Phones & Devices
I bought a Motorola G7 Supra and it was scratched when the manager opened the box to show me it, she said they didn't have any more in stock,and I couldn't exchange it for a another. She said it takes along time to order a new one and she would message me as soon as it was delivered to the store. I never received a message or a call. I went to the store last weekend and manager wasn't there. The lady working took my # and said she'd have manager call me, I went back today and the manager said she can't exchange it because it's been over 7 days. I called customer support and talked to 2 different people and the both said this wasn't my fault and they had to replace my phone but her and her manager said no. I also talked to the warranty Dept. And she said it's bad service for them not to replace my phone like the manager said she would and the manager should've never sold me a phone that was scratched to begin with. The manager said she would replace it I had to run all the way home and
I have been a Cricket user for over 5 years but recently my voice mail box doesn't allow anyone to leave a message. I have a Apple SE which was replaced by an Apple store after it was damaged. The Apple store cloned the hardware from the damaged phone and says the new one works perfectly. It does, except for one problem - no one can leave a message in my voicemail box since the hardware was swapped. When I call voicemail it says no messages - so it seems to be set up correctly.I went to the Cricket store and they say it it not their problem (that means the girl doesn't know how to fix it). She says the number is not registered with Cricket even though normal data and voice (non-voicemail) work fine and the bills are paid promptly (automatically).Can anyone help? Or do I need to find a provider that delivers everything I pay for?
I have a ZTE Grand X4 and after a forced update my phone has lost the ability to access the gallery in any way, the play store crashes at start up, the camera crashes when I take pictures, and Finally the battery Is draining at About 1% a minute. Anything I can do to fix this?
So the phone got suspended and I got the number underspend by registering a broken phone with the Sim, is there any way to be able to use the original phone that was suspended for data usage again since the one we had to use to unsuspend the line is broken.
Starting from 2 days ago, my unlocked LG G6 which I brought over from T-Mobile wouldn't connect to the cricket network.I had just switched and everything was fine with LTE and for 3 weeks. But then suddenly I couldn't connect at all. Wasn't getting any bars, it just kept doing the search icon. I restarted the phone numerous times and checked the simcard too; but nothing.Then on a hint from the web, I read to try changing the network settings in the phone from "Auto LTE/3G/2G" to "Auto 3G/2G". Then it worked! The icon stopped spinning and I got bars, and the small pop up said I was now registered to network. I thought that maybe fixed everything so I went back into settings and changed it back to the original "Auto LTE/3G/2G", but the exact problem of no bars not connecting to a network happened again. Obviously, I need to be able to make calls and receive texts so I had to switch it back to "Auto 3G/2G" so that my phone would work. But is
I have been a customer of Cricket for years, with great success. I have 2 lines.One Cricket phone (716-649-6000) is used for business. When business calls come in (each day)...they are FORWARDED to one of my staff. The call forwarding feature (and voice) has always worked perfectly, for many years. No issues.PROBLEM: Within the last 6 months or so...when a forwarded call comes in, there is a significant voice delay between two parties.It's much like on a national newscast...when the anchor person is talking to another reporter on the other side of the earth, and there are delays before the messages are heard by each party.In over 12+ years, we have never, ever had an issue (with forwarded calls on 716-649-6000)...until now. Is it an AT&T problem? RESOLUTION: How can you fix it? How long will it take?I absolutely don't want to change carriers...but we must get this corrected right away. It's completely distracting to us and
How do I get rid of the Xfinity screen permanently so it won't keep popping up from time to time?Brand new Moto G7 Supra just purchased from Cricket and activated last night.I don't have an Xfinity account and don't want one. Don't see anything about Xfinity in settings or list of apps. Screen has both the Comcast and Cricket Wireless logos.
I ported over to an Xfinity phone, Moto e5 play. Since switching I have two issues, one major.Major: seems like my Wi-Fi settings have not switched to cricket. I still have the option to connect to Xfinity hotspots. Even though I have this setting turned off, my wifi will still try to connect to the XFINITY hotspot and will show that I'm connected, although obviously I'm not. But this has the effect of disconnecting my data. So that's really annoying. How can I get this phone to switch really over to cricket Wi-Fi? I understand I'm supposed to have the option for Wi-Fi calling also, which is not in my settings.Second thing is that I do not have a cricket voicemail widget so I do not know when someone has left me a voicemail. How do I get that?Thanks!
I've got Acetel Onyx phone running Android 8.1. I've noticed not just my phone but other Cricket phones have the same features. One thing I'm missing is in Accessibility option... There's no option to use "Flash Notification" for the hearing impaired. I'm going nuts! Can anybody help or get this feature in the next update?
I have a new phone (Moto G7 Supra) and my calls are only displaying with the contact's number (555-867-5309) and not their name - I almost ignored my wife's call, because I didn't instantly recognize her number.I'm on the phone all day, but I can't afford to screen my calls - is there a way to get the Contact Name to display for incoming and outgoing calls?
So I was looking for a setting on my ZTE Maven 3 and I turned on Developer Mode (not by accident, purposely). I couldn't find the setting I was looking for on my phone so I turned Developer Mode off. After I did that my keyboard switched from the QWERTY keyboard to the ABCDEF keyboard. It's driving me crazy, because it's taking forever for me to text on my phone. What's the easiest way for me to get my keyboard back to the QWERTY keyboard settings? Thanks!
Starting sometime midday 5/7/19 I stopped receiving all MMS messages. I assumed that was the extent of the problem but it turns out I am not receiving standard SMS messages from all but, as far as I can tell 4 numbers. I have an S7 and have tried the default Samsung messages app and the Google messages app that I normally use. Below is part of my message to customer support. I am still waiting for a response from them, in the meantime does anyone else have any suggestions? Some more info on the issue I am having is that I am not receiving messages. I thought it was just group (MMS) messages at first but have discovered today that i also am not receiving messages directly from a single sender (SMS i assume). I know that I missed messages from a Galaxy 8 Note (?) that I believe is on AT&T, a newer Iphone on AT&T, another newer Iphone on an unknown network, Galaxy S6 on AT&T. The only two numbers that i have found to be able to receive messages from are a Galaxy S7
Hi I'm new to Cricket and have a Moto e Supra and I can't receive group messages or pictures sometimes I get one but not the rest of the people in the group. And I can't receive pictures when I first started they worked now they are not I checked my settings and they are correct help as I'm very fustrated.
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