Phones & Devices

1514 Topics

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itsmejonnyPaparazzi
posted in Other Android Phones

Data says I used 1 gig of data thru the night? Hows that?

First, last month I called cricket to setup auto-pay and they said it wouldn't take affect till this month. Now, yes it did take affect but they attempted to charge my account on the 26th of the month an not the 28th as was the agreement when I signed up for auto-pay. Besides that they're trying to charge my account  two days before the due date and thus change my billing date two days in advance. That's some shenanigans if I've ever had to deal with any. So, then on the 28th I received a text stating that I had used 1 gig over my allotted amount then a text stating that my cycle renewed but I had already used 1 1/2 gigs which I never did. I had used 524 mb but not the amount they claim. I had just paid my bill whats wrong with this company. Its one underhanded thing after another. Makes me want to write the FCC to have them look into the data situation here. Not just for me but everyone thats having the same issues I am. Anyone else having these kinda issues? Pleas

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I
4 years ago
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alexmontalvoExtra
posted in Other Android Phones

cant send pictures

Im not able to send or receive picture messages. ive already tried multiple access point and reseted my mobile setting multiple times as well and i cant send or receive picture is there anything i can do to fix it. also my phone is a umigidi z2 special addition and everything else works on it i can text an search the web with no problem 

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Grod_Cricket
4 years ago
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WilliamTiPaparazzi
posted in Apple Phones

What is something you wish Android could do that iPhone can?

Both OS's are good in their own right, I always remain objective when comparing the two.One thing I wish android has that iPhone does so well is compatibility... iPhones paired with other apple devices just work instantly and without the need of setting anything up, its almost magic (cliché sounding I'm aware). Also apps.. they run better on iOS, are released first on iOS, and get updates quicker.I guess also a messaging app like iMessage. Hangouts kinda does the job but not really at the same time.Edit: I asked the iPhone sub the same type of question, let's see what they say lol.

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PoboyProphet
4 years ago
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beckham0127Extra
posted in Apple Phones

Cricket keeps charging monthly payment

Hi, As my bank account is overdrawn, this came into my attention: Cricket keeps charging me the monthly fee (February and march) even after I did NOT use the service at all. It's been 2 months since I got back to my country. I am currently subscribing a provider in my country. I have not used the number I was provided from Cricket for the last 2 months at all. But somehow I've been charged twice: in total 110$, each month for 55$. Is there a way to get the money back?Cricket does not seem to have an email address to contact.   

1
D
4 years ago
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beckham0127Extra
posted in Apple Phones

Cricket keeps charging me monthly payment

Hi, As my bank account is overdrawn, this came into my attention: Cricket keeps charging me the monthly fee (February and march) even after I did NOT use the service at all. It's been 2 months since I got back to my country. I am currently subscribing a provider in my country. I have not used the number I was provided from Cricket for the last 2 months at all. But somehow I've been charged twice: in total 110$, each month for 55$. Is there a way to get the money back?Cricket does not seem to have an email address to contact. 

1
D
4 years ago
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LV83Paparazzi
posted in Other Android Phones

Security Updates

Bought a Moto e5 Cruise in February. According to your e5 cruise support page, there are 2 security updates for this device. One dated Nov. 2018. The other dated Jan. 2019. I have not received any.  Still stuck on April 1, 2018. Is it just my phone, or is this a Moto e5 issue? 

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L
4 years ago
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Thumbs_D0wnStuntman
posted in Other Android Phones

valid email address for Alcatel

Hello,Can someone please provide me with a valid email address for Alcatel?Thank you.

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T
4 years ago
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wsandfordExtra
posted in Other Android Phones

New Motorola Phone, BYOD - Text Message Failed

Hey there -Added a new phone on my plan and I'm currently getting this message when attempting to text (domestically):"Cricket here! We are sorry but your text message failed. Your destination is not supported from your current location. "Any Advice?

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BillyM_Cricket
4 years ago
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timjack1953Extra
posted in Other Android Phones

How to use wifi hotspot on Ford sync 3 | Cricket Wireless Forum

Will cricket wifi hotspot work on sync 4

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BillyM_Cricket
4 years ago
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AbbottluisrExtra
posted in Other Android Phones

Walmart Cricket Phone

Hi I am currently a Cricket Wireless customer. I want to buy a Cricket Moto G6 Forge at Walmart. Can I just put my current SIM card and start using it? Or do I need to take it to a Cricket store? Thanks for your help!

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J
4 years ago
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TurnNBurnChickExtra
posted in Samsung Phones

Fastboot mode

My husband has the lg stylo 3. We just got it a couple of months ago. A couple of days ago he woke up to find that it had entered "fastboot mode". We have literally tried everything from hard reset to connecting to a pc to try and bypass the system that way. Nothing is working. Has anyone else had this issue with the stylo 3? Please help. I really don't want to have to buy a new phone after only having this one a couple of months.

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J
4 years ago
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grannysmithExtra
posted in Samsung Phones

No mobile data after factory reset - solved it myself.

I did a factory reset on my phone, and then had no mobile data.  Tried everything.  APN settings, mobile data on, 500 internet searches.  Everything fine on the phone except except no data. (WiFi fine)Solution:SettingsBackup and ResetReset network settings.Tada!Here was what Cricket support had to say to help: Me: Hello, I have no mobile data on my phone. I did a factory reset and now there is no mobile data. Support #1: Let's check everything you've ever done in your life that relates to your phone. Sorry, can't figure it out. I will escalate your case.Support #2: Let's check your signal strength.Me: It is not a signal issue. I have the problem everywhere. It started when did a factory reset.Support #2: Well, let's check your signal strength. Hmmm... Your signal seems fine. Sorry, I'll escalate your case.Person at store: Hmmm. I've never seen this before. It's obviously not the signal, since my phone is fine here.Me: Can you put a note in my case that says you

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K
4 years ago
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shipper50Rising Star
posted in Other Android Phones

How can I block call out with the number is not on my contact

I have 54 phone numbers blocked with an area code like mine and still get calls all the time. Got 2 in the last 15 mins. I have HiYa and know where on my Cricket phone for blocking an area code or number but that sure doesn't work on my phone. Its OLD......

6
S
4 years ago
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Lee62874Extra
posted in Other Android Phones

MMS NOT WORKING

My LG Stylo 2 plus will not send or receive MMS

6
B
4 years ago
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Heatherj1220Paparazzi
posted in Other Android Phones

Lied to

I added a new line and was told I HAD TO GET the phone even though I planned on using my apple phone with the account, I got a cheap one and IN THE STORE , the employee took the SIM card out and put it in my apple phone I planned on using. I told them eventually I want to use this phone but in an ATT account. They said hold the phone for 6 months and then you can use it. It’s been over the 6 months, I call to have them unlock the phone from cricket and they said no you had to use it for 6 months. The employee did not say that, they switched the SIM card to the apple phone and said just keep it and when you ready we will unlock it. Such liars!! All I want is to use the dang cricket phone!! It’s mine I paid for it, the line was in use and paid for monthly, unlock my phone!!!!

3
M
4 years ago
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Mickey42743Extra
posted in Other Android Phones

I can't text to short codes using LG Stylo 2

For instance. When I get a message like this: Text STOP to 25256 to end alerts. I can't get these texts to go through. I just get a message that says "Unfortunately, the process com.android.phone has stopped." How do I fix this?

1
D
4 years ago
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DJB628Stuntman
posted in Other Android Phones

2 Questions, one about notifications and other about Wifi calling

I own a One Plus 5T on Android 9 and I have 2 questions and figured I own one thread for me to ask, rather then multiple threads.  1) Is is possible to change the notification sound on the Visual Voicemail app ?? Not when you go into the phone settings, but the app itself, I did change the notification from the phone settings but it did not work, I assume it only changes the sound for the call in voice message.  2) I know and have read that WiFi calling is only available on certain Cricket owned devices. Is there a work around to be able to get it to work on other Android devices without Rooting ?? I don't get why Cricket would not want to allow this to work on all devices, it would lighten their overload on their system, seems to me.  Thanks in advance

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D
4 years ago
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citapincRising Star
posted in Samsung Phones

Samsung Halo Updates

When we switched over to Cricket, we got 6 Samsung Halo phones.  So far these phones have had minimal security updates or patches.  Will there be any update or OS updates to these phones?

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J
4 years ago
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georgedog11Extra
posted in Samsung Phones

reception

why can I not get internet or pandora at my gym?

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G
4 years ago
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Danielk2112Paparazzi
posted in Samsung Phones

Samsung S9

I just spoke with customer service representative who said they absolutely will not give the new Samsung for 349.00 to current customers..only New customers..thats ridiculous.! I'm done cricket.. I've been with your company for 10 years or more..Im disgusted you would give someone who may or may not stay with you a discount but loyal customers you wont..hi T-Mobile, hi any other company..ill pay 800.00 for new Samsung now but not w You!..im done with this company! this customer is right...always! Bye

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C
4 years ago
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daniele688Extra
posted in Samsung Phones

Can you activate an upgraded phone online without having the new SIM card?

Hello 

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BillyM_Cricket
4 years ago
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tykasnyderExtra
asked in Samsung Phones

Will my phone work in Hawaii? Samsung Halo

Hello! Will my phone work in Hawaii?

1
D
4 years ago
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Hurleygrly24Extra
posted in Samsung Phones

Emails not downloading

My phone recently underwent an update & since then when trying to open an email no content downloads. I've tried going into settings and made sure everything is turned on that should be and I've checked my internet connection.  I've also tried removing and re-adding my email account & this doesn't seem to work, even after re-starting my phone.  Additionally, I'm not able to send emails; they come back as deliverable.    

0
H
4 years ago
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Pasta12345Extra
posted in Other Android Phones

Error with Mobile My Cricket App

Hello,Everyime I login to the mycricket app on my moto e5 cruise it shows a red banner up top says "we cannot find an internet connection..". I've reinstalled the app, made sure it's the most up to date and even tried another phone with the aim card.. Same result. Otherwise phone is operating fine..What's interesting is in the background it's actually logged in. I have brought this issue up to cricket via support and Twitter and I have gotten no where. I see a few other posts on the play store comments mentioning the same issue and was wondering if there was any insight to the issue?Thanks,Pete

1
J
4 years ago
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wildephoenixPaparazzi
posted in Other Android Phones

Cool pad internet freezes

Hello, after 1month, I am having problems. After about 5-10mins, internet will not load pages. Says YOU ARE OFFLINE. Any ideas? Done resets, etc with Cricket support but still have prob. Thanks

4
T
4 years ago

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