Phones & Devices
New phone issues and was sent a used phone
I purchase a brand new phone through a leasing agent but upon getting the phone started having issues I called and no one even bother to try and troubleshoot it immediately I was told to send it in but afterwards I was told I was getting a refurbished phone but still pain for a brand new phone through the leasing Agent I called many times and even ask my phone back and was told no by the warranty department I am so upset and feel scammed
Unable to Delete Text from Unknown Message
My phone is purchased though Cricket, and it is Moto G7 Supra. I have one particular text message, that no matter what I do, or how many times I delete, it keeps on coming back. I can archive, but when I delete from archive, it won't bedeleted, although it says, It has, and gave me an option to "undo", which I will never undo anyway. I did clear cache and deleted data from message setting. How can I completely get rid of this messages off of my phone?
Invalid SIM Card Error.
About a week and a half ago, my Motorola e4 had a system update. After the update, my SIM Card no longer worked. I went back and forth between my old carrier (Virgin Mobile), Motorola and Cricket Support. I ended up buying a new SIM Card. Saturday I was able to replace my SIM but I'm still getting the "invalid sim card error." I've been going back and forth between Virgin Mobile and Cricket trying to figure out why my SIM isn't working. It works in another cricket phone but won't work on my phone. Saturday, I had contacted Virgin Mobile to put in a phone unlock request. After 48 hours, I was still getting the invalid sim card message. I was told to contact Cricket to reprogram my device after it was confirmed my device was unlocked from their network. I contacted Cricket today and they reprogramed my SIM card. I am still getting the invalid sim card error. I was told once again to contact my old carrier to get my phone unlocked. It is unlocked. I don't know what else I can do to see to
Phone unlock for military member
I'm a member of the army and i read that we can get our phones unlocked due to us traveling a lot. I emailed and havent heard anything back in a week. And when I called I was told they cant help me. How do I resolve this issue before word of mouth spreads to my guys and they decide to go with other carriers and it affects crickets bottom line.
Galaxy J7 Halo 8.1 Update
I have Android 7.0 on my Galaxy Halo. I have contacted Cricket via Twitter and hace confirmed that the Cricket branded Galaxy J7 Halo (the exact one I have) has already had its 7.1, 7.2, 8.0, and 8.1 updates and I have not received any of them. I did go into settings to see if an update is available and it always says it is up to date. My J7 is from 2018. Model SM-J727AZMy firmware version: J727AZTUS3ARD1So my question is, where can I find the update package so I can install it manually?
question about galaxy a10 christmas present
hello I want to buy my mother a new phone for Christmas and I was planning to get the Samsung galaxy a10 on amazon for 130$ it is GSM and LTE. she is set on using cricket wireless and I don't want to buy the phone if it will not work with cricket wireless. will the Samsung galaxy a10 work with cricket wireless?
Samsung Galaxy Halo hotspot unavailable
I had the Halo for a while and had started with the $50 plan. Now, I need a hotspot for my laptop to connect to since internet services are more than I can afford. After doing some research, I was confident that if I upgraded to the More Plan, I could simply use the hotspot that should have been included in the plan to get me by for a while. So... Why is it unavailable? The phone is on the eligible list. If I cannot get this to function, I will be needing my money back, as well as to be downgraded back to my original $50 plan, which is no longer an option to switch back to on the Cricket app. I cannot possibly afford a new phone just to get a proper hotspot going.
New Phone not finding LTE networks
Samsung S10 plus (SM-G975f)Phone will find 4g but not 4G LTE networks. I've added the APN found here on their website, however my "Network Mode" in mobile networks settings does not show a 4G LTE option to connect to. Just "4G/3G/2G (auto connect). I have cleared cache, restarted phone, and reinserted sims. Any ideas?Thank you in advance :)
phone upgrade - no deals for loyal customers
I have been with cricket for over 4 years. It absolutely pi$$es me off to no end that a new customer only pays $274 for a new s9 and me, a loyal customer, gets charged $549 for the same phone!!!! And gets charged a $25 activation fee for it also. Cricket executives must just be raking in the $$$ over this petty kind of nonsense. Cricket DOES NOT CARE ABOUT LOYALTY!!!! I'll be shopping elsewhere to a provider that will recognize a loyal dollar when they see one!
Visual voicemail stopped transcribing calls. (?)
I have had an A6 for 6 wks or so (I know, late to the party :) ). At 1st, visual voicemail worked fine, but for the past several weeks it records voice msgs but does not transcribe them to writing - ie, doesn't do what visual VM is there for. I don't know if this happened after an update - if so, it was one I was unaware of. Has anyone else encountered this issue? Thx a lot for any help.
Moto G 7 Supra will not log in to cricket wireless network
I purchased Moto G 7 Supra, activated at a local franchise dealer. The moment I got home, I realized something was amiss Will only make/receive call/text when the WiFi calling is toggled on and I am signed on a wi fi network. I chatted for more than 3 hours with Cricket and Moto people. I heard everything from wait 24 hours for the system to catch up to a local tower was undergoing maintenance, to not worry, it will be good in a couple of days. Cricket chat team had me go over the usual troubleshooting up to and including factory reset. When I power the phone, 'commserver has started' appears. The phone reads Cricket on the upper right screen, the upper left has zero bars for signal service Any function I attempt using any Cricket app is rejected. I put a working Cricket sim from another active cricket phone. Still no relief. Now the dramaI do not trust the dealer I purchased the phone
Why is my phone locked????
I purchased my iPhone XR unlocked with not sim..put in my cricket SIM card and used my phone. I have recently decided to switch carriers because it picks up better at my home only to find out Cricket has locked my phone!!! How can you lock a phone that wasn’t purchased from cricket??
S9 security patch hasnt been published in months?
Cricket, do you want our phones to get hacked!!?? It is September and you haven't published an update for the Samsung S9 (Pie) since June! However Samsung has published many critical and high vulnerabilities for the Samsung S9 each month since June release. This is negligence and could justify class action status. Love to see how moderators try to spin this one as I'm using your own site as proof of released software dates. Please escalate corporately and don't make excuses or blame the messenger.https://www.cricketwireless.com/support/phone-troubleshooting.html?support#/device/samsung/galaxy-s9-android-pie/topic/software/software-updateshttps://security.samsungmobile.com/securityUpdate.smsb
Phone no longer working!
I've had this phone for three years, longer than the warranty will cover I know, so I can't get it repaired, but my phone has been acting weird since I first bought it. At first, I wrote it off because I didn't exactly know what a phone did, or what it was, it was my first phone! Then it started to get periodic, when my phone would hit 20 or so percent, it will go down in a matter of seconds to 0 percent! Or when I was charging it for 24 hours, it wouldn't charge, with several different but the same manufactured charger provided with the product! I had to do a factory reset on my own phone because they wouldn't cover the repair cost! I had to manually fix my SIM card because they said I would have to pay money to repair it! I have to fix my own phone in order to use it! Never buying an LG phone again and certainly won't be buying it from cricket, the service is horrible!
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