Phones & Devices
I'm an existing Cricket customer. (like 9 years now)Yesterday I purchased a new Motorola Moto 6 cricket phone from Walmart to replace my older Alcatel phone.Everything installed and used the included new sim card.Called Cricket support to enable new sim card and registered it. All went fine, but the phone will not dial out.It receives calls fine,The internet and texting work fine. I can receive calls.But I cannot call out.No real Error message just stops (hangs up immediately) after I press dial.Can someone advise what I can do. I'm desperate.Called Cricket support and they filed a service request.They also said it would be 2 to 3 days before a tech can call me back. Ughh..So I'm without service yesterday and now today.Help..
Here's the deal, last year I moved and switched to Cricket. The phone tech at the store set my phone up, a LG G5 formally T-mobile. After I left the store I realized I could not access the internet. I had a good signal and 4g insignia but if I went into my browser and tried a search it would time out or say no connection.Now here is what is weird, if I type in a specific website anything starting with WWW. it will go straight to the website no problem, but then it hangs if I try and navigate any website it will not. Again it will time out or say no connection. Now it is getting internet as I can use messenger, and email. Plus like I said if I type the website page directly it goes. Apps like whatapp still works but with a long delay, ill send a message and it will go but takes a few minutes.Now i can switch the hotspot on and open my laptop and connect to my phone and use its data and the laptop internet through the phone also works perfectly so again the phone is receiving internet ju
My iPhone 8 is having problems with mobile data. Mainly with iMessage, most of the time my messages will take minutes to send, if at all. I have tried everything: turning on and off cellular data and disabling and enabling LTE. I tried turning iMessage on and off. Resetting network settings. Restarting the phone. I have tried all these multiple times.
I had my Iphone 7 for a while then it Fell into a boot loop so I had to reset it and now it says unable to activate but when i update it on Itunes it says cant pull activation from sim card of some sort i checked my sim card and it is cricket, I dont know if I can get a replacement phone or what?
I’m thinking of buying a new Galaxy S10+ from Fingerhut. It is unlocked and a GSM phone. It says it can be used on AT@T and other gsm carriers. Will this work with cricket? I’ve been a customer of 5 years and currently have an IPhone 6s Plus that I want to pass along to my daughter who is on my account. I don’t want to buy a $1,019 phone if it’s not going to work with Cricket. I’m very happy with my service and I am worried that I will have trouble with the new phone. Also, will I still be able to keep my phone unlocked or will you lock it when I bring it in? I will be keeping my number. Anyway, thank you in advance for your help.
Our service has been very hit or miss and we decided to go with another carrier. My phone went through with no issues but my husband’s that he bought is still in the magic six months. We called and they even admitted that our service was only on the good side but the “system” would not allow for an override to the phone lock. We have to turn off the cellular service or use our WiFi to make calls at home. We were not told about the phone lock with purchase. We were told we could leave at any time. Sure you can leave but not with their phone even though we paid for it. Crappy service and crappy practices.
Hello.. I am an existing customer now for years using cricket wireless. I just saw a new "Cricket Moto G6" phone on sale at Walmart.Question : Can I just buy this phone from Walmart and take my existing Cricket Sim card from my current Alcatel Idol 3 phone and activate the new Cricket Moto G6 phone ? Or do I need another Sim card from Cricket or Walmart? Would be nice to avoid the $25 fee from cricket. Also the fact the new Walmart phone says "Cricket Moto G6" would that cause a problem? Thank you so much for your help.
Shopping around for phones and I like the V20, and I know some are compatible, but there's several models with differences. I need to know which model(s) are supported so I can buy it. This is a thread asking for advice BEFORE I purchase a device, do not ask or suggest anything requiring an IMEI number which requires already having the device.
I have been a Cricket customer for over a year...I bought a new iphone XS at Best Buy with no sim card and no cell service contract, was told it will work with all providers. I removed the sim card (Cricket) from my old device, installed in my new phone and powered up, it worked immediately. About a month later I tried to switch service to Verizon who told me phone was compatible. Tried their sim card and doesn't work because Cricket locked my phone. Yes, MY PHONE, that I paid for in full. I have not been able to get Cricket to unlock my phone. I had to pay for another months service Or lose my number and still have a locked phone. What gives a "bring your device, pay as you go" company the right to lock my phone? I have spoken with Cricket support every day to get this resolved to no avail. They keep promising to call me back, still waiting.Verizon charged me for sim card and first months service before they would try the sim card. They told me
I have been a customer for 2 years & cricket is refusing to unlock my iPhone 7. I paid cash for this phone & no where on my receipt does it say this particular phone has to be in use for 6 months before it will be unlocked. I have 1 month until I hit that 6 months & I am going abroad. In store they told me my phone was unlocked & useable abroad. It’s not. Calling customer service was pointless. They told me it needed to be active 6 months then 7 months & they can’t help because the system is what unlocks phones. They can unlock at anytime for military so I know this can be rectified by UNLOCKING my phone. If anyone knows how to get this unlocked please advise. Waiting the month is not an option.
When ever I go to work in Evanston, I never get any service, it doesn't even show that I can call and text. But, on the coverage map it shows that it is covered by LTE. Why am I not getting my data? I'm up to date on payments, and I haven't used all of my high speed, so why aren't I getting coverage?
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