Phones & Devices
Hello! I have a Samsung Galaxy S9+ with the 9.1 Software while my son has a Galaxy S8 with the 7.0 Software. I would like to know how he could update his software to the one similar to mine.His original carrier was AT&T until we switched over to Cricket.The Model Number is SM-G950U.
I have been a Cricket user for over 5 years but recently my voice mail box doesn't allow anyone to leave a message. I have a Apple SE which was replaced by an Apple store after it was damaged. The Apple store cloned the hardware from the damaged phone and says the new one works perfectly. It does, except for one problem - no one can leave a message in my voicemail box since the hardware was swapped. When I call voicemail it says no messages - so it seems to be set up correctly.I went to the Cricket store and they say it it not their problem (that means the girl doesn't know how to fix it). She says the number is not registered with Cricket even though normal data and voice (non-voicemail) work fine and the bills are paid promptly (automatically).Can anyone help? Or do I need to find a provider that delivers everything I pay for?
I am so incredibly dissatisfied with this service that I will probably be switching back to Verizon. I have full signal...much better than we EVER had with Verizon, but guess what? I cant even make a phone call or receive one. Customer service cant help and when I called them they said multiple things from it's an issue with my phone all the way to they'll put in a ticket with their tech support...but guess what? Tech support doesn't work weekends!!! ...and nobody ever called me back either when they were "back." I have even been back to the store twice and they finally changed my sim card. What the hell? I want a refund or something. Why should I pay for the service when I cant even use it?? Someone help me please! My phone is so incredibly important. I'm a nursing manager for a home health agency and am on call 24/7.
Don't know where else to put this so posting it here...I hate logging in to Cricket's iOS app. My dinky local credit union's banking app can use the iPhone's Touch ID so I can log in to my account by simply placing my thumb over the Home button. Why can't Cricket's app also access the iPhone's Touch ID?As is, the app simply encourages me to use a simple password so I don't have to keep retyping it and retyping it and retyping it. It's a really old-school way of doing things.AT LAST, that is off my chest :) Every time I have to use the app, I just grind my teeth.
I am traveling to Europe for two weeks in August and would like to unlock my phone, so I can use a local Travelers SIM card. When I try to unloick online, it tells me I need to use the MyCricket App.The MyCricket app always crashes on my Moto G7 phone. It is unusable.Can anyone help me? Thanks.
Hi, I don't have my phone on all the time but today when I turned it on, it said I had a voice mail (which I couldn't hear) so I checked my call logs and was surprised two people had called but it was 6 days ago that they called and apparently one left me a voicemail. Is this normal for this kind of delay and what can I do about it?Thank you, Martha
I have a Samsung S8+ and I haven't received any software or security patch updates. I am still running Android N with Security Patch August 1, 2017. I have tried factory reset, wipe partition cache , safe mode, forced the check software update under settings and samsung smart switch using my computer. I have contacted both Samsung and Cricket about this issue and have gotten absolutely nowhere and not to mention I took my phone to AT&T and they couldn't even figure it out. If anyone could please help me that would be great. Model # SM-G955UBuild # NRD90M.G955USQU1AQGL
Hello friends! I amn't US citizen. I live in Europe. I bought iPhone 7 plus on eBay from re-seller , not from original owner. It's a cricket phone. I need to unlock it for any GSM network. Cricket support tell me that i need wireless number or account information for unlocking. I haven't any info. There is one another option; Operator says that: The person who is an existing Cricket customer can authenticate the account with his account credentials then with the help of your phone's imei number, the unlock code can be checked.The only option left for you is to contact someone in the U.S. who is a Cricket customer and he will be able to authenticate the account with his account credentials.Once the account is authenticated, we can check the unlock code with the help of your phone's imei number.Can anyone help me to do that? Please read and help me! I really need it!
Will you be able to use the wi fi calling feature on a Samsung unlocked Galaxy 8+ G955U or a Galaxy Note 8 or 9? I have gotten different answers from everybody I have talked to at Cricket. I had bought a LG V30+ unlocked and it wouldn't work at all with Cricket and had to send it back. If they won't allow you to use this feature on unlocked phones, then I will need to look for another carrier, because I need it for where I live. The Moto E5 is to small of storage and doesn't work right at all!! Thanks
I ported over to an Xfinity phone, Moto e5 play. Since switching I have two issues, one major.Major: seems like my Wi-Fi settings have not switched to cricket. I still have the option to connect to Xfinity hotspots. Even though I have this setting turned off, my wifi will still try to connect to the XFINITY hotspot and will show that I'm connected, although obviously I'm not. But this has the effect of disconnecting my data. So that's really annoying. How can I get this phone to switch really over to cricket Wi-Fi? I understand I'm supposed to have the option for Wi-Fi calling also, which is not in my settings.Second thing is that I do not have a cricket voicemail widget so I do not know when someone has left me a voicemail. How do I get that?Thanks!
Why is it not listed on the website, when you purchase a phone at full price, you are locked in 6mos
I purchased an Iphone from Cricket at full price. The store never said that you were now locked into contract for 6 months. I looked at the website and don't find it there. It says you are not locked into an annual contract. Why does it not say you ARE LOCKED INTO 6 MONTHS. Tried to talk to a manager at customer service. Apparently I was told they do not take calls from customers. What the heck? TOTALLY FALSE ADVERTISING!!!!
I purchased my iPhone XR unlocked with not sim..put in my cricket SIM card and used my phone. I have recently decided to switch carriers because it picks up better at my home only to find out Cricket has locked my phone!!! How can you lock a phone that wasn’t purchased from cricket??
Location of saved visual voicemail messages please -- can't access app after ported number away from
Could anyone please tell me, do undeleted visual voicemail messages, especially ones that the user has designated for the app to save, get stored on the phone (in this case Android 7.0, a moto G5 Plus)? And ideally the location / path.I recently increasingly have been in a location with relatively poor signal strength such that I often found out about a call only after receiving a voicemail message if the caller left one. I opened a service ticket only eventually to be told that the problem has nothing to do with signal.I however noticed the same problem with a different phone that also uses the AT&T signal, so idecided if even only as an experiment, to try putting the number away to difference cellular company. I ported the number earlier today.I wanted to access voicemail and I discovered that the visual voicemail app is specific to cricket, and a rep at cricket tech support stated that the messages for a ported away phone number will already have been deleted (not the case thoug
I have an S5 with a Cricket account. I would like to change to using an S8 while keeping my Cricket number.Since it is a used phone, I cannot upgrade. So, I saw I could request a new sim card for a different device on my current line.If I go this route and order a new sim card for the S8 (keeping my number) does that make the S8 the device now for the line? What happens to my S5?Can I then use my S5 to add an additional line and order a new sim card for the S5 as a new number? Or will it still be linked to the original account and not be available to use as a new line?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.