Cricket
I have a Cricket Dream 5g phone for year and half and didn’t look at the setting until now. I find three weird things:Under the setting → About Phone→ SIM status, the ‘Mobile Voice Network Type’ is 4G (my other 5G phone shows LTE); Under the setting → About Phone→ SIM status, the “Mobile Data Network Type” is NR NSA (my other 5G phone shows 5G) Under the setting → Network & internet → Mobile network, the “Mobile data” is gray, can’t turn on/off (my other 5G phone can toggle on/off.Does any one have the same issues? Do you know how to resolve them. I contacted the customer service, they are not able to resolve these issues and not be able to get hold anyone in the warranty department, being disconnected twice.
Okay I have this Obama phone I'm not sure if anybody around me country is familiar with the term Obama phone but it's a free government phone right okay here's the issue on my way I can't use the phone because I can't get it charged the battery is bad and blah blah blah but I managed to keep the SIM card active and I bought this cricket phone here last night at Walmart I'm wondering if I can just put my SIM card out of my government phone in this cricket and it'll work or do I have to go through the service provider insurance wireless and then do it I think I already know the answers question but just curious thank you bye
I called support because my phone is stuck on SOS (twice). Everything is up to date. Turned the phone off completely and on again and still having a problem. One of them told me there is an outage in my area (NYC). Another told me there is no outage and if I want to change my number. What is going on?
Why does the Pixel 6 Pro not get 5G but you have this listed on your site?Google Pixel 6 Pro 5G - Cricket WirelessWhy would you allow one you sell to work but not BYOD? It even says 5G. I had 5G working at one point now, it is back to LTE only. Why would Cricket intentionally limit this? The phone work with ATT, so we know it is something you are limiting on purpose. Please explain.
I copied and pasted this from another user but tweeked a little because this is the exact situation im in right now! I have been a Cricket customer for about 12 years now. On Tuesday, my phone suddenly stopped working. It said it wasn't connected, and it said it was not permitted to make phone calls. I took it to the local cricket store, and we tried multiple methods to fix it, and even called customer service together several times. When I tried to enter my PIN for the account, it did not work. We tried several numbers none of them worked. They gave me a security question, but it was not a security question I had ever set. We finally came to the conclusion that someone had taken over my Cricket account and stole their way into my password/pin and changed the PIN and security question. I need to disable the SIM that is currently (fraudulently) attached to my Cricket phone number. I also need to change the PIN, challenge question, and password. I have called the customer service number
SAMSUNG A53 5G - Pressing POWER button, when phone is OFF and charging, does not invoke charge indication
HelloAs the title specifies.…The phone does charge.Indication when cellphone is off and connected to the charger is shown INITIALLY (once connected to the charger). If the POWER button is pressed while the charge indication is still displayed - there is no problem.However, the moment the charge indication is turned off, the charge status does not reappear when re-pressing the POWER button.So, this is only the matter of an indication not showing - which is annoying and suspected as an issue either in the hardware or in the software itself (?). I just don’t know….Re-flashing the cellphone with the appropriate firmware, does not help :( Has anyone run into this in hers/his A53 5G? Is there a configuration I need to change in the phone which I am unaware off to allow this charge indication to appear?@Cricket support - In hopes you are seeing this message - If this is a known issue or related to a property of your design - please update. If you are unaware of such an issue, I would warmly s
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