Phones & Devices
Cricket Protect Plus, AT&T Protect Advantage or whatever you would like to call it everyone still ends up filling a claim with Asurion and finding out they have to mail in the damaged device and pay for a new one. Apple will either repair the defect at no charge, using new parts or previously used Apple genuine parts or replacement product that is new one.
Within the past couple months, I have not been able to access my voicemail, and callers have not been able to leave voicemails. When I try to access my voicemail, it says I do not have my voicemail setup, but I already had it setup and there are no options to set it up. Also, I can’t change my voicemail password. I’ve tried everything to fix it myself, from checking for call forwarding to resetting my network. Nothing has worked. When I called customer support, there was no option to help with this problem. Help!
Hello, I have an iPhone 14pro and I have had this issue with my previous 12 also. My visual voicemail shows I have no messages then I call in from my own phone to check voicemails and there are voicemails for 2 weeks appearing. This is very bad for my business. I do not know how to fix this and is there a way to check the voicemails from another phone also? @Cricket
My iPhone has been stuck in SOS mode for almost a week now… I can’t use my phone unless I am on wifi and only to other iPhone users. I’ve went to every cricket store possible some tried to fix it doing the same thing(resetting network settings) which did not work and then some were clueless as to what was wrong. I’ve been sent to Apple and was told it’s not and apple issue then I come here and see multiple cricket users have had this same issue. So what am I supposed to do?
My mom paid for my service last month and I still haven’t had service since she paid it even though Cricket took her money anyway. Had no way to call or text anyone and had to be on wifi if I wanted to use iPhone to iPhone texting or watch a video on YouTube. Is there a reason for this or not? Just kinda pissed at Cricket right now. :(
I can’t seem to get my voicemail to work. I go thru the bot assistant and that doesn’t help. I google for assistance and no help. When I get the link to set up my voicemail, I do as prompts tell me to and when finished and I try to go to voicemail and I enter the code it tells me someone has already entered my voice mailbox with that code and to try again later. I have worked on this issue at 3 different times and still have not received the help I need. I call the support number and every time it tells me my wait time will be at least 20 minutes. I don’t have that kind of time to just sit and wait for someone to answer.
Recently my iPhone 11 has started dropping calls after about 3min of talking. And this only happens on certain calls that I make and receive. The issue is this happens no matter where I am, some landline I call does this and cell phones. And I will be sitting in the same exact spot and talk to some lines with no issue and same with landline phones and then when I receive a call from those same numbers in the exact same spot in my house it drops the call after about 3min to be exact. Can anyone help me with this issue? And keep in mind that I have a family plan with one other phone like mine and drops the call to it.
SAMSUNG A53 5G - Pressing POWER button, when phone is OFF and charging, does not invoke charge indication
HelloAs the title specifies.…The phone does charge.Indication when cellphone is off and connected to the charger is shown INITIALLY (once connected to the charger). If the POWER button is pressed while the charge indication is still displayed - there is no problem.However, the moment the charge indication is turned off, the charge status does not reappear when re-pressing the POWER button.So, this is only the matter of an indication not showing - which is annoying and suspected as an issue either in the hardware or in the software itself (?). I just don’t know….Re-flashing the cellphone with the appropriate firmware, does not help :( Has anyone run into this in hers/his A53 5G? Is there a configuration I need to change in the phone which I am unaware off to allow this charge indication to appear?@Cricket support - In hopes you are seeing this message - If this is a known issue or related to a property of your design - please update. If you are unaware of such an issue, I would warmly s
I copied and pasted this from another user but tweeked a little because this is the exact situation im in right now! I have been a Cricket customer for about 12 years now. On Tuesday, my phone suddenly stopped working. It said it wasn't connected, and it said it was not permitted to make phone calls. I took it to the local cricket store, and we tried multiple methods to fix it, and even called customer service together several times. When I tried to enter my PIN for the account, it did not work. We tried several numbers none of them worked. They gave me a security question, but it was not a security question I had ever set. We finally came to the conclusion that someone had taken over my Cricket account and stole their way into my password/pin and changed the PIN and security question. I need to disable the SIM that is currently (fraudulently) attached to my Cricket phone number. I also need to change the PIN, challenge question, and password. I have called the customer service number
Why does the Pixel 6 Pro not get 5G but you have this listed on your site?Google Pixel 6 Pro 5G - Cricket WirelessWhy would you allow one you sell to work but not BYOD? It even says 5G. I had 5G working at one point now, it is back to LTE only. Why would Cricket intentionally limit this? The phone work with ATT, so we know it is something you are limiting on purpose. Please explain.
I recently got a new sim card for my galaxy a51 5g.But when I go to unlock the network (when I restart the phone it says "Would you like to unlock the network?"), it asks me for my cricket phone number. This phone was given to me by a friend, so I don't know the number. The cricket sim card wasn't been payed for after I received the phone. How do I find the phone number?
Okay I have this Obama phone I'm not sure if anybody around me country is familiar with the term Obama phone but it's a free government phone right okay here's the issue on my way I can't use the phone because I can't get it charged the battery is bad and blah blah blah but I managed to keep the SIM card active and I bought this cricket phone here last night at Walmart I'm wondering if I can just put my SIM card out of my government phone in this cricket and it'll work or do I have to go through the service provider insurance wireless and then do it I think I already know the answers question but just curious thank you bye
I was looking on the Motorola site and they say that their Motorola Edge 30 Fusion 2022 and their edge plus 2023 are compatible with Cricket’s 5g network. I’m wondering if this is true. The only way to check it on the site is if I’ve already purchased the phone and enter it’s imei. This would be a huge waste of money if I purchased one and it doesn’t work. Can someone help me with this. I want to stay with android, but the selection of premium devices isn’t that expansive.
Hi, I just bought an iPhone 14 pro max and need to convert my physical SIM to eSIM. However, I traded my old iPhone in and do not have the ICCID number from the physical SIM anymore. Can you please assist me with getting my phone set up with eSIM? I've been a customer with cricket for a while.
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