Phones & Devices
whats my number because my ex has messed up my account and sim card?!
My ex had access to my sim card and ALL my info to look like it was me. I don't know what he did but my sim no longer works I'm not sure what to do cuz this community website thing just wants to send a code to my number that's not working
outbound caller ID name
I recently left my job and ported my cell phone number from the company plan (AT&T) to our personal Cricket plan. The caller ID name that shows up for my Samsung phone is still the company name which confuses people that I call. How can I change the caller ID name that shows up to my name or even something more generic?
Can't unlock Cricket phone received case number no help
This is a Moto one 5g purchased online from Cricket on December 5, 2021. also a 2021 model. Have had service with it for 6 months. It won’t unlock with app. Inserted another sim. No unlock. Performed a factory reset. No unlock with app. Have Tried for 3 days, called 10X. 1st day they said phone could be unlocked 8 hours later. Next day got a support case#. Today they said that the phone could be unlocked after 3 hours. No unlock. Constantly receive this ERROR CODE; UNLOCK failed to generate attestation request ERROR CODE# 16781312 ENDORSE API failed. I purchased this with the intent to use it as an alternate method to access the internet. Their unlimited plan only allows 10GBs hotspot use. Insufficient. Please help unlock this phone. Provide a way for me to contact Motorola if necessary to obtain a PUK code and method to unlock the phone. CASE#- C-B7VLJO.
anyone else hating their service lately?
Used to love cricket but ever since the upgrade on everything it has been crap! only think working is email can’t look through Facebook , can’t sent texts quickly. Hell can’t even maintain a phone call! Then call 611 and they are down for maintenance ! Hope you FIX THIS.
model of phone
I have a few questions.. in my phone in the system information and phone information it says my phone my phone's model is a u314-aa and I'm not sure what that is I have not been able to look up any help for my phone because this is not even exist when I do it on a search through you guys and I got this from from a cricket provider so I'm really confused on that. Another thing is when I did a factory reset to try to fix my phone because every time a text message or anything would come in two of them would come in and now with just a factory reset and the download of my contacts your cricket customer service number comes up about 30 times on my contacts and AT&t has all their customer service information on the contacts list as well I'm just concerned that something is wrong with the system on my phone my my buttons aren't configured right when I push one thing it pushes another and I only have this phone 2 weeks and my phone is running slower after the factory reset I haven't even d
iPhone 8+ apps keep switching and not touching screen at all
Apps keeps switching, screen like shakes (but phone doesn’t move like a notification). Is on latest iOS, no updates are available. Have powered off/on, done hard reset - still comes up bad. After last hard reset, the folders on the home page are all shaking (but not in a “delete” way). Anyone can help?
So I have had my phone (moto g stylus 5g (2021)) since January 5th, 2022 and it malfunctioned a week ago, end of June, early July (6/7 months), so I sent in my warrenty….and got a refurbished phone!! My NEW phone didn’t last a year and end up with a refurb phone. It sucks. It didn’t come with the correct charger, and it has been dropped during shipping. Box was smashed, and they hardly put in packaging material(s). headache all around. My question is, shouldn’t you get a NEW phone if your phone is not even a year old? My phone wasn’t scratched, kept it in great shape. The phone kept freezing and going off for an hour before i was able to turn it on again. Also it got super hot, to the point i had to turn it off for a whole day. I’m highly disappointed by Cricket Wireless, because of the refurb phone for a phone that was BRAND NEW...not even a year old.
Unlock Phone Issue
Hi there, Thanks for helping me with my dispute before but now I am having an issue with unlocking my phone. I purchased the locked IPhone SE last November and have been using your service since then. I have met the 6 month requirement but it says that I can't unlock it. I used my cricket SIM card primarily on the other IPhone 11 that I purchased myself, it was unlocked when I purchased it. Most of the time I used the IPhone SE without the SIM card. As I have been using your service for the entire 6 months period, and I only used the SIM card on the other unlocked phone purchased directly from Apple (you can check the history to confirm this), I think it makes sense if you can unlock my Iphone SE. Thanks a lot
Dream 5 g
I am on the 3rd Dream 5g due to issues with the phone which resulted in warranty replacement. Don't think for a moment that means the company is taking care of my phone issues. The third phone is here, and has the same problems minus strange functioning "on its own" but then, it's early yet. The biggest problem is that the phone will not maintain a data signal. The result is that you cannot rely on the phone to connect to the internet when you need it. Further, while it does usually connect for regular surfing, playing my game (I have been unable to utilize my subscription) has, thus far, been impossible. I don't actually know how many movies I have watched half or three quarters of because of lost connection, and many days I have tried multiple times and at various times and just been unable to watch at all. All 3 phones have greyed out data buttons, I cannot toggle data off to save battery or any other reason. The store employees all have tried to no avail to figure out why, how to
not receiving incoming calls
I have an iPhone 12 Pro and about 2-3 days ago it quit receiving calls from certain people. I have checked all of my setting that I could think of such as notifications, airplane mode, etc. All except a factory reset. My phone recently did 2 software updates but I’m not sure if it was before or after this started happening. Any ideas on how to fix this without a factory reset?
unlocking my phone
My son and I have been with Cricket for years. He recently moved and couldn’t get a signal with Cricket so he switched to another company. I had to get a new phone because they said mine wouldn’t work when they went to 4G. I recently became eligible for free phone service as I lost hours at my job. I can’t afford another new phone and Cricket won’t unlock mine so my brand new phone is useless. I am totally disgusted with this company. The person I spoke with was extremely rude and non-caring.
Can you use an old sim instead of buying one?
Title says all, for reasons I'm not comfortable disclosing, I cant leave the area I'm in, nor receive mail. I'm very very worried about trying to get a phone number set up ASAP. It's a cricket sim and a cricket phone, and it was on my mom's account at one point. She has since turned it off and won't accept money sent by me to have it turned back on.
Why Cricket doesn't fix the visual voicemail for android in Samsung?
Hi Guys I been apple user and my visual voicemail worked very well but I wanted to switch to Samsung 4 months ago and now I found this problem in android. So I did every thing to clear cache, clear storage cache, reset password, change password etc etc and my S22 Ultra factory unlocked from I bought with Samsung Manufacturer and the Vs Voicemail doesn’t work in any visual voicemail app, indeed the cricket app nether. So I called to customer service and they everything and nothing, Guys guys stop the excuses and make update to your network to any android phones factory unlocked that don't say "cricket on the back" can work fine with visual voicemail, because is suppose we paying for that and is the phone is factory unlocked is suppose to work everything on any Samsung. How is possible any Samsung with the Cricket logo in the back works well and the others doesn’t?? I know you have a apn personal secret setting for that and I pay my monthly bill and I request full service with you. So I
Why isn't Cricket unlocking Iphone 11 I bought unlocked directly from Apple?
Cricket Trouble Ticket C-FQHV7E June 9, 2022. Bought unlocked Iphone 11 directly from carrier. Took home put Cricket SIM in. Has worked fine for 2 or 3 years. Was 4th line on my Cricket acct. Phone must be used overseas for 2 months. Late on June 7, 2022, put SIM in from other carrier. Error message said could not connect to this carrier. On morning of June 8, 2022, spoke with two diff Cricket tech support about half hour apart to make sure phone was unlocked. They only asked for phone number on phone to check. Both times was told not locked. That eve, tried SIM from a 2 nd non Cricket carrier to test. Same error meesage. This implies phone is locked.On June 9 called Cricket tech line 3rd time. Tech said phone is indeed locked. I said I need to speak to supervisor because I will be reporting this to FCC. Supervisor wrote expedited ticket for "back office" to unlock. Said flight overseas is eve on June 12. Was told would get phone call between 10pm and 11 pm on that
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