Phones & Devices
Used to love cricket but ever since the upgrade on everything it has been crap! only think working is email can’t look through Facebook , can’t sent texts quickly. Hell can’t even maintain a phone call! Then call 611 and they are down for maintenance ! Hope you FIX THIS.
This is a Moto one 5g purchased online from Cricket on December 5, 2021. also a 2021 model. Have had service with it for 6 months. It won’t unlock with app. Inserted another sim. No unlock. Performed a factory reset. No unlock with app. Have Tried for 3 days, called 10X. 1st day they said phone could be unlocked 8 hours later. Next day got a support case#. Today they said that the phone could be unlocked after 3 hours. No unlock. Constantly receive this ERROR CODE; UNLOCK failed to generate attestation request ERROR CODE# 16781312 ENDORSE API failed. I purchased this with the intent to use it as an alternate method to access the internet. Their unlimited plan only allows 10GBs hotspot use. Insufficient. Please help unlock this phone. Provide a way for me to contact Motorola if necessary to obtain a PUK code and method to unlock the phone. CASE#- C-B7VLJO.
My Samsung Galaxy A32 5G purchased from Cricket online in March with Android 11 is still stuck on the February Android security update. There is also no option to get Android 12. When will this phone receive security and Android version updates from Cricket?
The question to answer is, “How can Cricket make the phones on the “white list” actually work and be compatible or will Cricket offer discounts in cases where we, loyal customers, purchased phones that are on that list and turn out not to be compatible?--If you can text and not talk, it probably has something to do with the change AT&T made to dropping 3G and you phone not supporting HD LTE or such. My phone is on Cricket’s “white list” as compatible. Once I ordered it, (from an independent source) the IEMI comes up as not compatible. ????I spoke with one Cricket service member and they went by the book. “Not compatible, nothing we can do.” Then when I spoke with someone via the online-phone conference, that support person said, “Yes, it’s on the list, even though the IEMI doesn’t work, it will work. He said he was going to change something around and sent the sim card and charged me my first month for the added line and the sim card. Surprise! The phone texts but doesn’t ca
why is my fm tuner disabled on my new icon 3 cricket phone? purchased yesterday. i would like to use the app nextradio to listen to music/local radio while i work or do outdoor activity's. we’d love to bring you local radio,but next radio doesnt have access to the fm reciever in your device. let your wireless carrier know that you’d like to listen to free radio on your phone with next radio!
I recently left my job and ported my cell phone number from the company plan (AT&T) to our personal Cricket plan. The caller ID name that shows up for my Samsung phone is still the company name which confuses people that I call. How can I change the caller ID name that shows up to my name or even something more generic?
Unable to Make or Receive phone calls since 06/08/22. Only getting Internet & text messages all this time.I have 4G LTE phone that Cricket confirms is compatible on the IME code. Customer service keeps saying Service issues in Los Angeles & it is a known issue with phones that have 3g & 4G & 5G capability. Reason is still unknown but Cricket “is working on it”. Visited the store, sales people said they know about the issue but no one has any answers or knows when/if it will be corrected.???? Absolutely NO information or acknowledgement on Cricket website. People need to understand what is happening , why is this such a secret? Whit is the issue & do we have an estimation at a minimum????
My ex had access to my sim card and ALL my info to look like it was me. I don't know what he did but my sim no longer works I'm not sure what to do cuz this community website thing just wants to send a code to my number that's not working
Hi guys, I just upgraded from Samsung A73 to Samsung S21+. My only concern is that the notifications and ringtones I am using on the Samsung A73 are not on the Samsung 21+. Specifically the "Rise" sound and the "Space Funk" ringtone.I used File Commander and browsed around but didn't find any audio storage location. I know I can just download their MP3s but then when I use YT Music and play music from my phone those stupid tones show up and it's really annoying.Basically what I'm looking to do is go into the system folder where the sounds are kept on the S9+ and move them to the same folder on the mt S10+. Is this possible?Thank you.
Thanks for any insights. I have already purchased a cheaper Cricket phone until I fix or give up on this one…A few days ago my Galaxy A51 5G (which had been fine minutes earlier for calls/texts) suddenly restarted multiple times in a row. After maybe 5 minutes of this, it stayed on but told me there was no sim card installed.I manually rebooted and the same thing happened - multiple consecutive reboots, until finally it stayed on but told me no sim card was installed.I subsequently figured out that if I put the phone in Airplane mode, it would stay on and let me work via Wi-Fi for maybe a few hours before rebooting itself again and again.I removed/reinserted the SIM card, reset the network settings, uninstalled all non-essential apps, booted to safe mode (still would not recognize the sim card), and went to Cricket and purchased a new sim card. None of it helped. Then I did a factory data reset, but still the same issue. I found threads for A51 restarting on Samsung, but they were not
I got the free Dream 5G yesterday. It's fast, looks sharp, but after using it for a day I've noticed it will randomly restart itself. I cannot figure it out. I have downloaded all kinds of memory and system stability testing programs to try and find corrupt ram. But they all check out. Is Android system WebView the culprit again?? It will be fine for hours and hours. Then I'll be laying down and hear it just randomly restart and check the system uptime, sure enough...yeah crashed. It has the latest update. I don't wanna return the phone, but I'm about to because it's displaying symptoms of corrupt ram or graphics corruption. I'm starting to see why they're giving them away for free. I reset the phone to see if I could make it stable with just 1 Google account. Or maybe the transfer from the previous device didn't go smooth. So I reset it. *The only clue I have is some kind of omapc message after the reboot." It's a nice phone, but if it doesn't sort it out or someone can
Cricket Trouble Ticket C-FQHV7E June 9, 2022. Bought unlocked Iphone 11 directly from carrier. Took home put Cricket SIM in. Has worked fine for 2 or 3 years. Was 4th line on my Cricket acct. Phone must be used overseas for 2 months. Late on June 7, 2022, put SIM in from other carrier. Error message said could not connect to this carrier. On morning of June 8, 2022, spoke with two diff Cricket tech support about half hour apart to make sure phone was unlocked. They only asked for phone number on phone to check. Both times was told not locked. That eve, tried SIM from a 2 nd non Cricket carrier to test. Same error meesage. This implies phone is locked.On June 9 called Cricket tech line 3rd time. Tech said phone is indeed locked. I said I need to speak to supervisor because I will be reporting this to FCC. Supervisor wrote expedited ticket for "back office" to unlock. Said flight overseas is eve on June 12. Was told would get phone call between 10pm and 11 pm on that
Hi Guys I been apple user and my visual voicemail worked very well but I wanted to switch to Samsung 4 months ago and now I found this problem in android. So I did every thing to clear cache, clear storage cache, reset password, change password etc etc and my S22 Ultra factory unlocked from I bought with Samsung Manufacturer and the Vs Voicemail doesn’t work in any visual voicemail app, indeed the cricket app nether. So I called to customer service and they everything and nothing, Guys guys stop the excuses and make update to your network to any android phones factory unlocked that don't say "cricket on the back" can work fine with visual voicemail, because is suppose we paying for that and is the phone is factory unlocked is suppose to work everything on any Samsung. How is possible any Samsung with the Cricket logo in the back works well and the others doesn’t?? I know you have a apn personal secret setting for that and I pay my monthly bill and I request full service with you. So I
I have 4 lines on my plan. We all have the same phones. Both mine and my daughter's lines won't make or receive phone calls. We can text and use data. I have tried switching my sim card to another phone which is also on my plan that is working. That phone would not work with my sim card in it. I have tried driving to another spot closer into town still won't work. I tried turning my phone off and on that didn't work. I tried taking my sim card out that didn't work. I tried clearing the cache that didn't work. I tried to call can't make any calls. I tried to chat held on the chat for over 20 minutes. Then got disconnected. Now they are closed. They are not even open for technical support. This is ridiculous. My bill is paid up. I checked my software is up to date. Here I've been without phones for a day now. This is the biggest crock of#$it ever.
Title says all, for reasons I'm not comfortable disclosing, I cant leave the area I'm in, nor receive mail. I'm very very worried about trying to get a phone number set up ASAP. It's a cricket sim and a cricket phone, and it was on my mom's account at one point. She has since turned it off and won't accept money sent by me to have it turned back on.
I have a Samsung smartphone that has a “do not disturb” or “do not ring” unless it’s a person in my address book or in my favorites. Great feature to avoid scammers. My mother has a flip phone and gets a lot of unwanted phone calls from scammers. Is there a flip phone that will only ring if the caller is in the phone’s address book?
I have sent several emails and can't believe no one has been courteous enough to contact me. This includes having sent emails to firstname.lastname@example.orgJohn D. the CEO of Cricket Wireless and the VP of Customer Satisfaction. I guess I should contact JD Powers and complain to them. Right now I am unemployed (for several months) and can't even afford to replace my phone using the payment plan option and no upgrade deal is offered for iPhone 13 (which I still can't afford). My iPhone 6S is on its last leg, I am wondering if Cricket could please help me by replacing my current iPhone 6S with a new iPhone 13 Pro free of charge under customer loyalty and retention? T-Mobile sent me an offer for an iPhone 13 Pro for $50 if transfer my services to their plan which would be less expensive. Verizon is offering iPhone 13’s as well.
I have an iPhone 12 Pro and about 2-3 days ago it quit receiving calls from certain people. I have checked all of my setting that I could think of such as notifications, airplane mode, etc. All except a factory reset. My phone recently did 2 software updates but I’m not sure if it was before or after this started happening. Any ideas on how to fix this without a factory reset?
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