Phones & Devices
Hi there, Thanks for helping me with my dispute before but now I am having an issue with unlocking my phone. I purchased the locked IPhone SE last November and have been using your service since then. I have met the 6 month requirement but it says that I can't unlock it. I used my cricket SIM card primarily on the other IPhone 11 that I purchased myself, it was unlocked when I purchased it. Most of the time I used the IPhone SE without the SIM card. As I have been using your service for the entire 6 months period, and I only used the SIM card on the other unlocked phone purchased directly from Apple (you can check the history to confirm this), I think it makes sense if you can unlock my Iphone SE. Thanks a lot
Is removing the SIM card from my current phone and inserting it to the iPhone I'm switching to good or bad? If it’s bad, I have to upgrade my sim. The sim card my phone uses is nano sim card so I could fit on the sim card tray of the iPhone. Is It Good or Bad? Reply To Let Me Know
I was locked out of my phone while trying to set it up. Not sure what I hit but now I need a PUK unlock code (what the PUK is that) and pin #. It says the unlock code is 8 digits and the pin # is 4 digits. The message running across the screen also says I have to contact customer service but you’re closed… I have the plastic card the SIM came in but none of the numbers add up to the 12 needed. Can anyone help me decipher the strings of numbers on the plastic SIM punch out card or must I wait until the CRICKETS wake up!!!Thank you in advance for your help..
I have an unlimited data plan and I have the LG stylo 6. Everything works fine when I'm connected to my home wifi, but the minute I try to open up a game like Jurassic World Alive or Pokemon go while I'm outside, they take ages to load and don't work properly. Does this happen to anyone else? Or does anyone know what I can do to fix it?
I recently purchased an unlocked Moto G100 5G phone directly from Motorola. I verified the phone’s IMIE number via the cricket website, which said it was compatible. But when I transferred the SIM from my old Moto Power G phone (approx 18 months old) into the Moto G100 5G phone, I am only connected to the 4G network. I reside in the Dallas, TX commuting area where 5G is available. Do I need to order another SIM card from cricket in order to get my new phone connected to the 5G network? the Moto G100 5G phone did download software from the cricket network and I did reboot it both times it downloaded software from cricket. But it still remains connected to the 4G network. What else do I need to do in order to connect to the 5G network
Sometime around the beginning of March, I purchased a factory unlocked Galaxy S8. Prior to the purchase, I checked with cricket to ensure that the phone would be compatible with their service - I was assured that it would. Phone arrived, and I set it up with no issue - or so I thought. The next nay someone informed me that they had been trying to call me but my phone went straight to VM.A bit odd, I thought, and attempted to call them...and the call would not go through. All Data services were working, the phone showed connected to the cricket network, but I could not make calls. I tried everything I knew to do, reset settings, restarted the phone, etc, to no avail and so I contacted customer support. After literal hours or trying this setting and that setting, the support person informed me that my phone was NOT compatible with cricket service and I’d have to buy a new one. But I verified that it was compatible? To which they replied, “Oh, yes, the phone is compatible with our service
I have a Moto G6 that I had to upgrade in January because Cricket said it would not be compatible after February. No big deal because they gave me a free Moto Stylus. Today another phone I have that I use for work bit the dust. Needing another phone, I took the sim card out and put it in the Moto G6. Everything seems to work fine. The phone is lte and when making a voice call there is an hd beside the timer so I assume hd voice is working. Is there any reason I shouldn't keep using this phone?
So when Cricket made the older phones not work with their 5g, My Galaxy S8+ was no longer supported and I was forced to get a new phone. I had no choice but to take whatever phone was free because I had to have a phone for my job or I couldn't work. I picked the the Dream 5G. Because of its size. It worked flawless for 2 months then it began dropping the data connection. Every tower change it would not connect back to the data. It wouldn't drop a phone call but would never connect back to the data unless I switched data off and back on. It did this every time it changed towers and in the city that's every seconds. This went on for 2 weeks and I called customer service everyday trying to get this fixed. The local cricket store is absolutely useless with and phone issues. I filed a warranty claim, had to send in my Cricket dream 5g. Luckily I was able to borrow a LG phone from a friend and it worked great for the 2 days I had my sim card in it. Got my replacement Cricket Dream 5g today,
I posted the other day about my girlfriends dream 5G which she has had for close to 2 months that has worked amazingly well, until the other day. Cricket came on here and marked the issue as resolved which it has not been resolved. We have PAID OUT MY POCKET for a new sim card when we were told that was the solution that we needed to do, Why I had to pay 10 bucks and some change for that, is beyond me. The problem we are having is the data connection will drop out every 5 mins or so and will not come back on unless you either turn the phone on and off, reset network settings, or airplane mode on and off and every time it comes back, the best we have got is 15 mins out of it. I have called the overseas tech support they use and have to go through the same damn troubleshooting steps every damn time only for them to think they got it fixed when it is still acting up soon as the call is over, I was told to submit a warranty claim on it which I followed the link in my last post and when I e
My girlfriend recently upgraded her phone to the dream 5g and it has been working great for the last month plus, now couple days ago all of a sudden her data won't connect. We have restarted the phone, tuned data off and on, reset all the data settings, called customer support and ran through thier troubleshooting steps and the best we can get is for it to work for a couple minutes and go right back to nothing, on the $60 max unlimited plan and just started our billing cycle. Customer support said take it in to a store, when we called the local store only thing they could do is swap the Sim card which we plan on doing my next day off, im thinking this may be a shot in the dark but is this an issue anyone else has had? And if so how was it fixed. My Samsung A52 5g works just fine right next to it, same plan as hers. Trying to avoid a full on hard reset of th3 phone..
Has anyone had success getting 5G service on an unlocked Motorola One 5G Ace? I chatted with Cricket Wireless tech support who confirmed that I have 5G service in my area and my phone is compatibile. Then we went through APN setting changes with no success. The service tech told me to call Motorola because it appeared that my phone doesn't have a toggle setting. I then called Motorola and their tech support told me my phone will automatically switch to 5G when the signal strength is good. Any help the community has would be greatly appreciated .
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