Phones & Devices
I bought a new phone the LGK92 on Nov 14 2020. It keeps shutting off and it will stay off and wont turn back on. I have only had it for a couple days. I went into the store in Spanish Fork UT and they don't want to do anything to help me exchange the phone or return it. This is not ok I will never buy anything from cricket ever again.
I’m thinking of buying a new Galaxy S10+ from Fingerhut. It is unlocked and a GSM phone. It says it can be used on AT@T and other gsm carriers. Will this work with cricket? I’ve been a customer of 5 years and currently have an IPhone 6s Plus that I want to pass along to my daughter who is on my account. I don’t want to buy a $1,019 phone if it’s not going to work with Cricket. I’m very happy with my service and I am worried that I will have trouble with the new phone. Also, will I still be able to keep my phone unlocked or will you lock it when I bring it in? I will be keeping my number. Anyway, thank you in advance for your help.
I noticed today that my phone has am app downloaded that I never authorized: Pluto TV. Google has a thread about this and the majority of the people from 2 days ago are customers with the same complaint. Why is this app able to do this Cricket without my permission but with your company's on my behalf?
I ported over to an Xfinity phone, Moto e5 play. Since switching I have two issues, one major.Major: seems like my Wi-Fi settings have not switched to cricket. I still have the option to connect to Xfinity hotspots. Even though I have this setting turned off, my wifi will still try to connect to the XFINITY hotspot and will show that I'm connected, although obviously I'm not. But this has the effect of disconnecting my data. So that's really annoying. How can I get this phone to switch really over to cricket Wi-Fi? I understand I'm supposed to have the option for Wi-Fi calling also, which is not in my settings.Second thing is that I do not have a cricket voicemail widget so I do not know when someone has left me a voicemail. How do I get that?Thanks!
Help! Cricket sent me a text telling me I needed to update the software on my phone to be able to use it after they shut down their 3G network. My software is up to date but I still can’t make or receive calls! I’m using an unlocked S10+ that says it is compatible on their website.
Bought a new phone for my son’s birthday. A Motorola G8 plus. read a bunch of reviews that said it would work on Cricket.My son put his sim card in the new phone and it failed. He tried putting the sim card back in his old phone , A Motorola G6, and it still wouldn’t work.I assumed he had somehow damaged the sim so I sent him down to the Cricket store to get a new one.They informed him that the New G8 isn’t supported because Cricket is disabling 3G. The G8 came out last year. It does 4G. It’s 2 generations newer than the phone he was using.They told him there was nothing they could do. He had to call 611 to get his sim card reactivated. We tried that. We were informed that his old phone is no longer supported so they wouldn’t turn it back on.My wife is still using a G6. It still works!!!! saying it isn’t supported is a lie. ATT isn’t shutting down 3G until febuary 2022.At this point, I feel I’m being robbed. I paid for a phone that Cricket has disabled without warning. I’ve paid for a
Hey guys! So I recently bought a unlocked Moto G 5G Plus from amazon. Being it’s unlocked, I expected I could use it with cricket. When I first put my sim card in, it said “log into cricket”. When I did, it said my account was suspended. I later went the store and we called customer service. He said the phone was not compatable with circket. He later unsuspended my account. It was weird bc I put the sim back in and it was working perfect. I could make calls, web search for hours. Than I went to sleep. When I woke up, it was suspended again. I called Cricket again and they said “it’s not a hq voice”. I have no idea what this is. Idk why my phone wont work with cricket. Legit i have seen many people with the same phone mention how their phones work with cricket. I mean, it legit worked for me for hours. Even hours after i went to sleep bc i seen mssgs from 3 hours before I woke up. Can someone please help?
I have the cricket HTC desire 625. The internal storage is terribly small and with all the junk that cones on the phone it leaves very little space for anything I actually want. I have an SD card but I can't figure it how to directly download things to it and most of the things already on the phone can't be moved to it. Is it even possible to make the SD card the default storage?
I wonder if anyone else is finding that WhatsApp isn't functioning like it should on their Samsung S10+. My main issue is when I try to search for a GIF the screen goes funny and the keyboard doesn't pop up to type the search. Also, when sending an attachment, your give the option to send it quickly to your most recent/popular recipients but when you tap one of them it just loads all the other send options.
I have a new Android phone and I have a new Cricket Wireless “Universal SIM Card Activation Kit” ordered from Amazon. I want to simply insert the new SIM into the new phone and activate it on my existing Cricket Wireless plan/account, replacing my existing one and maintaining the existing plan, existing cellphone number, etc. What is the proper way to do this, ideally through the portal/website? I’ve seen a number of different references to “purchasing a new SIM at a Cricket store and having them perform the activation”, but I don’t believe that should be necessary. Any advice from the community? If I have to do this in multiple steps, that’s fine too. I just want to make sure that the end result is what I want and that I don’t lose either the number or a lot of time traveling or on the phone--I live in a remote area at least an hour one-way away from any store.TIA!
Today I became aware that I am no longer able to send/receive calls on my Samsung Galaxy Note 8 here at home. However if I drive to the grocery store, I am able to make/receive calls just fine. This has sent me on a path today to investigate this issue and to determine what exactly is going on.Here at home we have 6 phones that are all on Cricket Wireless. Two of the phones, a Cricket S10 and S9, are working perfectly and are able to make/receive phone calls with no problems. However all of our BYOD phones (2 A50's, Note 8 and an S9+) are all unable to make/receive calls here at home.I've done all the normal steps such as rebooting and checking settings, and even went so far as to purchase a new SIM card for the Note 8, but it all came back to the same results. After spending hours on a chat with a support person, swapping SIM cards around between phones and stuff, we came up with the following conclusion:Phones that are not sold or supported by Cricket wi
Hello friends! I amn't US citizen. I live in Europe. I bought iPhone 7 plus on eBay from re-seller , not from original owner. It's a cricket phone. I need to unlock it for any GSM network. Cricket support tell me that i need wireless number or account information for unlocking. I haven't any info. There is one another option; Operator says that: The person who is an existing Cricket customer can authenticate the account with his account credentials then with the help of your phone's imei number, the unlock code can be checked.The only option left for you is to contact someone in the U.S. who is a Cricket customer and he will be able to authenticate the account with his account credentials.Once the account is authenticated, we can check the unlock code with the help of your phone's imei number.Can anyone help me to do that? Please read and help me! I really need it!
Brand new Moto G Stylus phone from Cricket.In areas where cellular service isn’t great… but there is marginal signal.Turn on WiFi calling, and it always says "Please try again later".Tried turning phone to “airplane mode”, then turn on WiFi… get the same message.Rebooting phone… doesn’t help.Call to support… I might as well have gone through the Burger King drive through and asked for help.Yes, WiFi is solid… no problem accessing websites. Have tried via different WiFi networks… same results. Do have another softphone app on the Moto… it works fine.Any thoughts?
I purchased a Cricket compatible and supposedly unlocked Samsung Galaxy s7 from a well-reviewed user on Ebay. I purchased a Cricket universal sim card from Best Buy and went through the activation process here. I wanted to keep my previous phone number, and the new phone shows up under my number on the My Account page. I got a notification saying changes had been made to my account on my old phone as well.The problem is that I keep getting an invalid sim card notification on the new device. I've tried a factory reset and I can't insert my old phone's sim card into the new one as they are different sizes (micro in old, nano in new) to see if the phone is indeed unlocked. How can I get this thing activated and working?
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