Phones & Devices
I have sent several emails and can't believe no one has been courteous enough to contact me. This includes having sent emails to firstname.lastname@example.orgJohn D. the CEO of Cricket Wireless and the VP of Customer Satisfaction. I guess I should contact JD Powers and complain to them. Right now I am unemployed (for several months) and can't even afford to replace my phone using the payment plan option and no upgrade deal is offered for iPhone 13 (which I still can't afford). My iPhone 6S is on its last leg, I am wondering if Cricket could please help me by replacing my current iPhone 6S with a new iPhone 13 Pro free of charge under customer loyalty and retention? T-Mobile sent me an offer for an iPhone 13 Pro for $50 if transfer my services to their plan which would be less expensive. Verizon is offering iPhone 13’s as well.
I have such a problem. I bought a brand new phone (In a sealed box) me imei 355 054 414 014 017/ meid 355 054 414 014 01/ Serial Number:FFMGXVD8PLJM. From the person who brought this phone from the USA. After the acquisition, it turned out that he does not accept local sim cards. After checking, I realized that he was tied to the Cricket (USA) telecom operator. The phone is not stolen, it is clean without fraud. Please help me with the problem. Please check and write what can be done.
I have a recently purchased, unlocked Pixel 3a. Data and texting work fine, but I can neither place nor receive calls. Occasionally a call will come through, but the person on the other end can't hear me speak. sometimes I am able to place a single call right after restarting the device, but subsequent calls fail.I have spoken with support a couple times already, and confirmed that my SIM card is fine by testing it in another phone. I have also manually entered APN settings according to Cricket's instructions.
Cricket sales reps surely knew LG was pulling out of the cell phone market on April 2. Yet they didn't warn me as I struggled to find a new phone. What happens to LG users? If we have to get a different phone do we get credit for this soon to be unsupported phone?
We have 5 users on our account the phones work fine for calls and data every where except where we live.At our home data works fine but no one can reach us. it is possible to call out some times, it is time of day dependent and forget it on weekends.We always have over 3 bars even have tried a booster which made no difference.I have seen others with similar problems on this group but I have never seen a real resolution.We have gone thorough the full tech support phone call with no resolution. They opened a advanced ticket but it never happened because they could not call me, duh no one can, so they closed the ticket.Has any one actually resolved this problem ?We have been Cricket customers for 5 years with no problem, we were quite happy with the service actually, the problem started about 9 months ago. We are about out of patience and need to resolve the problem one way or another.
Hi! I'm wondering, if I buy the iphone 12 pro through Apple directly, and I then activate it with my cricket account with a new SIM card, can I purchase a protection plan through Cricket on the iphone even though I didn't buy it through Cricket? Thanks!
When I try to enable my hotspot, I receive the error; "An eligible data plan is required to use personal mobile hotspot. Please visit att.com/personalhotspot or myAT&T to change your plan. You also may call AT&T at 611 for assistance." How do I get it to work? My phone is unlocked and compatible. I'm also on the "Unlimited More" plan.
My LG G7 ThinQ is using Android 8.0.0, Security patch level July 1, 2018. When I check for updates, it says “Everything is up to date”.There have been multiple security updates released in the past year from LG! Why are these not pushed to my device?! I’ve tried to use the LG bridge tool. I’ve contacted LG support.I can’t continue using a device that doesn’t receive critical security updates.
not sure if this is a phone issue or a network issue, but my husband and I have 2 lines on the same plan and for the last few weeks now whenever I try to call him, instead of ringing it just says "please enter your passcode" as if I was trying to access my own voicemail. and similarly, when he tries to call me it forwards to voicemail as if my phone was off. we are still able to text each other so I know I didn't accidentally block his number somehow. any ideas?
Thanks for any insights. I have already purchased a cheaper Cricket phone until I fix or give up on this one…A few days ago my Galaxy A51 5G (which had been fine minutes earlier for calls/texts) suddenly restarted multiple times in a row. After maybe 5 minutes of this, it stayed on but told me there was no sim card installed.I manually rebooted and the same thing happened - multiple consecutive reboots, until finally it stayed on but told me no sim card was installed.I subsequently figured out that if I put the phone in Airplane mode, it would stay on and let me work via Wi-Fi for maybe a few hours before rebooting itself again and again.I removed/reinserted the SIM card, reset the network settings, uninstalled all non-essential apps, booted to safe mode (still would not recognize the sim card), and went to Cricket and purchased a new sim card. None of it helped. Then I did a factory data reset, but still the same issue. I found threads for A51 restarting on Samsung, but they were not
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