Phones & Devices
Ive been a Cricket customer since 2011, my phone’s paid off, & my account’s current.My new employer wants me on their AT&T business plan, & Ive been trying to unlock my phone from Cricket to AT&T for 3 weeks. When I go into the MyCricket app & click “Unlock Now”, I’m get an error code; “The server replied with a Registered Response with error code: 2”. Ive tried factory resetting my phone, Ive been to 2 different Cricket stores, Ive opened (4) case files, been to the AT&T store 4X, and spent over 14 hours either on the phone with 611, or on Cricket’s chat feature, & this is still not resolved.So, in frustration I bought a new phone & was told that AT&T can just port my # from Cricket to AT&T. This isn't working either, & now I'm in a constant loop of AT&T saying its an issue with Cricket not releasing my telephone #, while Cricket says its AT&T incorrectly entering in my Cricket account #, so they cancel the port request. (I confirmed
Can someone from Cricket please provide a clear indication of what the current status of Pixel phone compatibility is on the Cricket Network?I have reviewed the BYOD list and it indicates that recent Pixels are compatible with hotspot and wi-fi calling. However, my Pixel 5a (G1F8F) does not seem to be able to use hotspot functionality.Is it an error with the BYOD list or is the updated compatibility in the process of being rolled out?Thanks
I have a LG Harmony phone(not sure which version) which has given me no problems until yesterday. I clicked on the Google icon and typed MSN.COM in the address bar and although the blue loading line appeared but was not pulsating or going any further than about 1/4”. I tried Google and typing in the search bar MSN and nothing came up. I have a game downloaded that works but I am not given the option to click to watch ads for extra pieces. I have cleaned , ran the antivirus and search settings for a resolution but have found none. I even removed the battery for 30 minutes and put it back in. No success. Any suggestions or advice would be much appreciated
I recently purchased an unlocked Moto G100 5G phone directly from Motorola. I verified the phone’s IMIE number via the cricket website, which said it was compatible. But when I transferred the SIM from my old Moto Power G phone (approx 18 months old) into the Moto G100 5G phone, I am only connected to the 4G network. I reside in the Dallas, TX commuting area where 5G is available. Do I need to order another SIM card from cricket in order to get my new phone connected to the 5G network? the Moto G100 5G phone did download software from the cricket network and I did reboot it both times it downloaded software from cricket. But it still remains connected to the 4G network. What else do I need to do in order to connect to the 5G network
My phone (Iphone 7) keeps telling me I have no service when I should have it, My brother (Iphone 6s) still has working data. It says an update is required to use cellular but when I looked how to do that it didn’t work, I was on wifi with a good connection at the time and nothing has worked.
My iPhone has no cell service. It has no bars. It tells me it needs to update, but it won’t update without cell service. I’ve been to the Cricket and to the technology guy. No one can help me. It’s only three months old.
Hello , i newly received an iphone 13 pro as a gift from a friend living in USA , i installed my sim card but it seems locked to Cricket usa carrier , everything is clean but how you can help me to unlock it to use on another network.you assistance is highly appreciated. thank you
today my phone exactly at 11:30 pm randomly shut off wasnt sure where or how it started i was moving my amazon app to my sd card and poof my phone shut off so i took out the battery and updated the software just in case then i tried moving amazon to my sd card poof off again so i had to remove the battery and restart the phone .. i could not tell if its from moving the app to sd card or the phone or the fact that today is the last day of my billing cycle i checked online and cricket wireless indicated " billing running services' why would that shut off my phone ...my phone shut off and i had to put it back on every 12 minute then it stopped then it acted up again then stopped ,this is a new phone i just bought it a few days ago
Has anyone had success getting 5G service on an unlocked Motorola One 5G Ace? I chatted with Cricket Wireless tech support who confirmed that I have 5G service in my area and my phone is compatibile. Then we went through APN setting changes with no success. The service tech told me to call Motorola because it appeared that my phone doesn't have a toggle setting. I then called Motorola and their tech support told me my phone will automatically switch to 5G when the signal strength is good. Any help the community has would be greatly appreciated .
Just got the Pixel 6 Pro, took the sim from my Pixel 5 and put it into the new phone, everything seems fine. Except when I try to turn on the hotspot, it says I need to have a plan for it and says to contact AT&T customer service? In my phone settings, it does say Cricket for network so that's confusing. I do have a plan that includes hotspot. It worked totally fine on my Pixel 5. The lady at the cricket store didn't give a very clear or concise answer, my guess is that she either didn't know how to help or what we were needing or didn't want to deal with us as it was in the last hour of the day. Any help is appreciated.
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