Phones & Devices
Hi, As my bank account is overdrawn, this came into my attention: Cricket keeps charging me the monthly fee (February and march) even after I did NOT use the service at all. It's been 2 months since I got back to my country. I am currently subscribing a provider in my country. I have not used the number I was provided from Cricket for the last 2 months at all. But somehow I've been charged twice: in total 110$, each month for 55$. Is there a way to get the money back?Cricket does not seem to have an email address to contact.
For the last 24 hours the service from cricket wireless has been snail slow. My plan is unlimited data and has been fast since I've had it. Now me and other cricket users are having such low speeds that it's unreadable. None of us are over our data limit and never had a problem during high traffic. What's going on and are you guys fixing it?
Bought a Moto e5 Cruise in February. According to your e5 cruise support page, there are 2 security updates for this device. One dated Nov. 2018. The other dated Jan. 2019. I have not received any. Still stuck on April 1, 2018. Is it just my phone, or is this a Moto e5 issue?
My husband has the lg stylo 3. We just got it a couple of months ago. A couple of days ago he woke up to find that it had entered "fastboot mode". We have literally tried everything from hard reset to connecting to a pc to try and bypass the system that way. Nothing is working. Has anyone else had this issue with the stylo 3? Please help. I really don't want to have to buy a new phone after only having this one a couple of months.
I did a factory reset on my phone, and then had no mobile data. Tried everything. APN settings, mobile data on, 500 internet searches. Everything fine on the phone except except no data. (WiFi fine)Solution:SettingsBackup and ResetReset network settings.Tada!Here was what Cricket support had to say to help: Me: Hello, I have no mobile data on my phone. I did a factory reset and now there is no mobile data. Support #1: Let's check everything you've ever done in your life that relates to your phone. Sorry, can't figure it out. I will escalate your case.Support #2: Let's check your signal strength.Me: It is not a signal issue. I have the problem everywhere. It started when did a factory reset.Support #2: Well, let's check your signal strength. Hmmm... Your signal seems fine. Sorry, I'll escalate your case.Person at store: Hmmm. I've never seen this before. It's obviously not the signal, since my phone is fine here.Me: Can you put a note in my case that says you
I have 54 phone numbers blocked with an area code like mine and still get calls all the time. Got 2 in the last 15 mins. I have HiYa and know where on my Cricket phone for blocking an area code or number but that sure doesn't work on my phone. Its OLD......
I added a new line and was told I HAD TO GET the phone even though I planned on using my apple phone with the account, I got a cheap one and IN THE STORE , the employee took the SIM card out and put it in my apple phone I planned on using. I told them eventually I want to use this phone but in an ATT account. They said hold the phone for 6 months and then you can use it. It’s been over the 6 months, I call to have them unlock the phone from cricket and they said no you had to use it for 6 months. The employee did not say that, they switched the SIM card to the apple phone and said just keep it and when you ready we will unlock it. Such liars!! All I want is to use the dang cricket phone!! It’s mine I paid for it, the line was in use and paid for monthly, unlock my phone!!!!
I own a One Plus 5T on Android 9 and I have 2 questions and figured I own one thread for me to ask, rather then multiple threads. 1) Is is possible to change the notification sound on the Visual Voicemail app ?? Not when you go into the phone settings, but the app itself, I did change the notification from the phone settings but it did not work, I assume it only changes the sound for the call in voice message. 2) I know and have read that WiFi calling is only available on certain Cricket owned devices. Is there a work around to be able to get it to work on other Android devices without Rooting ?? I don't get why Cricket would not want to allow this to work on all devices, it would lighten their overload on their system, seems to me. Thanks in advance
I just spoke with customer service representative who said they absolutely will not give the new Samsung for 349.00 to current customers..only New customers..thats ridiculous.! I'm done cricket.. I've been with your company for 10 years or more..Im disgusted you would give someone who may or may not stay with you a discount but loyal customers you wont..hi T-Mobile, hi any other company..ill pay 800.00 for new Samsung now but not w You!..im done with this company! this customer is right...always! Bye
My phone recently underwent an update & since then when trying to open an email no content downloads. I've tried going into settings and made sure everything is turned on that should be and I've checked my internet connection. I've also tried removing and re-adding my email account & this doesn't seem to work, even after re-starting my phone. Additionally, I'm not able to send emails; they come back as deliverable.
Hello,Everyime I login to the mycricket app on my moto e5 cruise it shows a red banner up top says "we cannot find an internet connection..". I've reinstalled the app, made sure it's the most up to date and even tried another phone with the aim card.. Same result. Otherwise phone is operating fine..What's interesting is in the background it's actually logged in. I have brought this issue up to cricket via support and Twitter and I have gotten no where. I see a few other posts on the play store comments mentioning the same issue and was wondering if there was any insight to the issue?Thanks,Pete
I have an Apple SE. My old one broke and I got a replacement from the Apple Store. After the replacement, I find that no one can leave me an voicemail message. I have the voice mail box set up correctly and it always says I have no messages. When people call and I do not answer, they can no longer leave an voicemail message like they did before I swapped phone hardware.Apple store cloned my old phone to the new one and they say it is OK. I went to the Cricket Store and they say its not their problem (that means she doesn't know how to fix it). She says the number isn't registered in the Cricket system although I get normal voice and data fine - just not voicemail. I am a 5 year + user of Cricket services but am about ready to switch to a service where all the features I pay for works.Can anybody help?
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