Phones & Devices
I posted the other day about my girlfriends dream 5G which she has had for close to 2 months that has worked amazingly well, until the other day. Cricket came on here and marked the issue as resolved which it has not been resolved. We have PAID OUT MY POCKET for a new sim card when we were told that was the solution that we needed to do, Why I had to pay 10 bucks and some change for that, is beyond me. The problem we are having is the data connection will drop out every 5 mins or so and will not come back on unless you either turn the phone on and off, reset network settings, or airplane mode on and off and every time it comes back, the best we have got is 15 mins out of it. I have called the overseas tech support they use and have to go through the same damn troubleshooting steps every damn time only for them to think they got it fixed when it is still acting up soon as the call is over, I was told to submit a warranty claim on it which I followed the link in my last post and when I e
We just bought the hotspot box yesterday and are trying to get it set up on the my cricket app so we can track usage and pay the bill. The problem is that when we have them send the passcode to set up the account the hotspot box does not receive the message. We have the box itself set up where i can check messages on the box and no messages whatsoever. We contacted support they hung up on us, we have been to two local cricket stores and they didn't know either. All we need is to receive the passcode from cricket to set up the account on their app. Any suggestions??
After almost 3 months of being unable to use phone indoors, no signal, I requested new phone under the 2 year warranty included with the phone. I purchased 2 of these phones at the same time and both have connection issues. i cannot send the 2nd phone in until the 1st phone issue is resolved, so continue to go outdoors to use phone. I received the replacement next day via UPS. Within a day I began having problems, would shut down and restart, would freeze and I would turn airplane mode on/off. But then it shut down with message the data may be corrupted and if a factory reset is done my data may be lost. Called for warranty service again, I had it only a week, learned they sent a remanufactured phone, i.e.., a phone that had already been replaced due to issues, but I was assured it had been repaired and tested. Not! I again sent this phone back and am awaiting my next remanufactured phone. I have no reason to think this is going to go well. I feel I should be provided a NEW phon
I was on my phone and it suddenly wouldn’t allow me to interact with it at all. No touch registers. It has the 2 year warranty on it, as it is a Cricket Icon 3, but when I went to fill it out, it says that it is not covered by the warranty. Why is that so? I haven’t dropped it, caused any extra damage to it, just been using it like normal, so the warranty should work. Can anyone solve this?
I’m not a customer yet. Can I get a sim card from cricketWireless and purchase onlythe simply data plan? I just want to use data co’z I don’t want to give up on my calland text plan from my current carrier. Also, can I use the sim card (with simply data plan) on my unlocked smartphone?
After purchasing an E-sim while traveling in Italy. I was no longer able to switch back to my primary data line. It says my phone number was transferred to my iPhone and is no longer useable. I have no data and I have already tried to reset the phone and removed/reinstalled the SIM card
We recently received a new Google Pixel 6. We bought the unlocked version that is supposed to work on all carriers. Switched the sim over and the phone wouldn’t work, furthermore the number showed up as suspended on myCricket.We switched it back into the original phone and after a while the suspension was lifted. The Cricket website lists the Pixel 6 as supported, however when we plug the imei number it says the device is not supported.Anyone have an idea what is happening? Any suggestions?Thanks!
Was on an old plan and upgraded to 5G a few months ago. If I'm outside it works fine but as soon as I go inside a building, any building anywhere, it drops back to 4G and says I have no internet connection. I have to go outside to reliably use my phone to get online. Text and calling work fine inside but no internet connection. Powering off and on, resetting the network settings, taking out the SIM card etc have done nothing to resolve the issue. Went to the cricket store and they told me to call customer support. Called customer support twice and talked to two different people who told me to do the things listed above, which proved ineffective. Said they'd call me back but never did. Seems like the only solution is to switch to a different carrier. I don't know what else I'm supposed to do.
Hi! I am hoping to confirm if my Samsung Galaxy S6 Edge will continue to work on Cricket’s network after the 3G shutdown. I did receive the text message from Cricket regarding the shutdown. However, I’ve been checking the Cricket site (specifically the “Device Compatibility” lookup) and I received the “Yay, your Samsung SM-G925A is compatible!” message when plugging in my phone’s IMEI ID. This leads me to believe that my phone will work after the shutdown. I should note that I checked other carriers and it appears that my phone will work on their platforms after the shutdown. For example, AT&T is indicating that my phone will continue to be supported on their network after the decom. This furthers my belief that my phone should continue to work as Cricket uses AT&T’s network for service. Thanks for any confirmation regarding if my phone (Samsung Galaxy S6 Edge) will continue to work on Cricket’s network after the 3G shutdown. My phone works perfectly and I really have no desire
New Moto G Stylus 5g (2022) will not connect my mobile hotspot to brand new Vizio tv or laptop. Upgraded my phone from 3g and now it will not connect at all. My 3g phone connected flawlessly. I don't understand why this new upgraded phone will not. Made sure of the coverage area while in store. Have tried absolutely everything. System is up to date. It's not my devices. I do live in a rural area, I get 1-2 bars, I can get online, play online games etc etc, call, text altho reception is slow & I do get dropped calls at times, I've always been able to use hotspot on my tv to watch movies, videos & play games. Now my hotspot will not connect at all to my laptop, it keeps saying bad password even though it's correct. Connects for about 1 second to tv & then nothing. DHCP is enabled. Have changed AP bands, 2.4GHz, 5.0GHz which is preferred, tried with and without a password. I will be so happy & appreciative with ANY suggestions & ecstatic if my issue is resolved! 🤸Tha
So, I spoke to Samsung today and they assured me that my note 8 would be able to function on the network as long as it has the latest software upgrade. This was also explained to me by a cricket employee at the local store.Can someone from Cricket answer the question... why is this phone not listed as a compatible device? It is perfectly capable of operating on the network as a 4g device. Is there something that can be done to correct the oversight?
I have a Galaxy S10e, and per Cricket’s page, it is compatible after the 3G sunset. But two days ago it stopped making/receiving calls. Everything else works; text, data, GPS, WiFi, etc, but it won’t make calls, and when someone calls me it goes straight to voicemail, which I can’t get either because I can’t make a call. I never reecived notice from Cricket that I would have an issue with the 3G sunset, which is supported by the fact that my phone is compatible per Cricket’s “3G Sunset” page. I talked w/ Tech Support and after a half-hour, they were able change my LTE to H+ And I was able to make calls, but that only lasted an hour. As soon as I drove away from my house my phone reverted to LTE and I couldn’t make any calls. I stopped at the Burien Cricket store and the lady there told me that my phone isn’t compatible and that Cricket is offering free comparable phones for people affected by the 3G sunset, though then she told me I’m not eligible for some reason. She seemed to
Phone is iPhone 13 promax but also could not setup on my old iPhone 7.on the phone app, I go to voicemail and it only shows call voicemail. when called it would say this person does not have voicemail setup and I press pound and my phone number but not setup.when call support, asked for English and then voicemail and only gave two option setup / reset voicemail.when setup it only says hold 1 and doesn’t work.when reset it says reset and when I go voicemail doesn’t prompt change voicemail
I can use wi-fi just fine but once I get out of range, my data wont kick in. My phone will just decide I have to reconnect to wi-fi. This is pretty annoying if I try to pull up my insurance card to a cop “because i’m not connected to wi-fi” OR i’m trying to use maps. Data is enabled on the phone (it’s not turned off) but it won’t actually workIs this a phone issue or a Cricket issue? Anyone know how to help me?
I have such a problem. I bought a brand new phone (In a sealed box) me imei 355 054 414 014 017/ meid 355 054 414 014 01/ Serial Number:FFMGXVD8PLJM. From the person who brought this phone from the USA. After the acquisition, it turned out that he does not accept local sim cards. After checking, I realized that he was tied to the Cricket (USA) telecom operator. The phone is not stolen, it is clean without fraud. Please help me with the problem. Please check and write what can be done.
TL/DRBeware buying a phone from the online cricket store unless you want to risk Cricket policy hell and double billing of your credit card.Similar to @bobbyanalog I was double billed for a recent smart phone purchase with the Cricket online store. I disputed one of the two charges allowing one of the charges to go through and paying Cricket. About a month later my phone suddenly stopped working with no indication why. Spent 2.5 hours with technical support on September 18th and was told among several things that if I gave Cricket another $25, Adrian the on duty supervisor said that he would make the problem go away. Which I was having none of. Phone began working Sunday night and all day Monday without me coughing up another $25. Tuesday morning phone stopped connecting to the Cricket network again. I went to an actual Cricket store and explained the situation and he said that once a phone gets blacklisted you can call cricket and get it authorized again but due to database repl
Over 2 weeks ago I went to Cricket app to get unlock codes.never got them. Last week got a case opened, said it would be 3-5 business days. So checked today and was told it will be another 3-5 business days. We don't have phone service now as our cricket expired and we had paid for another carrier, but can't use their sim cards. We meet all criteria and have been paying customers for 10 yrs. What is the problem...by law we were to get our codes within 2 business days
My sister's New A13 5G phone won't turn on or charge after she let the battery die completely when she got it on Black Friday. We took it to a Cricket Store, but apparently they weren't a real store only one of Crickets Associates Store, therefore couldn't exchange the phone for a new one. We gave them the phone for a week but they didn't do anything, it was just sitting in the backroom untouched or fixed. They gave the phone back and told us to do it online instead. My sister wants her new phone that she paid from saving up money fixed because she needs a phone for her school and so my parents can call her.
I bought a cricket phone today at a yard sale. Went to Wal-Mart after calling straight talk and got a sims card cost me $54. Accessed my online account with straight talk activated the ZTE switched my number over inserted the Sims card and as soon as my old phone got turned off a message popped up on the ZTE saying enter unlock code. Even though you all have a legal obligation to give me the access code noone will help me. I think its wrong I paid $75 for the phone then $54 for the Sims card and I was told oh well. Your all custoner service ppl at stores and on the phone SUCK. A very dissatisfied person
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