Phones & Devices
SAMSUNG A53 5G - Pressing POWER button, when phone is OFF and charging, does not invoke charge indication
HelloAs the title specifies.…The phone does charge.Indication when cellphone is off and connected to the charger is shown INITIALLY (once connected to the charger). If the POWER button is pressed while the charge indication is still displayed - there is no problem.However, the moment the charge indication is turned off, the charge status does not reappear when re-pressing the POWER button.So, this is only the matter of an indication not showing - which is annoying and suspected as an issue either in the hardware or in the software itself (?). I just don’t know….Re-flashing the cellphone with the appropriate firmware, does not help :( Has anyone run into this in hers/his A53 5G? Is there a configuration I need to change in the phone which I am unaware off to allow this charge indication to appear?@Cricket support - In hopes you are seeing this message - If this is a known issue or related to a property of your design - please update. If you are unaware of such an issue, I would warmly s
Boyfriend upgraded from a very old Samsung phone to the Samsung A14 5G through the Cricket website. His coworker helped him set it up and they used the SIM card from the old phone instead of the new one that came with the new phone. Whenever he calls anyone he sounds really muffled, the sound quality is terrible. He can hear people fine, but people can’t hear him well. We are still within the 7-Day window. My question is, could the muffled sound be from using the old SIM card? He took it into a Cricket store and they tried it by calling another store and told him to send the phone back . They couldn't really help since he had bought upgraded through the Cricket website.At this point could he even put the new sim card in? What would that do? How would that work? He said something about the activation on Cricket's website not working so I'm not even certain the new phone got activated in that way. Although it works, so I’m not sure how it isn’t activated. He's not at all tech savvy, so h
I need to unlock some old iphones and a window phone we had on Cricket but can’t access My Cricket App to unlock. Because we had cricket service from 2015-2022 and no longer can access app. Can I send via e-mail or postal mail the IEMI numbers to get them unlocked. I’ve contacted customer service via chat and phone and get differing answers. Some can’t find my account and others say my pin number is incorrect. (I wrote the pin number and challenge question down when signing up)All phones were in service with cricket and they meet the useage requirement for unlocking.Please helpGC
Yes I purchased a phone in November 2022 that started off 5G phone was stolen came in to buy new one with same phone number and everything come to find out this phone is 4G not 5G and it's not compatible with a lot of things that the first phone was that paid the same price for please help
My phone is a Galaxy A53 5G. About mid-May, I had horrible cell signal, and little to no 5g. After about a week, it got a little bit better, but never what it used to be. I deliver a mail route and use my phone a lot to listen to podcasts as well as be able to contact my family and/or boss. Since the end of May, I have almost no cell service or 5g on my mail route when I had almost complete coverage thru the whole thing. I finally got sick of the no service and switched back to my old phone, which I had originally replaced because I had shattered the screen. With my old phone (K92 5G model # LM-K920Am), it has the cell service and 5G that I used to have. I went into a Cricket store last week, and the employee said it sounds like an antenna problem. Can this problem be fixed?
I recently had 5G working fine on my PIXEL 6 PRO. It has recently switched back to LTE and I never see 5G anymore. Any idea why it was working and then it wasn’t? This was around the same time you all got my hotspot working that the 5G started working too. I still have hotspot, but not much luck on the 5G.
Recently my iPhone 11 has started dropping calls after about 3min of talking. And this only happens on certain calls that I make and receive. The issue is this happens no matter where I am, some landline I call does this and cell phones. And I will be sitting in the same exact spot and talk to some lines with no issue and same with landline phones and then when I receive a call from those same numbers in the exact same spot in my house it drops the call after about 3min to be exact. Can anyone help me with this issue? And keep in mind that I have a family plan with one other phone like mine and drops the call to it.
I was on my phone and it suddenly wouldn’t allow me to interact with it at all. No touch registers. It has the 2 year warranty on it, as it is a Cricket Icon 3, but when I went to fill it out, it says that it is not covered by the warranty. Why is that so? I haven’t dropped it, caused any extra damage to it, just been using it like normal, so the warranty should work. Can anyone solve this?
I can’t seem to get my voicemail to work. I go thru the bot assistant and that doesn’t help. I google for assistance and no help. When I get the link to set up my voicemail, I do as prompts tell me to and when finished and I try to go to voicemail and I enter the code it tells me someone has already entered my voice mailbox with that code and to try again later. I have worked on this issue at 3 different times and still have not received the help I need. I call the support number and every time it tells me my wait time will be at least 20 minutes. I don’t have that kind of time to just sit and wait for someone to answer.
My mom paid for my service last month and I still haven’t had service since she paid it even though Cricket took her money anyway. Had no way to call or text anyone and had to be on wifi if I wanted to use iPhone to iPhone texting or watch a video on YouTube. Is there a reason for this or not? Just kinda pissed at Cricket right now. :(
My iPhone has been stuck in SOS mode for almost a week now… I can’t use my phone unless I am on wifi and only to other iPhone users. I’ve went to every cricket store possible some tried to fix it doing the same thing(resetting network settings) which did not work and then some were clueless as to what was wrong. I’ve been sent to Apple and was told it’s not and apple issue then I come here and see multiple cricket users have had this same issue. So what am I supposed to do?
I got a message this evening stating that I had NO VOICE SERVICE Temporarily turned off by your carrier.Why did I get this? I made a payment back on the 22nd of July and then I log in this evening (7/23/23)and my account stills says that I need to make a payment of $55.00I would have thought that if I made a payment that your system would be smart enough to pick up the fact that a payment was made and NOT still show that it’s looking for a payment.But it seems like I get the NO VOICE SERVICE a lot and I want to know why. Because I am about ready to find a different carrier to go with because I am getting tired of not having service with CRICKET.
Within the past couple months, I have not been able to access my voicemail, and callers have not been able to leave voicemails. When I try to access my voicemail, it says I do not have my voicemail setup, but I already had it setup and there are no options to set it up. Also, I can’t change my voicemail password. I’ve tried everything to fix it myself, from checking for call forwarding to resetting my network. Nothing has worked. When I called customer support, there was no option to help with this problem. Help!
Cricket Protect Plus, AT&T Protect Advantage or whatever you would like to call it everyone still ends up filling a claim with Asurion and finding out they have to mail in the damaged device and pay for a new one. Apple will either repair the defect at no charge, using new parts or previously used Apple genuine parts or replacement product that is new one.
today i got a mexican smartphone so i put my cricket sim on it but when i go out i doesn’t have internet connection, i try everything, restart the phone, the settings, everything, also i try to put it back in my past phone that had the sim but it doesn’t work either, what can i do?
I was using gmail account (1) to send my phone alerts for work. This is the format I used to send mms messages to my phone: firstname.lastname@example.org. Everything worked perfectly for a while. However, recently my phone stopped getting these messages from gmail account (1). I tried another gmail account (2) and it worked!.. However, the next day the same thing happened where I was unable to get texts from gmail accounts (1) and (2). As of today, I am not able to send texts to my phone using gmail accounts (1) and (2) but if I use a third account (3) the texts will send to my phone. Any idea why this is happening? Seems like sending texts via mms is getting flagged and blocked at the carrier level to me, nothing changed on my end. Is there a way around this, I cannot change the original email address (1) at work. I will update more I called support and they raised a ticket. I don’t think support was fully understanding my issue with these mms texts which is fair considering it mi
Hi, I just bought an iPhone 14 pro max and need to convert my physical SIM to eSIM. However, I traded my old iPhone in and do not have the ICCID number from the physical SIM anymore. Can you please assist me with getting my phone set up with eSIM? I've been a customer with cricket for a while.
I was looking on the Motorola site and they say that their Motorola Edge 30 Fusion 2022 and their edge plus 2023 are compatible with Cricket’s 5g network. I’m wondering if this is true. The only way to check it on the site is if I’ve already purchased the phone and enter it’s imei. This would be a huge waste of money if I purchased one and it doesn’t work. Can someone help me with this. I want to stay with android, but the selection of premium devices isn’t that expansive.
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