Phones & Devices
Samsung galaxy note 8 compatibility - why?
So, I spoke to Samsung today and they assured me that my note 8 would be able to function on the network as long as it has the latest software upgrade. This was also explained to me by a cricket employee at the local store.Can someone from Cricket answer the question... why is this phone not listed as a compatible device? It is perfectly capable of operating on the network as a 4g device. Is there something that can be done to correct the oversight?
theScoop of crappy bloatware
I found a notification on my phone that "Apps Installed by Mobile Services theScoop." Why? And it can't be uninstalled only disabled. So in addition to the pre-installed bloatware, cricket adds to it after service is initiated? I don't want this crAPP on my phone? How do I prevent future unauthorized downloads by cricket or anyone else?
Visual voicemail stopped transcribing calls. (?)
I have had an A6 for 6 wks or so (I know, late to the party :) ). At 1st, visual voicemail worked fine, but for the past several weeks it records voice msgs but does not transcribe them to writing - ie, doesn't do what visual VM is there for. I don't know if this happened after an update - if so, it was one I was unaware of. Has anyone else encountered this issue? Thx a lot for any help.
Can you request a special unlock for iphone before 6 months?
I have been on Cricket for 90 days. My service is horrendous and is unusable at my home address because of the terrain and distance from the cell phone tower site and my proximity to the nuclear power plant which in and of itself has been known to cause RF interference. How does one go anout requesting a special one off Unlock to switch to a better carrier with a tower that is closer to them? My tower is 6 miles away from my address.
Voicemail problems for Lg Stylo 6
I have tried setting up my voicemail, when I open it states this person does not have a voicemail set up. When I go to settings my voicemail number is mine own phone number. But the voicemail states that the mailbox is invalid. I would need the systems manager mailbox number.
sending text messages failed
I have been with Cricket for several years. I've been using a Samsung Galaxy S8 and never had a problem. All of a sudden last week my text messages stopped sending to people 50% of the time (I can receive text messages just fine.) When I send a text, half of the texts I send will have a blue spinning circle next to them and then an error message pops up that says "message failed" and my phone asks me to review the message and try again. Sometimes when I click "retry" it will send. Sometimes it won't. It happens no matter if I'm on wifi or not, and I for sure have full service. I've tried making sure my phone's SMSC number hasn't been changed or deleted. It hasn't. I refreshed it just in case. I've tried clearing the messaging cashe. Turning airplane mode on then off. Resetting my phone. Nothing has fixed the issue. What isn't making sense to me is the fact that some messages are sending and some aren't. I can send a message that says "test" to the same number three times and the first
Can Text but not talk, phone is on the white list, but somehow not compatible
The question to answer is, “How can Cricket make the phones on the “white list” actually work and be compatible or will Cricket offer discounts in cases where we, loyal customers, purchased phones that are on that list and turn out not to be compatible?--If you can text and not talk, it probably has something to do with the change AT&T made to dropping 3G and you phone not supporting HD LTE or such. My phone is on Cricket’s “white list” as compatible. Once I ordered it, (from an independent source) the IEMI comes up as not compatible. ????I spoke with one Cricket service member and they went by the book. “Not compatible, nothing we can do.” Then when I spoke with someone via the online-phone conference, that support person said, “Yes, it’s on the list, even though the IEMI doesn’t work, it will work. He said he was going to change something around and sent the sim card and charged me my first month for the added line and the sim card. Surprise! The phone texts but doesn’t ca
iPhone 11 Purchased Unlocked for Travel and Cricket Locked it
About 10 days ago I purchased an unlocked iPhone 11 brand new from Bestbuy because I will be traveling soon to Europe. The purpose of buying the phone unlocked was for the ability to use it freely while I travel. Currently, I have 4 mobile lines with Cricket, which I have been a customer for over a year now. I discovered yesterday Cricket locked the phone to their network. This prevents me now from using my phone for the purpose for which it was purchased. I called Apple to verify the phone was originally indeed unlocked when I purchased it. After 3 long, grueling hours of being on the phone I finally got representative to expedite the issue to the Technical Department of Cricket. The representative told me I would receive and electronic unlock and a notification this was done. I am still waiting for the unlock. Can a moderator or supervisor please assist me here with the issue? How long does it take for the unlock request to complete ? I need my phone. My travels are approaching very
Pixel 5a Hotspot Trouble
When I try to enable my hotspot, I receive the error; "An eligible data plan is required to use personal mobile hotspot. Please visit att.com/personalhotspot or myAT&T to change your plan. You also may call AT&T at 611 for assistance." How do I get it to work? My phone is unlocked and compatible. I'm also on the "Unlimited More" plan.
new upgrade phone won't activate
I just upgraded my phone to a galaxy s20 and it won't activate. It keeps giving me the "oops looks like we're have problems with our system. Please try again later" and I have been on and off with trying to activate it all day. Order number fine, phone number fine, and sim card is fine
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