Phones & Devices
I bought a new moto g power 2021 about 6 weeks ago and the only issue I have is serious connectivity issues. When I'm actually able to connect to the internet it is short lived. I'm constantly receiving error message saying network issue. I've always had LG devices and never had a problem like this. I've done the restart device. I've done the clear cache. I've done the reset APN. I've done the soft reset... What's left other than hard reset?Can anyone offer me any advice?
I posted the other day about my girlfriends dream 5G which she has had for close to 2 months that has worked amazingly well, until the other day. Cricket came on here and marked the issue as resolved which it has not been resolved. We have PAID OUT MY POCKET for a new sim card when we were told that was the solution that we needed to do, Why I had to pay 10 bucks and some change for that, is beyond me. The problem we are having is the data connection will drop out every 5 mins or so and will not come back on unless you either turn the phone on and off, reset network settings, or airplane mode on and off and every time it comes back, the best we have got is 15 mins out of it. I have called the overseas tech support they use and have to go through the same damn troubleshooting steps every damn time only for them to think they got it fixed when it is still acting up soon as the call is over, I was told to submit a warranty claim on it which I followed the link in my last post and when I e
I’m dealing with the iPhone of my 98-year-old mother. She has suffered some cognitive decline during the past 60 days. She also fell last Sunday, was admitted to the ER, and has now moved to a nursing home. After 71 years, 7 months, and 18 days in that house, it’s likely that she’ll never go back.I can text the existing number via iMessage.The store tries to text a PIN to the phone, but it doesn’t go through (probably because it needs cellular service, which is what we’re trying to reactivate).I don’t know whether we’re still within the 60-day window to reactivate the same number.I have everything except the PIN. I tried to log in with number and password and am told that account is cancelled.The iPhone is her lifeline.I’m currently at a Cricket store, and am told that this store (and perhaps others) no longer has the ability to bypass the PIN.It seems to me that there has to be a way to escalate this, given the circumstances.Anyone know whom I might contact?Vince Lackner
We just bought the hotspot box yesterday and are trying to get it set up on the my cricket app so we can track usage and pay the bill. The problem is that when we have them send the passcode to set up the account the hotspot box does not receive the message. We have the box itself set up where i can check messages on the box and no messages whatsoever. We contacted support they hung up on us, we have been to two local cricket stores and they didn't know either. All we need is to receive the passcode from cricket to set up the account on their app. Any suggestions??
I know someone asked this, but that post hasn’t been touched in months. Is there any fix to this problem? Blizzard support told me that there is a code on our phone numbers that makes their system reject our number. They are saying that the only way we can bypass this is if we get new numbers and they cannot do anything at all on their end. Has there been any updates to this problem?
I have a Samsung Z fold 2. I have not been able to call out or receive calls for 3 days now. I've had Samsung look at the phone and they say it is a carrier issue. I've put a friend's SIM card in my unlocked phone, and hers works in my phone. Cricket can't seem to give me answers. Anyone else??
unihertz jelly pro not listed as compatible with 5G--will be changing service if cricket doesn't quit the cash grab
Keep getting texts/interrupted calls that my phone doesn’t support 5G/4G LTE. It clearly does (as multiple other services have confirmed). Since Cricket’s whitelist is nothing more than a cash-grab attempt to force customers to buy phones they don’t need, will be switching services unless tech support actually starts acting like tech support and adding ALL phones that qualify to their whitelist rather than lying about a phone’s capabilities.
I recently purchased an unlocked Moto G100 5G phone directly from Motorola. I verified the phone’s IMIE number via the cricket website, which said it was compatible. But when I transferred the SIM from my old Moto Power G phone (approx 18 months old) into the Moto G100 5G phone, I am only connected to the 4G network. I reside in the Dallas, TX commuting area where 5G is available. Do I need to order another SIM card from cricket in order to get my new phone connected to the 5G network? the Moto G100 5G phone did download software from the cricket network and I did reboot it both times it downloaded software from cricket. But it still remains connected to the 4G network. What else do I need to do in order to connect to the 5G network
I have an unlimited data plan and I have the LG stylo 6. Everything works fine when I'm connected to my home wifi, but the minute I try to open up a game like Jurassic World Alive or Pokemon go while I'm outside, they take ages to load and don't work properly. Does this happen to anyone else? Or does anyone know what I can do to fix it?
Is there a way to fix the issue with the S22 hotspot. It is not working. I know it has been listed on a list of compatible devices but Is cricket going to add this feature? I've called customer service twice and they told me the phone should work woth hotspot based on the iemi but I could not get it to work, the second time the person was ugly about it and said I should have bought from cricket to get a working Hotspot. They did the same thing when I switched to cricket. They told me in store the phone I had would not work even though it was compatible and sold me a truly terrible phone so i went to the at&t phone i had and it did work. I know they wanna make their money, but I also dont like that an existing customer has to pay full price plus an upgrade fee just for a phone. I bought my phone unlocked as it was compatible with cricket based on the iemi, but it was the newest galaxy on the market and I don't enjoy spending an obscene amount of money for a new phone every year and
I am wanting to purchase a Samsung Galaxy note. But I do not see it online in the cricket phones available. But I can find it on other websites. I know it was offered through cricket before for purchase. I like to get rhe insurance provided, if I purchase from another retailer can I still get rhe cricket coverage. When I first got cricket, like 5 years ago.. it had to be a cricket phone, to receive the insurance. please and thank you
I got a notice to update my phone and that I needed to be connected to wifi to do so. I agreed and my samsung A32 started to update and when completed my phone starts to turn on until the cricket “something to smile about” logo comes up and then shuts off, then repeats over and over. What can I do? Ive tried to hold the on/off button and that changes nothing. When I hold down both volume up and volume down with the start button some warning message comes up stating a custom OS can cause critical problems in phone and installed applications - if you want to download a custom OS, press the volume up key, otherwise press the volume down key to cancel...please help what should I do?
So, I spoke to Samsung today and they assured me that my note 8 would be able to function on the network as long as it has the latest software upgrade. This was also explained to me by a cricket employee at the local store.Can someone from Cricket answer the question... why is this phone not listed as a compatible device? It is perfectly capable of operating on the network as a 4g device. Is there something that can be done to correct the oversight?
I can use wi-fi just fine but once I get out of range, my data wont kick in. My phone will just decide I have to reconnect to wi-fi. This is pretty annoying if I try to pull up my insurance card to a cop “because i’m not connected to wi-fi” OR i’m trying to use maps. Data is enabled on the phone (it’s not turned off) but it won’t actually workIs this a phone issue or a Cricket issue? Anyone know how to help me?
TL/DRBeware buying a phone from the online cricket store unless you want to risk Cricket policy hell and double billing of your credit card.Similar to @bobbyanalog I was double billed for a recent smart phone purchase with the Cricket online store. I disputed one of the two charges allowing one of the charges to go through and paying Cricket. About a month later my phone suddenly stopped working with no indication why. Spent 2.5 hours with technical support on September 18th and was told among several things that if I gave Cricket another $25, Adrian the on duty supervisor said that he would make the problem go away. Which I was having none of. Phone began working Sunday night and all day Monday without me coughing up another $25. Tuesday morning phone stopped connecting to the Cricket network again. I went to an actual Cricket store and explained the situation and he said that once a phone gets blacklisted you can call cricket and get it authorized again but due to database repl
Hi,I got my Google Pixel 6a phone today, and was super excited to try it out, but after inserting my cricket wireless sim, I got an SMS saying this model is not supported by Cricket.I got on a call with customer service, and provided them with my IMEI number, but all they said is they do not support this model.Does anyone know if cricket will support Pixel 6a or how long does it usually take Cricket to support a new device? I need to decide if I should be returning my Pixel 6a :(
I got the free Dream 5G yesterday. It's fast, looks sharp, but after using it for a day I've noticed it will randomly restart itself. I cannot figure it out. I have downloaded all kinds of memory and system stability testing programs to try and find corrupt ram. But they all check out. Is Android system WebView the culprit again?? It will be fine for hours and hours. Then I'll be laying down and hear it just randomly restart and check the system uptime, sure enough...yeah crashed. It has the latest update. I don't wanna return the phone, but I'm about to because it's displaying symptoms of corrupt ram or graphics corruption. I'm starting to see why they're giving them away for free. I reset the phone to see if I could make it stable with just 1 Google account. Or maybe the transfer from the previous device didn't go smooth. So I reset it. *The only clue I have is some kind of omapc message after the reboot." It's a nice phone, but if it doesn't sort it out or someone can
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