Phones & Devices
Hello I was given this phone by a friend cuz my phone was broken and the company that I use will not replace my phone and this device seems to be locked still the service that I use is true connect and I'm hoping that I'd be able to switch my SIM card over to this phone will you please be able to help
carrier unlock for samsung galaxy a13
I bought this phone from marketplace from an individual that made me believe I can put my Sim chip in it and it work as should with my number. Problem is I can't unlock it because I don't have the phone number associated with the device. Is there any way around this?
family betrayel plan
I'm added on my mother's account for 3 years my life has fell apart .My wife seem to be hacking my phone .My whole family accused her .Well we divorced got back together and now I realize my family has been behind it all the time.I geuss I'm that disliked .That aside my mom's the account holder for 5 phones two are hopspots she gets phones comprised illegaly to just hotspots and I know for sure .My whole family now the whole community know everything on my phone it's illegal emotional phycological abuse who could I get real proof threw cricket about the wrong doing and pay them back in jail.
Unable to unlock phone or have my tel # released from Cricket to AT&T
Ive been a Cricket customer since 2011, my phone’s paid off, & my account’s current.My new employer wants me on their AT&T business plan, & Ive been trying to unlock my phone from Cricket to AT&T for 3 weeks. When I go into the MyCricket app & click “Unlock Now”, I’m get an error code; “The server replied with a Registered Response with error code: 2”. Ive tried factory resetting my phone, Ive been to 2 different Cricket stores, Ive opened (4) case files, been to the AT&T store 4X, and spent over 14 hours either on the phone with 611, or on Cricket’s chat feature, & this is still not resolved.So, in frustration I bought a new phone & was told that AT&T can just port my # from Cricket to AT&T. This isn't working either, & now I'm in a constant loop of AT&T saying its an issue with Cricket not releasing my telephone #, while Cricket says its AT&T incorrectly entering in my Cricket account #, so they cancel the port request. (I confirmed
Factory Unlocked Samsung Galaxy S21 FE 5G
Will the new Samsung Galaxy S21 FE 5G (Factory Unlocked) be compatible for use on the Cricket Network?I don't need to see the compatibility list. This phone is a new release. Cricket does sell the S21 FE 5G, but my fiancé ordered the 256gb unlocked version directly from Samsung.
Making/Receiving Calls on a BYOD may not work - blame AT&T
Today I became aware that I am no longer able to send/receive calls on my Samsung Galaxy Note 8 here at home. However if I drive to the grocery store, I am able to make/receive calls just fine. This has sent me on a path today to investigate this issue and to determine what exactly is going on.Here at home we have 6 phones that are all on Cricket Wireless. Two of the phones, a Cricket S10 and S9, are working perfectly and are able to make/receive phone calls with no problems. However all of our BYOD phones (2 A50's, Note 8 and an S9+) are all unable to make/receive calls here at home.I've done all the normal steps such as rebooting and checking settings, and even went so far as to purchase a new SIM card for the Note 8, but it all came back to the same results. After spending hours on a chat with a support person, swapping SIM cards around between phones and stuff, we came up with the following conclusion:Phones that are not sold or supported by Cricket wi
why was my subscription cancelled after I just upgraded and activated a new phone … I am on auto pay. This has become the worst service ever. I literally cannot use ya’ll phones and no one can fix my issues. Now my daughters phone is suspended and I just keep feeding ya’ll more money!!!!
Why is Cricket's Compatibility List So Limited?
This is the list of compatible Motorola phones from this link:https://www.cricketwireless.com/support/great-big-network/compatible-phones.htmlMotorola g6 Forge Motorola moto e5 CRUISE Motorola moto e5 SUPRA Motorola moto g7 SUPRAThese phones are already old! If you buy a newer Motorola phone that does support VoLTE (HD Voice) your line will be disabled, and you will need to go back-and-forth with support to get them to activate it. The T-Mobile network (includes Mint Mobile and Metro PCS) has the same VoLTE requirements but they have a much bigger list that includes newer phones.I personally bought a Motorola One Zoom, and was told by Cricket support that it wasn’t compatible because it “didn’t support VoLTE.” So I returned that phone. The One Zoom was a last-gen phone. Doing some research I saw the Motorola G7 phones were “compatible,” but those phones are 2 years old. Surely the G9 plus would be compatible, and it supports VoLTE. Nope. I purchased it, and I had to go through
Reset PIN for access to account
I’m dealing with the iPhone of my 98-year-old mother. She has suffered some cognitive decline during the past 60 days. She also fell last Sunday, was admitted to the ER, and has now moved to a nursing home. After 71 years, 7 months, and 18 days in that house, it’s likely that she’ll never go back.I can text the existing number via iMessage.The store tries to text a PIN to the phone, but it doesn’t go through (probably because it needs cellular service, which is what we’re trying to reactivate).I don’t know whether we’re still within the 60-day window to reactivate the same number.I have everything except the PIN. I tried to log in with number and password and am told that account is cancelled.The iPhone is her lifeline.I’m currently at a Cricket store, and am told that this store (and perhaps others) no longer has the ability to bypass the PIN.It seems to me that there has to be a way to escalate this, given the circumstances.Anyone know whom I might contact?Vince Lackner
Using phone from Xfinity
I ported over to an Xfinity phone, Moto e5 play. Since switching I have two issues, one major.Major: seems like my Wi-Fi settings have not switched to cricket. I still have the option to connect to Xfinity hotspots. Even though I have this setting turned off, my wifi will still try to connect to the XFINITY hotspot and will show that I'm connected, although obviously I'm not. But this has the effect of disconnecting my data. So that's really annoying. How can I get this phone to switch really over to cricket Wi-Fi? I understand I'm supposed to have the option for Wi-Fi calling also, which is not in my settings.Second thing is that I do not have a cricket voicemail widget so I do not know when someone has left me a voicemail. How do I get that?Thanks!
Why is Cricket now forcing existing customers to buy phones throgh them?
I just purchased an unlocked S20 FE, direct from Samsung. I have also been using Cricket Wireless for about 3 years now, with an unlocked S9 Plus. However, after putting my SIM card in the S20 FE, I received a message that the device is not compatible with their network. When I made a call to Cricket's customer service, I was told that there is nothing they can do to activate my new phone with their network. Even though Cricket offers the exact same phone for sale, through their website! It seems like Cricket is moving toward forcing their customers to purchase phones through them. Which is a shame, because that is going to force me to do business with a different wireless network.
Why is my Cricket service not working?
Ever since I paid my bill on the 10th of February my service hasn't been working. I talked to a cricket rep a few days ago and she said she was going to reset my service and to turn my phone off for 5 minutes and then turn it back on. I tried this for a day and it did not work. I called yesterday again and the rep had me reset my mobile network and remove my Sim and put it back in. She said if this didnt work that I might need to replace my Sim since it might be the problem. She said that I would need to go to a Cricket store and have them do a Sim check on my phone and that she would even call me back today at 12pm to guide me and in the meantime she would keep monitoring my connection. This did not work and she never called back. I still went ahead and went to my nearest Cricket store. They told me they didn't know what a Sim check was but I went ahead anyways and bought a new Sim card and had it installed just incase. This also did not work. I then called today using my wifi calling
Cricket here! Were are sorry but your text message failed. Your destination is not supported from your current location.
I have a samsung galaxy s8 and have been on cricket network for 8 years. It has the latest security upgrades from Google/Samsung. I bought an iphone Xr for a family member last week on Total Wireless (Verizon network). I cannot send a text to her. Each time it says “Cricket here! Were are sorry but your text message failed. Your destination is not supported from your current location”. I also cannot call her. It says “ Sorry, we could not connect your call. Please check the number.“ However she is able to call and text me without issues. I contacted cricket and they said my phone is OK. I contacted total wireless and said it must be my phone. I do not have any problems calling/texting coworkers with verizon/iphones. Any suggestions?
Oneplus 8T + 5G
Hello All! The new OnePlus 8T has been launched in the unlocked form to the masses and includes 5G support. I was curious if Cricket had plans to support this network connectivity on this phone, or in the future. There shouldn't be any weird red tape considering it is OnePlus, I wouldn't think at least.
No service/ emergency calls only
I have the ovation 2 and I have had issues in the past with it freezing up. Now it is saying no service/emergency calls only it just started that today. I have tried powering off and restart and that did not work. I don't know what to do I haven't even had this phone for a year. My son's phone is on my account and his is working.
Network Unlock using Cricket app problems (Galaxy A51 5G)
I have a Cricket Samsung A51 5G which I used for over a year that I’m trying to network unlock as I have upgraded and trying to sell my old phone. I tried to unlock it using the website but it tells me that I have to use the cricket app to unlock it. The problem is there is no “unlock” button on my cricket app login screen, I tried reaching costumer service but they had no answer other than uninstall, install the app again, clear cache and data and using data instead of wifi. None of that worked. When I open the my cricket app an error message that says “network unlock keeps stopping” pops up from time to time. Cricket support said once I insert a sim from a different carrier it should unlock but when I do it gives me a prompt asking if I want to unlock, when I press yes it just opens the my cricket app but nothing happens. Has anyone had this issue and how do you fix it?
Full signal and 4g, but cant make calls...but i can text and post this on the internet!!!
I am so incredibly dissatisfied with this service that I will probably be switching back to Verizon. I have full signal...much better than we EVER had with Verizon, but guess what? I cant even make a phone call or receive one. Customer service cant help and when I called them they said multiple things from it's an issue with my phone all the way to they'll put in a ticket with their tech support...but guess what? Tech support doesn't work weekends!!! ...and nobody ever called me back either when they were "back." I have even been back to the store twice and they finally changed my sim card. What the hell? I want a refund or something. Why should I pay for the service when I cant even use it?? Someone help me please! My phone is so incredibly important. I'm a nursing manager for a home health agency and am on call 24/7.
cricket wont give unlock codes
Over 2 weeks ago I went to Cricket app to get unlock codes.never got them. Last week got a case opened, said it would be 3-5 business days. So checked today and was told it will be another 3-5 business days. We don't have phone service now as our cricket expired and we had paid for another carrier, but can't use their sim cards. We meet all criteria and have been paying customers for 10 yrs. What is the problem...by law we were to get our codes within 2 business days
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