Phones & Devices
Voice has been not working for over a week now from my home. Repeated calls for support have not helped. I have been with cricket for years with no problems. Data lte is fine. Four bars for service. There was a tower outage 2 weeks ago and we called support. No bars for service and the representative said they were aware and it would be fixed in a couple of days. It was and it worked for a few days. Now no voice on my android phones until you get a few miles away from home. It affects Four phones from two manufacturers. All four work fine as soon as you get a few miles away from home. 1 mile away they still don't work. This is on a major road highway 378. The iPhone is fine using HD voice. Customer support says that they will call back. I told them to call on the voip landline. All we have heard is crickets though. 😭
First off, I am a network engineer and have been doing it for 16yrs... So as far as my home setup..it is solid.All my other devices including non-cricket phones and Android OS has no problems with WiFi in the house or anywhere else.My ZTE phone from Cricket as of about a week or so ago simply will not stay connected to ANY WiFi hotspot longer than 5 minutes. I do 90% of my work from home and got the message today that I have used 75% of my data.... I never even use 1 GB in a month...let alone 7GB. I noticed that my phone is constantly disconnecting from my WiFi and randomly reconnects when I leave the house and come back.... Connections never last more than 5 minutes before dropping...no matter the signal quality.The router still shows in the list but I have to reconnect to it constantly....and 5 mins later repeat... There are no issues with my home and office network and only this phone is doing this out of the 8 devices on my wireless home network.Is there a way to bypass the Cricket
My husband's GS6 keeps boot looping, may stay up for a minute or two but usually doesn't get fully past the Samsung logo on startup. The day this started he showed me that the phone had a blue screen with Downloading on it. He did not initiate this. I later found out that it's a special screen you have to press 3 keys to get to! He didn't do that! So maybe it was a bad update that came OTA?? Anyhow, have tried to wipe cache, have tried factory reset, and no help.I tried to connect to Smart Switch but it said something like device incompatible. Not sure if firmware problem, or hardware problem, or ?Any suggestions? He had to go ahead and get a new phone but it would be nice if we could get this working as a backup.
I need to change my phone .but I'm not going to pay a $15 dollar fee. I will find me another company
I need to change my number. But I'm not going to pay a$15 dollar fee. I've never had to pay to change my number with any other service provider I've ever used before. And I'm not going to start now. I will find me a nother service provider first. So how can I change my number without paying a fee
I just bought an new in box, unlocked LG G6 phone. The phone is compatible per Cricket's website by entering the IMSI number. When we put in the SIM card, we are only getting 3g, instead of 4g LTE. The card was previously in the LG X Power and I had no problems.Any info would be helpful.
When I am on my phone’s data I am having extreme lagging issues. I am not over my data limits either. I’ve been with Cricket for three months now, and it has been a continuous problem no matter where I am physically located. It appears to happen on several different towers
I bought a iPhone XR off Facebook Classifieds not knowing that Cricket has a locked period and the guy who sold it ghosted - so now I have an expensive paperweight. Cricket won’t help me without his phone number and pin which I obviously can’t get. Is there anything I can do?
Hi, I am trying to preorder the iPhone XR on the Apple website, but it is asking me to choose a carrier (AT&T, Sprint, T-Mobile, or Verizon). There is no option for an unlocked version. If I choose the AT&T version, will I still be able to use it with Cricket since they use the same network?
I have never been so disappointed with my Cricket service I have been a loyal customer for over 8 years and referred other friends and family to not be able to get my tethering hotspot on my ZTE axon phone which Cricut does not offer for a purchase I still keep Cricket as my service I had to tethering once I purchase the phone and removed it to not being formed by customer service that once I remove the tethering because of my ZTE axon phone I would not be able to reinstate the tethering hotspot this is not acceptable for a loyal customer for over 8 years I'm sure I'm not the only one that's upset about not being able to get the hotspot or the tethering on other phones again this is not great customer service this needs to be brought to the attention of crickets president and I know that I am not the only one that will stop using and referring people to Cricket if this is not changed immediately.
Hello,I bought an LG Stylo 3 yesterday. We went to a Cricket Store to get it. The representative made a mistake, that caused my other phone to be disconnected. Then he tried again and he said porting would work. I have waited 24 hours and porting has been unsuccessful. We also tried switching the Sim but the software crashed and they told me to wait. The error I get is Unable to send Message With Cricket Error 38. Any help is appreciated!
I have 2 Alcatel PULSEMIX phones. They were working fine until the point the last Cricket Updates got installed in mid-August. Since then, and exactly then, the battery started to go down within about 5-6 hours, earlier it lived for more than a day with no charge. The phone is hot, sometimes burning my skin when in my pocket. Now both phones are doing the same and as they received the Cricket Updates with about a week difference, I could exactly confirm that the Cricket Updates caused this issue, nothing else has changed. How can I roll back these last updates? Or how can Cricket fix my phones? They are totally useless now, they are always on the charger. and not mobile phones any more. The problematic Update build number is 4F7UCY7.
My phone fell off my side table and must have caught something just right as there is a now a small chip on the one edge of the screen. Nothing is affected performance wise, I can just feel the roughness where it chipped. Is there anything I can use, maybe superglue or something, to just fill in the chip so it's not so rough? As I said, I see no issue with performance so I don't need to replace the screen or anything, just basically a cosmetic fix.Thanks.
I've had this phone for a little over 2 weeks. It's a great phone except that sometimes for no reason when I switch the Bluetooth to the "on" position, it does not actually turn on and I'm forced to reset ALL network connection settings in order for it to work. This means I have to manually re-set up wifi connections, wifi passwords, reset all formerly paired bluetooth connections, etc... I never encountered issues like this with my previous amp prime which worked great for over 3 years. I've checked for system updates but my system is currently up to date. Please help. Thank you.
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