Phones & Devices
I have a Cricket Samsung A51 5G which I used for over a year that I’m trying to network unlock as I have upgraded and trying to sell my old phone. I tried to unlock it using the website but it tells me that I have to use the cricket app to unlock it. The problem is there is no “unlock” button on my cricket app login screen, I tried reaching costumer service but they had no answer other than uninstall, install the app again, clear cache and data and using data instead of wifi. None of that worked. When I open the my cricket app an error message that says “network unlock keeps stopping” pops up from time to time. Cricket support said once I insert a sim from a different carrier it should unlock but when I do it gives me a prompt asking if I want to unlock, when I press yes it just opens the my cricket app but nothing happens. Has anyone had this issue and how do you fix it?
This is the list of compatible Motorola phones from this link:https://www.cricketwireless.com/support/great-big-network/compatible-phones.htmlMotorola g6 Forge Motorola moto e5 CRUISE Motorola moto e5 SUPRA Motorola moto g7 SUPRAThese phones are already old! If you buy a newer Motorola phone that does support VoLTE (HD Voice) your line will be disabled, and you will need to go back-and-forth with support to get them to activate it. The T-Mobile network (includes Mint Mobile and Metro PCS) has the same VoLTE requirements but they have a much bigger list that includes newer phones.I personally bought a Motorola One Zoom, and was told by Cricket support that it wasn’t compatible because it “didn’t support VoLTE.” So I returned that phone. The One Zoom was a last-gen phone. Doing some research I saw the Motorola G7 phones were “compatible,” but those phones are 2 years old. Surely the G9 plus would be compatible, and it supports VoLTE. Nope. I purchased it, and I had to go through
why was my subscription cancelled after I just upgraded and activated a new phone … I am on auto pay. This has become the worst service ever. I literally cannot use ya’ll phones and no one can fix my issues. Now my daughters phone is suspended and I just keep feeding ya’ll more money!!!!
Phone is iPhone 13 promax but also could not setup on my old iPhone 7.on the phone app, I go to voicemail and it only shows call voicemail. when called it would say this person does not have voicemail setup and I press pound and my phone number but not setup.when call support, asked for English and then voicemail and only gave two option setup / reset voicemail.when setup it only says hold 1 and doesn’t work.when reset it says reset and when I go voicemail doesn’t prompt change voicemail
About a week and a half ago, my Motorola e4 had a system update. After the update, my SIM Card no longer worked. I went back and forth between my old carrier (Virgin Mobile), Motorola and Cricket Support. I ended up buying a new SIM Card. Saturday I was able to replace my SIM but I'm still getting the "invalid sim card error." I've been going back and forth between Virgin Mobile and Cricket trying to figure out why my SIM isn't working. It works in another cricket phone but won't work on my phone. Saturday, I had contacted Virgin Mobile to put in a phone unlock request. After 48 hours, I was still getting the invalid sim card message. I was told to contact Cricket to reprogram my device after it was confirmed my device was unlocked from their network. I contacted Cricket today and they reprogramed my SIM card. I am still getting the invalid sim card error. I was told once again to contact my old carrier to get my phone unlocked. It is unlocked. I don't know what else I can do to see to
I just purchased an unlocked S20 FE, direct from Samsung. I have also been using Cricket Wireless for about 3 years now, with an unlocked S9 Plus. However, after putting my SIM card in the S20 FE, I received a message that the device is not compatible with their network. When I made a call to Cricket's customer service, I was told that there is nothing they can do to activate my new phone with their network. Even though Cricket offers the exact same phone for sale, through their website! It seems like Cricket is moving toward forcing their customers to purchase phones through them. Which is a shame, because that is going to force me to do business with a different wireless network.
I am so incredibly dissatisfied with this service that I will probably be switching back to Verizon. I have full signal...much better than we EVER had with Verizon, but guess what? I cant even make a phone call or receive one. Customer service cant help and when I called them they said multiple things from it's an issue with my phone all the way to they'll put in a ticket with their tech support...but guess what? Tech support doesn't work weekends!!! ...and nobody ever called me back either when they were "back." I have even been back to the store twice and they finally changed my sim card. What the hell? I want a refund or something. Why should I pay for the service when I cant even use it?? Someone help me please! My phone is so incredibly important. I'm a nursing manager for a home health agency and am on call 24/7.
Network unlock AT&T Alclcatel phone I am currently using my cricket sim card in?Also I can't create an account for cricket because is not sending me the verification code to my phone like but supposed to and my service is active I'm on the free phone benefit program.I need my account number as well.
I have the cricket HTC desire 625. The internal storage is terribly small and with all the junk that cones on the phone it leaves very little space for anything I actually want. I have an SD card but I can't figure it how to directly download things to it and most of the things already on the phone can't be moved to it. Is it even possible to make the SD card the default storage?
Over 2 weeks ago I went to Cricket app to get unlock codes.never got them. Last week got a case opened, said it would be 3-5 business days. So checked today and was told it will be another 3-5 business days. We don't have phone service now as our cricket expired and we had paid for another carrier, but can't use their sim cards. We meet all criteria and have been paying customers for 10 yrs. What is the problem...by law we were to get our codes within 2 business days
Hi, I don't have my phone on all the time but today when I turned it on, it said I had a voice mail (which I couldn't hear) so I checked my call logs and was surprised two people had called but it was 6 days ago that they called and apparently one left me a voicemail. Is this normal for this kind of delay and what can I do about it?Thank you, Martha
I got the free Dream 5G yesterday. It's fast, looks sharp, but after using it for a day I've noticed it will randomly restart itself. I cannot figure it out. I have downloaded all kinds of memory and system stability testing programs to try and find corrupt ram. But they all check out. Is Android system WebView the culprit again?? It will be fine for hours and hours. Then I'll be laying down and hear it just randomly restart and check the system uptime, sure enough...yeah crashed. It has the latest update. I don't wanna return the phone, but I'm about to because it's displaying symptoms of corrupt ram or graphics corruption. I'm starting to see why they're giving them away for free. I reset the phone to see if I could make it stable with just 1 Google account. Or maybe the transfer from the previous device didn't go smooth. So I reset it. *The only clue I have is some kind of omapc message after the reboot." It's a nice phone, but if it doesn't sort it out or someone can
Hello All! The new OnePlus 8T has been launched in the unlocked form to the masses and includes 5G support. I was curious if Cricket had plans to support this network connectivity on this phone, or in the future. There shouldn't be any weird red tape considering it is OnePlus, I wouldn't think at least.
Bought a new phone for my son’s birthday. A Motorola G8 plus. read a bunch of reviews that said it would work on Cricket.My son put his sim card in the new phone and it failed. He tried putting the sim card back in his old phone , A Motorola G6, and it still wouldn’t work.I assumed he had somehow damaged the sim so I sent him down to the Cricket store to get a new one.They informed him that the New G8 isn’t supported because Cricket is disabling 3G. The G8 came out last year. It does 4G. It’s 2 generations newer than the phone he was using.They told him there was nothing they could do. He had to call 611 to get his sim card reactivated. We tried that. We were informed that his old phone is no longer supported so they wouldn’t turn it back on.My wife is still using a G6. It still works!!!! saying it isn’t supported is a lie. ATT isn’t shutting down 3G until febuary 2022.At this point, I feel I’m being robbed. I paid for a phone that Cricket has disabled without warning. I’ve paid for a
I’m thinking of buying a new Galaxy S10+ from Fingerhut. It is unlocked and a GSM phone. It says it can be used on AT@T and other gsm carriers. Will this work with cricket? I’ve been a customer of 5 years and currently have an IPhone 6s Plus that I want to pass along to my daughter who is on my account. I don’t want to buy a $1,019 phone if it’s not going to work with Cricket. I’m very happy with my service and I am worried that I will have trouble with the new phone. Also, will I still be able to keep my phone unlocked or will you lock it when I bring it in? I will be keeping my number. Anyway, thank you in advance for your help.
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