Phones & Devices
My 14 year old son was previously on Android and I used a pretty decent app called My Mobile Matchdog. Options for iPhone seem pretty lousy by comparison. Most important features to me are call and text monitoring, web filtering, app blocking, and location tracking. Any suggestions are appreciated!
I bought a Cricket phone from Walmart to add my dad and stepmom onto my account. Took it to the Cricket store where they added my parents to the account, took my money, but then said phone wouldn’t activate. Told me to take it back to Walmart and get another phone and bring it back. So I did. Same thing...wouldn’t activate. Told me to call customer service, so I did. FOUR TIMES. Every representative either hung up on me or told me the problem would be fixed if I would just power the phone down and then boot it back up. NOTHING WORKED and I still have a phone my dad can’t use but still being charged. I am not rude on the phone with the representatives. They all say they need to put me on hold to fix the problem and then they just disconnect. I don’t know what to do to get the phone activated since no one is willing to help. So incredibly frustrating.
Ive been a Cricket customer since 2011, my phone’s paid off, & my account’s current.My new employer wants me on their AT&T business plan, & Ive been trying to unlock my phone from Cricket to AT&T for 3 weeks. When I go into the MyCricket app & click “Unlock Now”, I’m get an error code; “The server replied with a Registered Response with error code: 2”. Ive tried factory resetting my phone, Ive been to 2 different Cricket stores, Ive opened (4) case files, been to the AT&T store 4X, and spent over 14 hours either on the phone with 611, or on Cricket’s chat feature, & this is still not resolved.So, in frustration I bought a new phone & was told that AT&T can just port my # from Cricket to AT&T. This isn't working either, & now I'm in a constant loop of AT&T saying its an issue with Cricket not releasing my telephone #, while Cricket says its AT&T incorrectly entering in my Cricket account #, so they cancel the port request. (I confirmed
I have been dealing with a frustrating nightmare for the past 2 weeks and no one at Cricket seems to care about losing a long-time customer. I just bought a brand new phone through Cricket which has been defective and because its past 7 days the only options is for me to send it to the manufacturer, be days without a phone, only to be sent a used phone. I just purchased this phone and within 2 weeks of owning it it stopped working properly. It has been ridiculous to get through to anyone because of the COVID outbreak which has delayed me getting in touch with anyone from customer service, and because of that, me as the customer is getting penalized. I did not spend money on a brand new phone just to be sent a used phone. I will absolutely be switching providers as soon as possible, since no one at customer service seems to be able to help or even care about my situation. They have offered me absolutely no alternative or even apologized for any inconv
Hello I was given this phone by a friend cuz my phone was broken and the company that I use will not replace my phone and this device seems to be locked still the service that I use is true connect and I'm hoping that I'd be able to switch my SIM card over to this phone will you please be able to help
Hello,I am having trouble finding the location to which Visual Voicemail exports files. Checked Music, Downloads, other usual suspects to no avail. Tried searching for *.amr files - no luck.Steps:Open Cricket Visual Voicemail app (log in) Select voicemail message of interest Tap the 3 dots in the upper right-hand corner → Export to file A message pops up The message has been exported to: /files/voicemail-<date-time>.amr However, there’s no /files folder in the root of the phone storage or SD card. Searching for it does not provide results either. App version: 220.127.116.11215Phone: Samsung Galaxy S8 (SM-G950U)Android 9
Hi there, Thanks for helping me with my dispute before but now I am having an issue with unlocking my phone. I purchased the locked IPhone SE last November and have been using your service since then. I have met the 6 month requirement but it says that I can't unlock it. I used my cricket SIM card primarily on the other IPhone 11 that I purchased myself, it was unlocked when I purchased it. Most of the time I used the IPhone SE without the SIM card. As I have been using your service for the entire 6 months period, and I only used the SIM card on the other unlocked phone purchased directly from Apple (you can check the history to confirm this), I think it makes sense if you can unlock my Iphone SE. Thanks a lot
Hi, I don't have my phone on all the time but today when I turned it on, it said I had a voice mail (which I couldn't hear) so I checked my call logs and was surprised two people had called but it was 6 days ago that they called and apparently one left me a voicemail. Is this normal for this kind of delay and what can I do about it?Thank you, Martha
So when Cricket made the older phones not work with their 5g, My Galaxy S8+ was no longer supported and I was forced to get a new phone. I had no choice but to take whatever phone was free because I had to have a phone for my job or I couldn't work. I picked the the Dream 5G. Because of its size. It worked flawless for 2 months then it began dropping the data connection. Every tower change it would not connect back to the data. It wouldn't drop a phone call but would never connect back to the data unless I switched data off and back on. It did this every time it changed towers and in the city that's every seconds. This went on for 2 weeks and I called customer service everyday trying to get this fixed. The local cricket store is absolutely useless with and phone issues. I filed a warranty claim, had to send in my Cricket dream 5g. Luckily I was able to borrow a LG phone from a friend and it worked great for the 2 days I had my sim card in it. Got my replacement Cricket Dream 5g today,
Bought unlocked iPhone X and started using it with cricket since August 2018, last week when I tried to use another carrier they told me my iPhone is locked. I've already called apple and cricket customer service. apple says they can't unlock network related locks and suggestions I should contact my carrier which is cricket. cricket are play marry go around with me. Every day is different story and different case file but no solution. For a week now my iPhone X have yet to be unlocked even tho I bought it unlocked in the first place. its so frustrating.Currently case file(YOUR CASE FILE NUMBER IS 2104261731665) Please cricket unlocked my iphone from your network
I have a Samsung S8+ and I haven't received any software or security patch updates. I am still running Android N with Security Patch August 1, 2017. I have tried factory reset, wipe partition cache , safe mode, forced the check software update under settings and samsung smart switch using my computer. I have contacted both Samsung and Cricket about this issue and have gotten absolutely nowhere and not to mention I took my phone to AT&T and they couldn't even figure it out. If anyone could please help me that would be great. Model # SM-G955UBuild # NRD90M.G955USQU1AQGL
I got the free Dream 5G yesterday. It's fast, looks sharp, but after using it for a day I've noticed it will randomly restart itself. I cannot figure it out. I have downloaded all kinds of memory and system stability testing programs to try and find corrupt ram. But they all check out. Is Android system WebView the culprit again?? It will be fine for hours and hours. Then I'll be laying down and hear it just randomly restart and check the system uptime, sure enough...yeah crashed. It has the latest update. I don't wanna return the phone, but I'm about to because it's displaying symptoms of corrupt ram or graphics corruption. I'm starting to see why they're giving them away for free. I reset the phone to see if I could make it stable with just 1 Google account. Or maybe the transfer from the previous device didn't go smooth. So I reset it. *The only clue I have is some kind of omapc message after the reboot." It's a nice phone, but if it doesn't sort it out or someone can
I have had this Moto G Stylus 5G 2021 for over a year now, fully paid off at time of purchase, and decided to unlock the device (even though I am not planning to switch carriers at this time). I tried to do it online on the website, and it prompted me that I had to do it through the MyCricket application. I tried, and got "Received HTTP 400 with reason: " error. Tried doing it through Wi-Fi, same thing. Tried clearing cache and data on the MyCricket app, and still no dice. The app is also up to date. Can anyone assist me in what to do further? Thank you in advance. Edit: solved through rebooting device. Device is unlocked now.
This is a complaint about recent call quality issues. We have three cricket cell phone lines on three different Android phones. All three have had this problem. We go to make a call and all you hear is digital noise. You cannot make out any words or any other sounds, though there are pauses in the noise where there is little to no sound. If we reboot the phone, or switch airplane mode on/off the problem seems to go away. It really seems like a network/tower problem. How do I report this problem as there are no support areas for call quality issues? We have been using Cricket for at least 2 years, and this problem has just started within the last few weeks.
So I saw someone else on here had the same problem I have been having. Before the update horrible spotty service. We did the update and more often than not, the phone says SOS only across the top. It has nothing to do with an outage in my area because I have two other lines on this account and no issues with their service. This is indeed frustrating for what we pay to have no service!!!
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.