Phones & Devices
ACP Free Phone cricket debut Stuck in bootup loop
my free phone the cricket debut which i received for the acp program did a update and now will just power on and off showing the powered by android screen. I tried getting into the reboot/ safeboot and once i have that menu show it just restarts into the boot loop without allowing a selection to be made. went into a store like i was told i could when i signed up for it at a local event, they didnt even here out our issue and said they dont help with acp phones and that i needed to cancel and reapply to get a new phone because they dont fix them.
phone wont let me make or recive calls
I have 4 lines on my plan. We all have the same phones. Both mine and my daughter's lines won't make or receive phone calls. We can text and use data. I have tried switching my sim card to another phone which is also on my plan that is working. That phone would not work with my sim card in it. I have tried driving to another spot closer into town still won't work. I tried turning my phone off and on that didn't work. I tried taking my sim card out that didn't work. I tried clearing the cache that didn't work. I tried to call can't make any calls. I tried to chat held on the chat for over 20 minutes. Then got disconnected. Now they are closed. They are not even open for technical support. This is ridiculous. My bill is paid up. I checked my software is up to date. Here I've been without phones for a day now. This is the biggest crock of#$it ever.
Microphone Not Working After Phone Update
After getting a recent update on my Samsung A12 the microphone doesn’t work - callers can’t hear me talking. If I use a sound recorder app it seems like the mic picks up background noise by not my voice. Resetting the phone did not fix the issue. I’ve seem some other complaints from recent phone updates and was curious if anyone is have the same type of problem.
Dream 5G data AGAIN NOT RESOLVED
I posted the other day about my girlfriends dream 5G which she has had for close to 2 months that has worked amazingly well, until the other day. Cricket came on here and marked the issue as resolved which it has not been resolved. We have PAID OUT MY POCKET for a new sim card when we were told that was the solution that we needed to do, Why I had to pay 10 bucks and some change for that, is beyond me. The problem we are having is the data connection will drop out every 5 mins or so and will not come back on unless you either turn the phone on and off, reset network settings, or airplane mode on and off and every time it comes back, the best we have got is 15 mins out of it. I have called the overseas tech support they use and have to go through the same damn troubleshooting steps every damn time only for them to think they got it fixed when it is still acting up soon as the call is over, I was told to submit a warranty claim on it which I followed the link in my last post and when I e
Factory Unlocked Samsung Galaxy S21 FE 5G
Will the new Samsung Galaxy S21 FE 5G (Factory Unlocked) be compatible for use on the Cricket Network?I don't need to see the compatibility list. This phone is a new release. Cricket does sell the S21 FE 5G, but my fiancé ordered the 256gb unlocked version directly from Samsung.
Phone Upgrade Problem
I bought a new phone as an upgrade to my present phone. I have received it and am trying to following the instructions to activate the phone. I would like to keep the same phone number for this phone.I have inserted the sim card and charged the phone. I then go to the activation page located at https://www.cricketwireless.com/activate.html and enter my order number off the invoice and the listed telephone number (which is the same one as the old phone). Click on the "Activate" button and then almost immediately get a notice that "Service Not Available".I am stumped as to what to do now as I cannot seem to get the new phone activated.Any help would be appreciated.
Making/Receiving Calls on a BYOD may not work - blame AT&T
Today I became aware that I am no longer able to send/receive calls on my Samsung Galaxy Note 8 here at home. However if I drive to the grocery store, I am able to make/receive calls just fine. This has sent me on a path today to investigate this issue and to determine what exactly is going on.Here at home we have 6 phones that are all on Cricket Wireless. Two of the phones, a Cricket S10 and S9, are working perfectly and are able to make/receive phone calls with no problems. However all of our BYOD phones (2 A50's, Note 8 and an S9+) are all unable to make/receive calls here at home.I've done all the normal steps such as rebooting and checking settings, and even went so far as to purchase a new SIM card for the Note 8, but it all came back to the same results. After spending hours on a chat with a support person, swapping SIM cards around between phones and stuff, we came up with the following conclusion:Phones that are not sold or supported by Cricket wi
Moto G Stylus 5g charging Issues
Buy Moto G Stylus 5G for my daughter 7/28/21. It seemed like a really great phone. I recently bought myself one and was thinking of buying one for my husband. No problem until October 2022, when the phone suddenly had issues charging?Advice? Anyone with similar issues? Any fix? I am paying for the Cricket Warranty. Should I call about the Cricket Warranty? Should I call Motorola?
Need SIM network unlock pin for a Moto e5 cruise
I have a moto e5 cruise that was given to me bc I my previous phone stopped working. I don’t have the $$ to purchase a new phone so I registered for qlink wireless and got a SIM card in the mail yesterday . When inserted a message appears on the e5 stating there’s a network lock and I need a pin # to proceed. Research has shown me I may need to pay to have phone unlocked🤔. If that’s true is there any other way to do so that’s legal and FREE??? I need a phone badly—been without for too long.
Trying to activate new phone
I bought a Cricket phone from Walmart to add my dad and stepmom onto my account. Took it to the Cricket store where they added my parents to the account, took my money, but then said phone wouldn’t activate. Told me to take it back to Walmart and get another phone and bring it back. So I did. Same thing...wouldn’t activate. Told me to call customer service, so I did. FOUR TIMES. Every representative either hung up on me or told me the problem would be fixed if I would just power the phone down and then boot it back up. NOTHING WORKED and I still have a phone my dad can’t use but still being charged. I am not rude on the phone with the representatives. They all say they need to put me on hold to fix the problem and then they just disconnect. I don’t know what to do to get the phone activated since no one is willing to help. So incredibly frustrating.
Samsung galaxy note 8 compatibility - why?
So, I spoke to Samsung today and they assured me that my note 8 would be able to function on the network as long as it has the latest software upgrade. This was also explained to me by a cricket employee at the local store.Can someone from Cricket answer the question... why is this phone not listed as a compatible device? It is perfectly capable of operating on the network as a 4g device. Is there something that can be done to correct the oversight?
theScoop of crappy bloatware
I found a notification on my phone that "Apps Installed by Mobile Services theScoop." Why? And it can't be uninstalled only disabled. So in addition to the pre-installed bloatware, cricket adds to it after service is initiated? I don't want this crAPP on my phone? How do I prevent future unauthorized downloads by cricket or anyone else?
Visual voicemail stopped transcribing calls. (?)
I have had an A6 for 6 wks or so (I know, late to the party :) ). At 1st, visual voicemail worked fine, but for the past several weeks it records voice msgs but does not transcribe them to writing - ie, doesn't do what visual VM is there for. I don't know if this happened after an update - if so, it was one I was unaware of. Has anyone else encountered this issue? Thx a lot for any help.
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