Phones & Devices
Just got the Pixel 6 Pro, took the sim from my Pixel 5 and put it into the new phone, everything seems fine. Except when I try to turn on the hotspot, it says I need to have a plan for it and says to contact AT&T customer service? In my phone settings, it does say Cricket for network so that's confusing. I do have a plan that includes hotspot. It worked totally fine on my Pixel 5. The lady at the cricket store didn't give a very clear or concise answer, my guess is that she either didn't know how to help or what we were needing or didn't want to deal with us as it was in the last hour of the day. Any help is appreciated.
HiJust recently my fairly new S10 has been showing the above message at least once a day, even if I haven't been playing a game. I've had a couple of casual games on my phone since I've had it but this is a recent notification, any idea of how to fix it? I can't delete the optimizer unfortunately.Thanks in advance.
Recently I had to buy another phone. I used the sim card from my old phone, and it worked great for like a week or two. Now I don’t receive text messages from one person who is also on the same line as me. I can receive phone calls from her and group texts, but not one on one texts. I tried restarting my phone, doing a factory reset, removed the sim card and replaced it, cleared the SMS cache, deleting the contact and adding it again, but nothing works. I also checked to see if her number was blocked and it wasn’t. Any other suggestions that I haven’t tried?
SM-960U he said opened got it through T Mobile. I simply opened and turned it on and amazingly it has the ATT firmware. I am extremely enraged on the grounds that when somebody says "purchased through T-Mobile" what I believe is this is a TMobile telephone.WHile I hang tight for him to hit me up, what are the outcomes of running an AT&T opened telephone on TMobile organization. I am very MetroPCS. However, its worked by TMobile. Will I actually have the option to utilize the telephone like a TMobile telephone? What highlights will I miss. VoLTE? meandering on US Cellular?
I have met all of Crickets unlock requirements but when i click unlock device from mycricket app it doesnt do anything. Motorola One 5g IMEI 350475000492421… wireless number 337-288-3184… My name is Nelson Campbell I bought the phone from a local Cricket store… Any help would be appreciated.
New customer. I can’t send pictures to anyone. Turning off MMS does prompt a “MMS must be turned on” error, but doing so doesn’t help. I have tried resetting network settings. Didn’t help. iMessages and text work. I have no place in settings to edit APN settings as I have with other carriers.iPhone 6, iOS 12.1.2
Hi there, Thanks for helping me with my dispute before but now I am having an issue with unlocking my phone. I purchased the locked IPhone SE last November and have been using your service since then. I have met the 6 month requirement but it says that I can't unlock it. I used my cricket SIM card primarily on the other IPhone 11 that I purchased myself, it was unlocked when I purchased it. Most of the time I used the IPhone SE without the SIM card. As I have been using your service for the entire 6 months period, and I only used the SIM card on the other unlocked phone purchased directly from Apple (you can check the history to confirm this), I think it makes sense if you can unlock my Iphone SE. Thanks a lot
I have been dealing with a frustrating nightmare for the past 2 weeks and no one at Cricket seems to care about losing a long-time customer. I just bought a brand new phone through Cricket which has been defective and because its past 7 days the only options is for me to send it to the manufacturer, be days without a phone, only to be sent a used phone. I just purchased this phone and within 2 weeks of owning it it stopped working properly. It has been ridiculous to get through to anyone because of the COVID outbreak which has delayed me getting in touch with anyone from customer service, and because of that, me as the customer is getting penalized. I did not spend money on a brand new phone just to be sent a used phone. I will absolutely be switching providers as soon as possible, since no one at customer service seems to be able to help or even care about my situation. They have offered me absolutely no alternative or even apologized for any inconv
A dear friend was in a terrible accident in a fall from his roof. He is now in rehab for memory loss and motor skills. He had a cricket account, which his wife suspended while he was in the hospital. During that time his iphone was also stolen from his wife’s backpack when she was visiting him in the hospital. They have purchased a new iphone and contacted cricket to get the number added to the new phone. Someone told her that Cricket owned the number and he couldn’t have it back. For some people this might be ok, but for Lynn, with major memory loss, this is devastating. Is there anything that can be done to give him back his old phone number? Thank you for your help.
I purchased my iPhone XR unlocked with not sim..put in my cricket SIM card and used my phone. I have recently decided to switch carriers because it picks up better at my home only to find out Cricket has locked my phone!!! How can you lock a phone that wasn’t purchased from cricket??
I signed up for cricket in July. Got a good plan a good deal because I receive food stamps, and got what I thought was a neat phone in the dream 5g. The best way I can describe it, is a POS. The first phone I had, had it for two days before I had to take it back to the store I got it from for randomly Turing off. I should have just exchanged it for the moto phone they asked me if I wanted to swap to, if I knew then what I know now I would, I got a whole new dream. Came home and set it up, again within a week I was back at the store. This time the whole phone would lock up. I couldn't open any apps, when I would try to call someone it took FOREVER for it to try to connect to make the call. Kept popping up a notification something "ACS" I tried to tap it to see what it was nothing happened. Also had MAJOR battery issues (still have those) where it could be plugged in and the battery draining not charging. I could leave it locked charging while I slept and it would just barely be over 50%
My 14 year old son was previously on Android and I used a pretty decent app called My Mobile Matchdog. Options for iPhone seem pretty lousy by comparison. Most important features to me are call and text monitoring, web filtering, app blocking, and location tracking. Any suggestions are appreciated!
Buy Moto G Stylus 5G for my daughter 7/28/21. It seemed like a really great phone. I recently bought myself one and was thinking of buying one for my husband. No problem until October 2022, when the phone suddenly had issues charging?Advice? Anyone with similar issues? Any fix? I am paying for the Cricket Warranty. Should I call about the Cricket Warranty? Should I call Motorola?
Hello, I am having an issue with my phone not having any connection via data or cellular. It is an iphone 11 and is updated to 16.4.1 and has an esim card. phone number is 253-380-6965. IMEI is 35 291111 686152 9 I cannot find the Esim number on my phone. the address I am at is 36507 108th ave ct e Eatonville, WA 98328. I have already tried turning off cellular and back on with no luck. I have also restarted the phone multiple times and it has done nothing. As far as I can tell my last notification happened at 330/400 am today so it was working fine until then.
Bought unlocked iPhone X and started using it with cricket since August 2018, last week when I tried to use another carrier they told me my iPhone is locked. I've already called apple and cricket customer service. apple says they can't unlock network related locks and suggestions I should contact my carrier which is cricket. cricket are play marry go around with me. Every day is different story and different case file but no solution. For a week now my iPhone X have yet to be unlocked even tho I bought it unlocked in the first place. its so frustrating.Currently case file(YOUR CASE FILE NUMBER IS 2104261731665) Please cricket unlocked my iphone from your network
Hi! I am hoping to confirm if my Samsung Galaxy S6 Edge will continue to work on Cricket’s network after the 3G shutdown. I did receive the text message from Cricket regarding the shutdown. However, I’ve been checking the Cricket site (specifically the “Device Compatibility” lookup) and I received the “Yay, your Samsung SM-G925A is compatible!” message when plugging in my phone’s IMEI ID. This leads me to believe that my phone will work after the shutdown. I should note that I checked other carriers and it appears that my phone will work on their platforms after the shutdown. For example, AT&T is indicating that my phone will continue to be supported on their network after the decom. This furthers my belief that my phone should continue to work as Cricket uses AT&T’s network for service. Thanks for any confirmation regarding if my phone (Samsung Galaxy S6 Edge) will continue to work on Cricket’s network after the 3G shutdown. My phone works perfectly and I really have no desire
Already have an account? Login
Login to the community
No account yet? Create an account