Phones & Devices
Ported number over from Verizon and charged full price.
I have been complaining about not getting the promotion price after switching phone from Verizon. So I was told that the difference would be credited to my account, but never happened. My phone also says that I’m a California customer, but yet I live in Colorado and also purchased the phone in Colorado. While calling several times and yet they determined my phone wasn’t on promotion IN CALIFORNIA. They were no help and just laughed. No supervisor or Management did anything. Everything I do on my phone is set on California Eastern time. Every search comes up In California area. Not cool cause I live in Colorado!! 2.) Whenever I try to pay online in the app my payment never goes through. I have to call the 800 number to be charged $4 dollars because. Cricket is getting very good at getting more money for slick tricks and not doing anything to fix it.
Microphone Not Working After Phone Update
After getting a recent update on my Samsung A12 the microphone doesn’t work - callers can’t hear me talking. If I use a sound recorder app it seems like the mic picks up background noise by not my voice. Resetting the phone did not fix the issue. I’ve seem some other complaints from recent phone updates and was curious if anyone is have the same type of problem.
Galaxy S9 SM-G960-U security update
SOS someone has fallen asleep at the wheel there has not been a update for Samsung Galaxy S9 phones since November 2020....… Current FirmwareBaseband: G960USQU8FTK2 (Highly outdated) I would have never bought the phone if I knew Cricket was going to abandon all security firmware updates leaving its users wide open for hackers....... (My employer says I cannot use it for work because its a security risk and has been exploited back in January 2021) I know a employee probably will not help is there any users that know of work around I'm presuming I will have to hook it up to a computer and update the phone myself because I'm sure Samsung removed the cricket bloatware and mandatory apps from firmware updates And it's probably the only reason it's not being updated because they cannot obtain user information with it from unlocked phones
Sudden Battery Drain on Samsung M51
I recently updated my M51 to OneUI 3.A couple days after the update, 1 Hr 45 Mins on YouTube would only take 8.3%. Right now, 40 mins on YouTube went through 5%. It's the same with other apps as well.I've kept almost all apps in sleep or deep sleep. Only auto-sync is on. Yet, I am still facing sudden battery drain.What can I do about this?
Samsung Galaxy A52 Message issue
I was having a conversation through messages and I started receiving the texts from a unsaved contact of the same number that I was having a conversation with. I cannot send messages through the new thread. And I cannot receive from the old one. They can still see the texts i send. But I have to switch back and forth just to text them
its time for cricket wireless to brand one of the new Motorola phones to them asap!
Its so not right for cricket wireless to make us buy only cricket branded android phones in order for wifi calling to work, but they wont brand a new Motorola phone to them, and sell it, in over 2 years, its time for cricket wireless to brand one of the new Motorola phones that were released this year to them so that us Motorola phone fans that are cricket wireless customers can upgrade from a 2 year old phone! P.s. On a side note it's also not fair that any iphone that you pop a cricket sim into is capable of wifi calling, wether the iphone is a cricket wireless iphone or not, but with Androids this feature only works with a cricket branded android??
plz help!!!! My galaxy z flip 3 have no 5G
Even though I replaced a new sim card. Changed the APN, restart my phone, airplane mode, reset network, etl...... Still no 5g. Can anybody help? Thank you!!!!Edit: I'm sure there is 5G coverage in my area because my wife's Galaxy s21 ultra got the 5g all the time.
Hi,I ordered a new iphone 11 (128g, black) at the cricket online shop, but the package was lost at the UPS Access Point. I filed a claim at the UPS website and they said they failed to find my package. I can see that my status changed to ‘claim issued(approved)’ . They said that they will forward the search results to the shipper and I need to contact the shipper for further details if I have any question. Since I have no idea what I am supposed to do next, could you let me know what I should do to get refund or redelivery for my lost package? My tracking number is [Removed private information] and the order number is [Removed private information]. Thanks in advance!
Please help!!! Phone line suspended for " violating wireless agreement"
So the phone got suspended and I got the number underspend by registering a broken phone with the Sim, is there any way to be able to use the original phone that was suspended for data usage again since the one we had to use to unsuspend the line is broken.
CRICKET RIPPING OFF HANDICAP/DISABLED/ELDERLY PEOPLE ..WONT GIVE NO HELP
Im a 63 yr handicapped/disabled man. Aprox 3 yrs ago i got a cell phone from cricket..first day i got it was malfuntioned...i called they said i could not come to return it.. over the three years i have called and asked for help several times. ....now they say my warranty has run out.....now tell me how is that fair.?? i was in the middle of a doctors call about my SURGERY. and got cut off like it always does.... the phone buzzs and whole bunch of texts come thru hours late sometimes day late...ive had many ppl that work with cellphones tell me its malfuntioned phone...Well ijust paid my bill and they wont let me have a refund so i can go get a SAFER phone.....IF NOT. I WILL ask my case worker to get ahold of her congress friend to help us. cause i dont know what else to do ....
my phone will not let me send messages or access my camera since software update 2 days ago
I have a Splenda cricket phone 2 days ago maybe 3 by now, I had a software update. After that my phone is a piece of crap. When I go on my messages I can receive them.. I can view them. Then if I try to send a message when I click on the keyboard as soon as I touch the keyboard my screen flashes. Then immediately it goes away. Next up pops a box saying close app or app information every time. I have tried to get on the chat for four times yesterday last night it was a nightmare. The last person I got on there was a straight smart ass and my bill is due tomorrow and I really don't even want to pay it. The second problem is my camera does not do screenshots now it says the organization that you're with or the app will not allow screenshots what!?! It is now starting to flash on other screens & turn off.I have turned my phone on and off I have restarted it I've cleared the cache I've cleaned out storage I deleted apps, turned airplane mode on off,🤷🧘 reset the APN the chat botl
Samsung A50 wifi capability??
Has anyone with a Samsung A50 been able to utilize the wifi capability with Cricket? I have almost no service at my home and solely rely on the wifi option and before I order a new unlocked A50 phone I wanted to see if anyone was having success with it and the wifi calling option. The A50 is not on the approved listing for WiFi capable phones supported by Cricket and their tech support could not tell me if it would work or why it was not listed.
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