Phones & Devices
They need to get it together. First I purchased two iPhones and a stylo 6 for my youngest son. I added insurance on both iPhones. When I checked my app they added insurance on 1 iPhone and the stylo. SMH. So one $600 phone unprotected. But a $100 phone is. Then I’ve called 3 different times in the last week over the bill. Not only have they not solved my issue. But they’ve all hung up on me. Which is very unprofessional and rude
SOS someone has fallen asleep at the wheel there has not been a update for Samsung Galaxy S9 phones since November 2020....… Current FirmwareBaseband: G960USQU8FTK2 (Highly outdated) I would have never bought the phone if I knew Cricket was going to abandon all security firmware updates leaving its users wide open for hackers....... (My employer says I cannot use it for work because its a security risk and has been exploited back in January 2021) I know a employee probably will not help is there any users that know of work around I'm presuming I will have to hook it up to a computer and update the phone myself because I'm sure Samsung removed the cricket bloatware and mandatory apps from firmware updates And it's probably the only reason it's not being updated because they cannot obtain user information with it from unlocked phones
i’m attempting to retrieve text msgs off of an Android phone that was dropped in water. When i plug it into my computer, the device registers, but it says all files are empty. There are extremely important msgs on there that i need as evidence in a civil court case. i’m wondering where exactly on the phone the texts would be stored ( if at all ), so that i can possibly pay to have someone retrieve them.
Since upcoming my phone and switching to cricket I cannot receive picture messages or participate in group messages. I don't even have an mms option in my settings. I have a galaxy s20. When I was with at&t it worked fine, I switched to spectrum mobile (thru verizon) and had horrible service, so then I switched to cricket. Great service, just can't receive pics or do group messages. Can anybody help?
On 5-4-21 ordered a Influence phone to replace my Alcatel Insight that I had crushed screen Received the Influence at 8:30 next night .Loved the phone but it didn’t show any bars .Checked the sim and I was getting -116 to -119 dBm reading -120 being zero bars and -60 being 5 bars. Put the Sim back in old phone 3 bars and 4G service on the average . I have now put a App in the old phone and over a 5 minute period I will get from -100 to -50 dBm I’m .4 miles from a tower .Tried all the help files on Cricket . Called at 8:00 AM my time was on the phone or waiting untiled 7:45 PM that night when they finality decided that the phone was bad 11 hours and 45 Minutes .I wanted to exchange it for another Influence .But no they took it and my $25 set up fee under their 7 day return plan. I’m a fairly new customer my first Cricket phone I bought off a rack . 2005 got one at the Cricket store. Liked the phone enough that I was going to reorder it ,Went to site and it is listed now as a upgr
Everything works great with my new Samsung A32 5G phone except the hotspot. They have refreshed the network, reset the network settings on my phone, swapped sims and on and on. Still no luck. Anyone else having issues? Mobile data is on and works. Anywhere from 80 to 280 download speeds. Hotspot just will not work. And yes I'm on the more plan which has the hotspot. Thanks
I am not under contract, and will simply go elsewhere. The microphone on my telephone died, it was 5 weeks old! I was in the middle of a conversation, and she started saying "hello? hello?" and hung up.I went to the dealer, and he explained he can only replace the instrument for the first week, but I am covered by warrantee for a year.I called 611, they took my information, but wanted me to send the phone back FIRST! Sorry, I need my phone! I bought a headset for $10, and gave my info to the warrantee department. A week later, NOTHING. NO LETTER, NO PHONE, like it never happened!I value my TIME. Expect me to be gone next month!Feel free to send comments to:Mitt_glick@yahoo.comIt is unlikely that I will return here.
I have 4 lines and I need to reset the voicemail passcode for one of them. When I go to account settings and click the reset passcode link for that phone number, the text is sent to one of the other lines on my account (always the same one). Does anyone know how to fix this?
Like most of you my wife and I had to upgrade our phones when Cricket made their big update/upgrade or whatever they are passing it off as now a few months ago. I purchased her a Samsung A71 and we stopped at the Cricket store immediately afterward so I just had the Cricket CSR swap the SIM and activate it. She did and I took the time to VERIFY(EVEN THOUGH THE IMEI CHECKER CONFIRMED IT WAS COMPATIBLE) the Hotspot worked because she and I pay for an extra 15g a month because we work mobile a great deal. Everything WORKED. Fast forward to last week and I had noticed a spike in our Hotspot data usage on her phone and because of the increase I wanted to see if it was something we were doing. I went online and talked to support and when I realized the bill was due the next day I paid it. I was out of town and only had my travel credit/debit card so I did a bridge split payment at the CSR's suggestion so I could look over everything and if there was an error it could be subtracted or added t
I just purchased an unlocked S20 FE, direct from Samsung. I have also been using Cricket Wireless for about 3 years now, with an unlocked S9 Plus. However, after putting my SIM card in the S20 FE, I received a message that the device is not compatible with their network. When I made a call to Cricket's customer service, I was told that there is nothing they can do to activate my new phone with their network. Even though Cricket offers the exact same phone for sale, through their website! It seems like Cricket is moving toward forcing their customers to purchase phones through them. Which is a shame, because that is going to force me to do business with a different wireless network.
i got a dual sim phone and I need to see if it is compatible with crickets service cause right now I have a IPhone 6 and it’s no longer compatible with the service I have and my mother in law had dealt with it once and then they still disconnected the service from my phone so I need to see if the dual sim internationally unlocked phone is compatible with the cricket service I have
Ever since I upgraded to the iPhone XR a couple months ago, my service has been extremely slow. I live in the same area still, so that is not the issue. Sometimes I am unable to do anything online without WiFi, even if my phone is showing I have 2-3 bars of LTE. Anyone else having service issues?
Called to get replacement phone. Must have printer to do this. Library is 1 mile away. There is no public/taxi transportstion in this city. It is over 90 degrees, I am over 70yrs old, and expected to walk there?? Posting this so its on record that my phone has not worked since June 28/29 even after network refresh.
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Just to get this out of the way. EVERY single staff member at Cricket and Asurion has been very nice, professional. Unfortunately, they all think they have solved the issue by the time we conclude our conversation. Which is not the case in my situation.CLAIM: My device is not eligible for a screen repair, so it has to be replaced for a $40 deductible even with $8 a month for the protection. So I need to replace my now nearly dysfunctional LG Fortune 3 because the screen is shattered due to a naked phone (I was in the process of putting on a complete device protector) accidental hit caused it to sail across the room, bounce end over end over end on a ceramic tiled floor.Filed many claims since May 6th: I’ve applied online, over the phone and in person for a claim. I have been using the LG Fortune 3 Android 10 (I’ll refer to it as F3A10) since July 22, 2020 when my roommate upgraded me (I’m a second line on his account) through Cricket from an LG Fortune Android 6.1 (I’ll refer to it as
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